Overall Satisfaction with OneSource Virtual
OneSource Virtual is the perfect partner for our Payroll/HR/Benefits department utilizing Workday. From the initial implementation to our ongoing administrative services for benefits, tax filing, garnishments, and as needed AMS services, we feel OneSource Virtual is an extension of our team.
- Assist configuration in the tenant for areas we cannot manage internally.
- Settle payroll timely and effectively.
- Manage tax filing effectively which is a very tedious task.
- Assist open enrollment configuration and process.
- Would like to see less emails for the ticketing status.
- Would like to see improvement in the reporting in the tax portal. Has had some advancements, but still not extremely helpful source of reconciling details.
Do you think OneSource Virtual delivers good value for the price?
Are you happy with OneSource Virtual's feature set?
Did OneSource Virtual live up to sales and marketing promises?
Did implementation of OneSource Virtual go as expected?
Would you buy OneSource Virtual again?
- OneSource Virtual has reduced the administrative time and staff requirement for benefits, payroll, and garnishment, therefore reducing headcount and associated costs.
- OneSource Virtual improves the efficiency of the payroll and benefits function.
- OneSource Virtual adds value by sourcing Workday knowledge and functional expertise.
We have only used or considered OneSource Virtual in the due diligence process for implementing Workday.
OneSource Virtual has been very consistent on ability to help our organization's HR functions scale with the business.
We have always had timely and efficient responses where needed, including a rolling monthly call with support to evaluate and discuss all open projects or cases.
Using OneSource Virtual
- We contract hours for projects where assistance is needed with configuration or integrations in Workday
Evaluating OneSource Virtual and Competitors
OneSource Virtual Implementation
I would say the benefit we had was that we engaged OSV as our Workday implementation partner, therefore, the rest was seamless.
OneSource Virtual Support
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Initially we did when we first implemented Workday, but scaled back after our team was more experienced and now we purchase a bucket of hours with AMS.
Using OneSource Virtual
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using