What users are saying about
3 Ratings
6 Ratings
3 Ratings
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Score 5 out of 100
6 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

vCita

It is really good for taking online bookings including the scheduling of repeat appointments. The ability to store documents for particular clients is useful however I feel that the client should have a more secure method of access if you were to put sensitive information on their profile. At the moment the client only needs their email address to get into their profile which is good to allow them to review a history of interaction.With continued improvements and new features added the platform is growing into a CRM tool however I feel it is still not complete and can be used for this purpose but with limitations.
David Cook | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
vCita
7.2
Customer data management / contact management
Oncontact
5.0
vCita
7.2
Workflow management
Oncontact
4.5
vCita
7.2
Territory management
Oncontact
5.0
vCita
Opportunity management
Oncontact
5.5
vCita
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
vCita
Contract management
Oncontact
4.0
vCita
Quote & order management
Oncontact
4.0
vCita
Interaction tracking
Oncontact
4.5
vCita
Channel / partner relationship management
Oncontact
5.0
vCita

Customer Service & Support

Oncontact
3.7
vCita
Case management
Oncontact
5.5
vCita
Call center management
Oncontact
4.5
vCita
Help desk management
Oncontact
1.0
vCita

Marketing Automation

Oncontact
8.5
vCita
8.0
Lead management
Oncontact
8.0
vCita
Email marketing
Oncontact
9.0
vCita
8.0

CRM Project Management

Oncontact
9.0
vCita
7.6
Task management
Oncontact
9.0
vCita
Reporting
Oncontact
9.0
vCita
8.0
Billing and invoicing management
Oncontact
vCita
7.2

CRM Reporting & Analytics

Oncontact
8.7
vCita
Forecasting
Oncontact
9.0
vCita
Pipeline visualization
Oncontact
8.0
vCita
Customizable reports
Oncontact
9.0
vCita

Customization

Oncontact
5.0
vCita
3.9
Custom fields
Oncontact
4.5
vCita
6.9
Custom objects
Oncontact
4.5
vCita
Scripting environment
Oncontact
4.0
vCita
API for custom integration
Oncontact
7.0
vCita
1.0

Security

Oncontact
10.0
vCita
9.6
Single sign-on capability
Oncontact
10.0
vCita
Role-based user permissions
Oncontact
10.0
vCita
9.6

Social CRM

Oncontact
7.0
vCita
Social data
Oncontact
7.0
vCita
Social engagement
Oncontact
7.0
vCita

Integrations with 3rd-party Software

Oncontact
7.0
vCita
Marketing automation
Oncontact
7.0
vCita

Platform

Oncontact
8.0
vCita
7.3
Mobile access
Oncontact
8.0
vCita
7.3

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

vCita

  • Very easy implementation of a contact/scheduling widget.
  • Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
  • Managing communication between individual clients is easy as well.
Josh Randall | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

vCita

  • Syncing with our google calendars has some flaws or is just not clear
  • Messages show unread when they have been read
Denise Deem | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

vCita

No score
No answers yet
No answers on this topic

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

vCita

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
Christopher Cater | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

vCita

  • In the overall, by automating the appointment booking process, vCita saved hours of my time from having to book appointments myself.
  • It's user-friendly so it makes a positive impression on my clients.
MaryLee Trettenero | TrustRadius Reviewer

Screenshots

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

vCita

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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