Okendo vs. Stamped vs. Yotpo

We love Okendo since we've launched. We used to get one review on a blue moon but since we onboarded Okendo, we have gotten 26 reviews in 2 months! This goes to show that our customers are willing to review our clothes, and genuinely love it! We are so happy with the look of the platform, and its usability of it.

Incentivized

If you want to generate valuable content that you can use on your website that provides a positive image of your business, Stamped.io can do it. We had absolutely no buyer feedback prior to Stamped.io. We have seen in actual customer reviews that the Stamped.io reviews are being read by customers and they consider them valuable.

Incentivized

If you need an excellent mechanism to collect and publish customer reviews, Yotpo is the best that we have found. We love the feature set that is provided, even if you are using the basic membership to get started. Where it is really good is the collection and managing of reviews. The email request setup is simple and easy to use. The publishing and commenting on reviews can be managed easily in the backend. It syncs up nicely to our website providers, and we have used it on a few different platforms without any problems. The pricing on it is also very competitive when you price it out against so of the other big-name players in the space.

Incentivized

• Design
• User-friendly
• Integrates with Attentive

Incentivized

• Ease of use.
• Integration with the BigCommerce feedback and review system.
• A full-featured product suite that will meet the needs of most small to medium-sized eCommerce shops.

Incentivized

• Yotpo alerts us by email when a new review comes in which encourages us to log in and check the Yopto dashboard to see if anything needs tending to.
• With one click we can publish a Yotpo review to our website, than another click and it pushes the review to Twitter, and Facebook.
• Even the free version has lots of useful features.

Incentivized

• Would love more customization that I could do on my own, without reaching out to the team
• Updated instructions on how to integrate with SMS via Attentive

Incentivized

• We haven't generated a whole lot of data as of right now, even being in business for two years, so a pain point for me is the analytics and trying to identify improvements. This is not really a deficiency of the software, just a lack of data.

Incentivized

• The customer photos are too small. We'd like to be able to display the photos that customers upload as much larger. They're almost thumbnails.
• Yotpo widgets slow down site speed so we can't use any of them. The only one we can use is the reviews page.

Incentivized

Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes.

Incentivized

I think the platform back end could be easier and more intuitive, but we are able to get around and accomplish what we need to with minimal training or guidance. Specifically, we had complications with trying to do something as simple as sending ourselves test emails and adjusting image sizes pulling from our product catalog so that the review request email images would be clear.

Incentivized

Support is flat out awesome, super responsive and have always addressed my questions quickly and thoroughly.

Incentivized

Live chat is always ready to help. Even when they do not have an immediate answer, we hear back from them within a reasonable time frame. Communication from the account manager is great as well. The team has been very supportive in listening to new ideas, needs, and updates based on real-time on-site data.

Incentivized

The review platform we used is not in the list above, however, it was a free Shopify app called 'Product Reviews.' This app had no customization, or customer emails, and was hidden within a tab on our product page. Okendo is a completely different experience for us and from a customer perspective as they have made it so easy for the customer to leave a review.

Incentivized

The only other service we used that's similar to Stamped.io is Feedback Five. That service is only similar in that it facilitates soliciting feedback. We use it for our marketplace business, not our website. I can say that Stamped.io is much more robust and valuable. The interface is more user-friendly, the campaigns are easy to set up, and working with customers directly in the UI is super simple.

Incentivized

I have only used one other service prior to Yotpo (I don't remember what it was) and Yotpo outperforms them. Yotpo is really intuitive and easy to navigate/install from a Shopify user perspective. When Pixel union releases their customer review service I may try it out since they are my theme provider and it may integrate more seamlessly.

Incentivized

• Currently there isn't a way to track the ROI

Incentivized

• Positive increase of over 80% in feedback responses.
• Trust is everything in our business and user reviews have contributed to a conversion increase of over 50%.

Incentivized

• We got complaints about not having enough pictures of projects. Yotpo completely negated that complaint with the UGC implementation on our website.
• If my memory serves me right, 98% of our customers directly interact with some Yotpo widget on our site. That's a lot.

Incentivized