OneSource Virtual is a provider of Workday services, solutions, and products for over 850 customers around the world. Payroll, finance, benefits, and HR solutions, purpose-built for Workday technology and specially designed to give customers access to deeper data insights.
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QA Wolf
Score9.1 out of 10
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QA Wolf provides managed QA assurance and testing services for startups and other industries. QA Wolf is a hybrid platform and service that helps software teams ship better software faster by taking QA completely off their plate.
OSV uses tickets/cases for communication, which makes it easy to open and monitor the status of transactions. They are great at net pay processing and filing taxes. If things are not moving along, you can reach out to your Tax Specialist or Customer Success Manager, and they can help escalate concerns. It sounds like they are rearranging their tax filing department so they can facilitate quicker resolutions, so I hope that benefits their customers. They are also interested in reaching out and making things right for the customer. Their Knowledge Center online could use a re-vamp. The search function is not useful at all, and I have a difficult time finding forms such as ACH Reversal form, or the Stop Payment form.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
QA Wolf is great if you want to automate the building and managing of end-to-end regression style tests. They would not be great for new feature buildouts where the tests need to be done very quickly to ship a feature or if the feature is changing rapidly, as there is at least a couple day lag to when test cases get built out. QA Wolf does not do any manual testing so that is not a good use case for the platform.
[OneSource Virtual] offers an array of on-demand webinars
At the end of each quarter, [OneSource Virtual]'s tax and payroll team initiate a meeting with me to discuss the quarter's activities and hear any concerns I may have
I meet with my [OneSource Virtual] Success Manager once a year to touch base and discuss improvements to our services
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We receive far too many emails from our cases. They send three just to start with.
Better knowledge of the tax deferrals due to Covid19.
A better reminder of when your contract will end. They spring it on you at the very last second and then you cannot look outside of OneSource Virtual because you need coverage.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Our situation is somewhat unique such that we have internal QA members liaising with our QA Wolf partners. This has been ideal for communicating and effectively identifying test coverage needs. So, unfortunately for this question, we have not experienced any issues needing improvement in our relationship with QA Wolf.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It is easy to use from day 1. I was actually able to login, and given the simplicity of use, I was creating my own tests within the first 10 minutes. I didn't have much confidence at first on my skill to be able to create tests but the interface made it super easy. We were able to leverage QA Wolf system within the same day.
Most of the time, we receive a response to a new ticket within a few hours. Occasionally, a ticket with the payroll tax team would fall through the cracks and take several days before it was acknowledged. This issue has gotten better since we had a meeting and discussed the expectations.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The level of support and flexibility of OneSource Virtual is far superior to my experience with ADP. They are readily available to assist with troubleshooting as well as day-to-day needs. ADP was difficult to get in touch with and had a box product that required our business to conform to instead of being able to flex to meet business needs. OneSource Virtual has a deeper platform than Paychex, however, the level of customer support is equal.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We chose QA Wolf for the quality of the tests that they write, their flexibility, outstanding customer support, workflow integrations, excellent infrastructure, and competitive pricing. We were not happy with the quality of the tests we were getting with ProdPerfect. We were going to evaluate MuukTest once our proof of concept with QA Wolf was completed, but we were already convinced we had what we wanted, and going with a less capable infrastructure wasn't worth the cost savings.
Leveraging OneSource Virtual's garnishment processing services reduced overheard and allowed me to repurpose a position I had in my department just for processing garnishments.
Not having to push tax files to the vendor is a huge time savings as well-we would spend all day producing files to push over to our previous vendor.
Ease of processing our Canadian payroll-we are done with payroll in 1 hour.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
QA Wolf saves us from having to build a QA automation team. We implemented QA Wolf early so our team never needed to build a motion around automated regression testing outside of QA Wolf.
QA Wolf is capable enough to figure out how our product works without much guidance, so when delivering test cases, we're able to send a video of the behavior without much training, and they're able to build the test cases with very little additional guidance.
