Likelihood to Recommend After using a previous integrator, I can safely say I would recommend Olo above the competition. Olo successfully consolidates all platforms for order ingestion thus simplifying the entire process of digital ordering. Trying to do it any other way would simply be foolish. The technology works and there is a great support structure behind the scenes to make sure that if there are any questions, feature requests, or advancements that they get added to the development queue.
Read full review Uber Eats supplies drivers to deliver our food to our customers hot and fresh. Uber Eats also brings us new customers to try our food. They do a great job in our area all year round and ramp up drivers during our busy times. We are glad that we partnered with Uber Eats to help our business grow.
Read full review Pros Olo makes the guest experience easy and understandable while placing their orders. They can easily customize their order, modifying each item to their liking using the guidelines we at our restaurant have given. If there are issues with our equipment, Olo is quick to respond and get us back online. Read full review Uber Eats does a great job delivering our food to our customers. Uber Eats brings us new customers. Uber Eats has great customers service and a good ordering and delivery platform. Read full review Cons hard to set up 3rd parties on Rails - providing access and adding pricing information bug in searching orders - have to first deselect all before selecting store need to add group ordering - but they said they are working on this store hours are too difficult to update. please make them editable all at once Read full review If I could suggest an improvement on Uber Eats it would be to just separate the ready and print button on the tablet as when we are in a hurry we sometimes touch the wrong button creating minor problems. Read full review Likelihood to Renew It's quick, responsive, easy to navigate and has all the functions necessary to get the job done
Read full review Usability Olo's usability is great. The only area that keeps them from being a 10 is menu management. Menu management is absolutely workable, but it could be better. The rest of the system works well and is very usable and user-friendly. To the extent that their menu management has opportunities, the Olo Expo product helps this out with the people that need it the most, and thus why they score a 9 overall. Without Olo Expo, I'd score it an 8.
Read full review Support Rating No product is ever perfect and support is there to help when that is the case. The vast majority of time the Olo support team is quick, transparent, and resolves the issues. However, I can't say that they are absolutely perfect (but few support teams are). The only thing keeping them from a 10 is the LVL1 support teams will often not read a ticket fully and see that the troubleshooting steps they are about to give have already taken place.
Read full review Implementation Rating not sure
Read full review Alternatives Considered Revel is my POS provider and they want to charge way to much for online integration so I have not tried it. What I have tried is each companies own apps on their tablets. I would rather have 3 or 4 different tablets that are good at what they do for their respective company then use your "all-in-one" solution that honestly is much worse.
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Read full review Return on Investment Time savings for employees has been a positive impact. Our takeout business has increased from less than 10% to over 30% in the last 2 years, we could not have been as successful with this increase without the help of Olo. Read full review Uber Eats has a good impact on our revenue by supplying drivers to get our food to our current customers and bringing us new customers. Although Uber Eats charges a large percent of our sales to our customers, they also bring us a good and needed service that we have a hard time supplying ourselves. Read full review ScreenShots