Omnify vs. White Fuse

Shailja Rohillah, of Omnify, went above and beyond to respond quickly and did everything she could to accommodate my needs. Even when the exact thing I wanted, was not an option, Shailija not only found a work around but put the time in herself to address my need.

For smaller societies where administrators are part time or even volunteer, this platform takes all the manual labour away and enables members to experience a professional and real time subscription service. The website looks professional, organised and well set out. For someone used to coding and formatting their own website, this platform's web pages might be somewhat restrictive, but it is possible to continue with your own website and use White Fuse for the membership portal only

• Omnify's customer service during setup is excellent. Very knowledgeable and patient.
• Omnify's seems infinitely customizable to suit any need.
• Omnify's web presence is simple to use to make a reservation.
• Omnify can be customized to include pictures of your business, facility, etc.

• Renewal of membership subscriptions
• Broadcast emails to segments of contacts
• Provide an attractive, easy to administer website portal
• Handling financial transactions securely

• We would love to have more specific options for restricting the number of times a client can book a reservation per week.
• It would be very beneficial for admins to be able to book clients in advance for classes that are not available to the mass clientele yet.
• We would like to be able to edit client's email addresses. Several of our members have typos in the emails provided, so they aren't receiving confirmation emails and they can't log in, so they have to make new accounts.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Updating records en masse (to mark as attended) or other groupings would be useful
• Some ability to interact with data for download (filters, column selection) would also be useful

I'd give it a 10 except it didn't always render well on mobile devices, which caused some frustration for users. Otherwise it was easy to use, easy to manage, easy to make it look like "our" site, and very pleasant.

10 overall but the website is 8 because it isn't sometimes possible for me (a non programmer) to create new sections with complex formats. In this case I ask WF to take our content and format it etc for me.

Omnify's customer service has been pretty much always on point. Their chat feature is a great way to keep track of past communications and follow up on recurrent issues, and their response time is most of the times very quick.

Before Omnify we used Jumbula. Jumbula made registering families much easier but Omnify has the benefit of auto-renew and auto-pay plus the membership set up in general is something new that Omnify provides. We have also used Formsite in the past but it requires a bit more administrative back end work for our employees than Omnify does.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Before I recommended that we adopt White Fuse I researched many other similar products and also spoke to users of those and of White Fuse. It is a while ago and I am afraid that I no longer have a note of which products I researched.

• My ROI is calculated by customer satisfaction and Omnify allowed us to operate three community pools during a pandemic, making those that wanted to use community amenities able to do so in a measured and safe way.

• I have reduced my hours in managing the renewal process and liaising with members struggling to renew and/or login
• The dashboard showing renewal patterns and current membership numbers is always realtime where I used to have to manually count
• The ease of administration of financial transactions through Stripe means no GDPR concerns for us and it never goes wrong!
• Broadcast emails are easy and quick to deploy
• Event management is easy - bookings are handled automatically and producing delegate lists and communicating with them is easy