What users are saying about
9 Ratings
3 Ratings
9 Ratings
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Score 8.8 out of 100
3 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

ObservePoint

ObservePoint is an exceptional resource for auditing web sites, public content, and secure customer journeys.
Wayne Denman | TrustRadius Reviewer

Piwik PRO

I cannot say much about it because we don't have a lot of specific scenarios where we're using it and it applies only to our industry. It's obviously great for tracking the customer journey and to keep track of all relevant numbers. We didn't have much experience with marketing campaigns before we founded our company so with Piwik PRO we learn a lot about the effects of different actions.
Anonymous | TrustRadius Reviewer

Pros

ObservePoint

  • Custom tagging is very important when you need specific tags tailored to your website needs.
  • The dashboards are great, user friendly and you can share them with coworkers easily.
Anonymous | TrustRadius Reviewer

Piwik PRO

  • Dashboard looks awesome.
  • Creating reports.
Anonymous | TrustRadius Reviewer

Cons

ObservePoint

  • Report organization - reports can be difficult to find
Anonymous | TrustRadius Reviewer

Piwik PRO

  • Design of their website.
  • Transparent pricing.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ObservePoint

ObservePoint 9.1
Based on 1 answer
ObservePoint has a robust solution that is well supported and is continually innovating to meet new business and technology needs.
Wayne Denman | TrustRadius Reviewer

Piwik PRO

No score
No answers yet
No answers on this topic

Usability

ObservePoint

ObservePoint 9.1
Based on 1 answer
It's easy to navigate and learn. The reporting and output are intuitive and robust features for finding and identifying actionable insight.
Wayne Denman | TrustRadius Reviewer

Piwik PRO

No score
No answers yet
No answers on this topic

Reliability and Availability

ObservePoint

ObservePoint 9.1
Based on 1 answer
I've only experienced one system availability issue in the 3 years we've been using it.
Wayne Denman | TrustRadius Reviewer

Piwik PRO

No score
No answers yet
No answers on this topic

Performance

ObservePoint

ObservePoint 7.3
Based on 1 answer
Sometimes it can get a bit slow when auditing particularly huge sites but recent upgrades in infrastructure have done a lot to mitigate this behavior.
Wayne Denman | TrustRadius Reviewer

Piwik PRO

No score
No answers yet
No answers on this topic

Support Rating

ObservePoint

ObservePoint 10.0
Based on 2 answers
Support is very strong indeed and has been consistent over the last 4 years. They are also friendly and tag nerds like me!
Barry Mann | TrustRadius Reviewer

Piwik PRO

Piwik PRO 10.0
Based on 1 answer
We had to contact the support several times in the beginning and they really took their time to explain the different functions in detail. So in terms of support I can definitely recommend Piwik PRO.
Anonymous | TrustRadius Reviewer

In-Person Training

ObservePoint

ObservePoint 9.1
Based on 1 answer
Instructor was knowledgeable and delivered the content well.
Wayne Denman | TrustRadius Reviewer

Piwik PRO

No score
No answers yet
No answers on this topic

Online Training

ObservePoint

ObservePoint 9.1
Based on 1 answer
It's easy to find the information you need when you need it and it is easy to consume.
Wayne Denman | TrustRadius Reviewer

Piwik PRO

No score
No answers yet
No answers on this topic

Implementation Rating

ObservePoint

ObservePoint 9.1
Based on 1 answer
Start with small audits until you have determined what you might want to filter out.
Wayne Denman | TrustRadius Reviewer

Piwik PRO

No score
No answers yet
No answers on this topic

Alternatives Considered

ObservePoint

Somewhat similar in building user journeys, but not really in tagging. I have not user other tagging tools.
Anonymous | TrustRadius Reviewer

Piwik PRO

No answers on this topic

Scalability

ObservePoint

ObservePoint 9.1
Based on 1 answer
I have not reached an unreasonable product limitation as of yet.
Wayne Denman | TrustRadius Reviewer

Piwik PRO

No score
No answers yet
No answers on this topic

Return on Investment

ObservePoint

  • We did find and fix some minor errors in our tagging through use of the product.
  • Otherwise, just have not gotten any positive ROI from use of this product. Compared to the amount of time and money spent trying to get it working, we've gotten very little benefit.
Anonymous | TrustRadius Reviewer

Piwik PRO

  • Positive: We got to know our target group.
  • Positive: We see directly every effect of our actions.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ObservePoint

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Piwik PRO

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

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