What users are saying about
1 Ratings
15 Ratings
1 Ratings
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Score 8 out of 100
15 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

EHR 24/7

Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.
Anonymous | TrustRadius Reviewer

Practice Fusion

The best scenario is a small non-profit clinic who needs a great EMR but cannot afford one like EPIC. I might also recommend this to colleagues who are starting a small business because I think PF would be a good, easy, and more affordable to get up and running. I think this EMR makes less sense in the setting of large academic institutions who need lots of easily manipulable data and a huge amount of support.
Elias Nash | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

EHR 24/7
5.0
Practice Fusion
10.0
Financial Reporting
EHR 24/7
5.0
Practice Fusion
10.0
Real-time eligibility verification
EHR 24/7
Practice Fusion
10.0
Claims management
EHR 24/7
Practice Fusion
10.0
Coding
EHR 24/7
Practice Fusion
10.0
Patient billing
EHR 24/7
Practice Fusion
10.0

Patient Scheduling

EHR 24/7
8.5
Practice Fusion
8.3
Rule-based scheduling
EHR 24/7
9.0
Practice Fusion
8.2
Automated appointment reminders
EHR 24/7
8.0
Practice Fusion
9.0
Automated patient check-in
EHR 24/7
Practice Fusion
8.1
Multi-location support
EHR 24/7
Practice Fusion
7.2
Calendar interface
EHR 24/7
Practice Fusion
9.0

Medical Security and Privacy

EHR 24/7
8.0
Practice Fusion
9.8
HIPAA compliance
EHR 24/7
8.0
Practice Fusion
9.7
Role-based permission levels
EHR 24/7
8.0
Practice Fusion
10.0
Data backups and redundancy
EHR 24/7
Practice Fusion
9.8
Local mode / networking failsafe
EHR 24/7
Practice Fusion
9.9

Workflow and Scale

EHR 24/7
7.0
Practice Fusion
10.0
Multi-office / multi-physician capabilities
EHR 24/7
7.0
Practice Fusion
10.0
Task tracking
EHR 24/7
Practice Fusion
10.0
Specialty-specific workflows
EHR 24/7
Practice Fusion
9.9

Electronic Medical Records

EHR 24/7
Practice Fusion
8.1
Charting / document management
EHR 24/7
Practice Fusion
8.5
Templates
EHR 24/7
Practice Fusion
6.3
Patient portal
EHR 24/7
Practice Fusion
7.2
Mobile/tablet support
EHR 24/7
Practice Fusion
9.9
Fax integration
EHR 24/7
Practice Fusion
10.0
Integration with other EMR and PM systems
EHR 24/7
Practice Fusion
7.6
Workflow automation
EHR 24/7
Practice Fusion
9.9
Speech recognition
EHR 24/7
Practice Fusion
9.0
Customization
EHR 24/7
Practice Fusion
5.2
E-prescribing
EHR 24/7
Practice Fusion
7.2

Pros

EHR 24/7

  • Very user friendly - click and add an appointment right on the calendar.
  • Able to see the whole office schedule, all doctors, at once.
  • Automatic reminders sent at different intervals to remind patients of their upcoming appointments.
Anonymous | TrustRadius Reviewer

Practice Fusion

  • Document storage- You can upload documents and attach them to specific patients. As well as flag documents that need to be signed, and assign them to specific doctors.
  • Charting- Very detailed integration for charting.
  • Reporting- We really enjoy the reports we can pull from within the software.
Melanie Haas | TrustRadius Reviewer

Cons

EHR 24/7

  • There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
  • It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
  • There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.
Anonymous | TrustRadius Reviewer

Practice Fusion

  • Have Physician Assistant as a provider status.
  • Make the notes section of each patients account displays towards the top of page and not the bottom.
Anonymous | TrustRadius Reviewer

Support Rating

EHR 24/7

EHR 24/7 6.0
Based on 1 answer
I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.
Anonymous | TrustRadius Reviewer

Practice Fusion

Practice Fusion 9.0
Based on 1 answer
We always get a return call within the time stated. There are many available topics on the forum and it is often easy to find the issue you are seeking more information on.When we have tried the live chat feature we have been satisfied with the timeliness and response.
Jessica Adams | TrustRadius Reviewer

Alternatives Considered

EHR 24/7

No answers on this topic

Practice Fusion

NextGen is hard to use as far as medical records. Practice Fusion is user friendly. There is a great knowledge base for questions asked. Practice Fusion takes all the guess work out of the day.
Lynn Reeves Hill | TrustRadius Reviewer

Return on Investment

EHR 24/7

  • We are able to have appointments clearly scheduled weeks and months ahead of time so we save money by knowing when to have doctors come in or work elsewhere - we aren't having to pay a doctor to be here when there aren't patients scheduled.
  • We are able to pay doctors based on the number of office visits they have had with patients vs having to pay a base salary for a doctor even if they did not see any patients.
Anonymous | TrustRadius Reviewer

Practice Fusion

No answers on this topic

Pricing Details

EHR 24/7

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Practice Fusion

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

EHR 24/7
8.0
Practice Fusion
7.1

Reliability and Availability

EHR 24/7
Practice Fusion
1.0

Performance

EHR 24/7
Practice Fusion
1.0

Support Rating

EHR 24/7
6.0
Practice Fusion
9.0

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