C9 Review

I had been wavering on renewing, as I had consistently been getting bad data. What ultimately led me to not renew, was because we got acquired by a company using a different CRM to us (we use Salesforce.com), and the data view from just one system (Salesforce.com) became less valuable as sales managers needed to see trending data from two systems. While it was possible to do this, it would not have worked the same.

We had two people supporting it, but less than an FTE in terms of time spent.

It was helpful at first. Later in the relationship, cases were
completely dropped or I had to work too hard to convince them that there
was actually a problem.

From a sales manager’s perspective it was fairly easy to use the base
functionality (just viewing current pipeline) and much harder to look at
analytics (pipeline changes over time).

C9 made this easier by allowing sales ops to publish views to sales managers.

The query tool was harder to use than it had to be. For example, there were no out of the box relationships set up between Salesforce.com tables (e.g. accounts to opportunities), so I had to create those relationships myself.

Usually there when I needed it, but not always, and sometimes not at key times.

We have found that queries are very slow and lock up.

Fairly easy to work with given above caveats related to support.