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OneSource Virtual as a settlement provider
December 14, 2021

OneSource Virtual as a settlement provider

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneSource Virtual

OneSource [Virtual] is our 3rd party net pay settlement provider. They also remit all payroll tax liabilities and file all payroll tax returns on our behalf. [OneSource Virtual] also prepares and remits any necessary federal and/or state tax amendments, and they support our year-end W-2 process and related filings. From time to time, we may also utilize [OneSource Virtual] to handle any garnishments that may arise.
  • [OneSource Virtual] offers an array of on-demand webinars
  • At the end of each quarter, [OneSource Virtual]'s tax and payroll team initiate a meeting with me to discuss the quarter's activities and hear any concerns I may have
  • I meet with my [OneSource Virtual] Success Manager once a year to touch base and discuss improvements to our services
  • There are times (not always) where I have created a ticket and have had to follow up multiple times before I hear back from anyone. I'm not sure if this is an [OneSource Virtual] system issue, but it can be very frustrating.
  • I would love for anyone that's reviewing a ticket to include their phone number in case I need to reach them immediately instead of waiting for their electronic response. Some include their contact information, but the majority do not.

Do you think OneSource Virtual delivers good value for the price?

Yes

Are you happy with OneSource Virtual's feature set?

Yes

Did OneSource Virtual live up to sales and marketing promises?

Yes

Did implementation of OneSource Virtual go as expected?

Yes

Would you buy OneSource Virtual again?

Yes

  • [OneSource Virtual] saves me time by preparing all of our tax filings [so that] I can focus on more of the review and analysis of our payroll costs
  • Once I run the payroll complete process, [OneSource Virtual] takes over the settlement process giving me one less thing to worry about
  • [OneSource Virtual] has allowed us to keep our overhead costs low, allowing the company to use those savings on other initiatives while the company grows
I used ADP for a short time while we implemented Workday (payroll), and I can say it was not so user-friendly. Once we transitioned to Workday and brought [OneSource Virtual] onboard, life became much easier.
I would rate [OneSource Virtual] a 10, but there have been a handful of times when I've waited weeks to hear back from someone. I do know they are working on this, so we will see.
[OneSource Virtual] handles our settlement, tax remittances, and tax agency filings. All payroll processing is handled internally. I have been working with [OneSource Virtual] for over three years and have enjoyed their services. They are timely and responsive. As we open up more campuses, the scope of our work with [OneSource Virtual] will increase, so it's great to know the level of service that we can expect from them.