What users are saying about
3 Ratings
13 Ratings
3 Ratings
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Score 5 out of 100
13 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
Veeva CRM
7.6
Customer data management / contact management
Oncontact
5.0
Veeva CRM
8.0
Workflow management
Oncontact
4.5
Veeva CRM
8.1
Territory management
Oncontact
5.0
Veeva CRM
7.0
Opportunity management
Oncontact
5.5
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
Veeva CRM
7.6
Contract management
Oncontact
4.0
Veeva CRM
7.1
Quote & order management
Oncontact
4.0
Veeva CRM
6.1
Interaction tracking
Oncontact
4.5
Veeva CRM
8.3
Channel / partner relationship management
Oncontact
5.0
Veeva CRM
8.0

Customer Service & Support

Oncontact
3.7
Veeva CRM
8.0
Case management
Oncontact
5.5
Veeva CRM
8.0
Call center management
Oncontact
4.5
Veeva CRM
8.0
Help desk management
Oncontact
1.0
Veeva CRM
8.0

Marketing Automation

Oncontact
8.5
Veeva CRM
7.1
Lead management
Oncontact
8.0
Veeva CRM
7.0
Email marketing
Oncontact
9.0
Veeva CRM
7.1

CRM Project Management

Oncontact
9.0
Veeva CRM
7.5
Task management
Oncontact
9.0
Veeva CRM
8.0
Reporting
Oncontact
9.0
Veeva CRM
6.9
Billing and invoicing management
Oncontact
Veeva CRM
7.6

CRM Reporting & Analytics

Oncontact
8.7
Veeva CRM
6.4
Forecasting
Oncontact
9.0
Veeva CRM
6.1
Pipeline visualization
Oncontact
8.0
Veeva CRM
7.7
Customizable reports
Oncontact
9.0
Veeva CRM
5.4

Customization

Oncontact
5.0
Veeva CRM
7.4
Custom fields
Oncontact
4.5
Veeva CRM
7.2
Custom objects
Oncontact
4.5
Veeva CRM
7.2
Scripting environment
Oncontact
4.0
Veeva CRM
7.3
API for custom integration
Oncontact
7.0
Veeva CRM
7.9

Security

Oncontact
10.0
Veeva CRM
9.0
Single sign-on capability
Oncontact
10.0
Veeva CRM
9.0
Role-based user permissions
Oncontact
10.0
Veeva CRM
9.0

Social CRM

Oncontact
7.0
Veeva CRM
8.5
Social data
Oncontact
7.0
Veeva CRM
8.0
Social engagement
Oncontact
7.0
Veeva CRM
9.0

Integrations with 3rd-party Software

Oncontact
7.0
Veeva CRM
9.0
Marketing automation
Oncontact
7.0
Veeva CRM
9.0

Platform

Oncontact
8.0
Veeva CRM
9.2
Mobile access
Oncontact
8.0
Veeva CRM
9.2

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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