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Perfect Partner for our Workday Solution
Updated December 08, 2021

Perfect Partner for our Workday Solution

Linda Lemmond | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneSource Virtual

OneSource Virtual is the perfect partner for our Payroll/HR/Benefits department utilizing Workday. From the initial implementation to our ongoing administrative services for benefits, tax filing, garnishments, and as needed AMS services, we feel OneSource Virtual is an extension of our team.
  • Assist configuration in the tenant for areas we cannot manage internally.
  • Settle payroll timely and effectively.
  • Manage tax filing effectively which is a very tedious task.
  • Assist open enrollment configuration and process.
  • Would like to see less emails for the ticketing status.
  • Would like to see improvement in the reporting in the tax portal. Has had some advancements, but still not extremely helpful source of reconciling details.

Do you think OneSource Virtual delivers good value for the price?

Yes

Are you happy with OneSource Virtual's feature set?

Yes

Did OneSource Virtual live up to sales and marketing promises?

Yes

Did implementation of OneSource Virtual go as expected?

Yes

Would you buy OneSource Virtual again?

Yes

  • OneSource Virtual has reduced the administrative time and staff requirement for benefits, payroll, and garnishment, therefore reducing headcount and associated costs.
  • OneSource Virtual improves the efficiency of the payroll and benefits function.
  • OneSource Virtual adds value by sourcing Workday knowledge and functional expertise.
We have only used or considered OneSource Virtual in the due diligence process for implementing Workday.
We have always had timely and efficient responses where needed, including a rolling monthly call with support to evaluate and discuss all open projects or cases.
OneSource Virtual is a great partner to manage the Workday platform for aspects of the payroll process that is more efficient to outsource, rather than manage internally.

Using OneSource Virtual

5 - HR and Payroll
2 - Payroll director and HRIS manager
  • Payroll settlement
  • Benefits Administration
  • Tax Filing
  • AMS assistance
  • We contract hours for projects where assistance is needed with configuration or integrations in Workday
  • Possibly consider to add recruiting

Evaluating OneSource Virtual and Competitors

  • Prior Experience with the Product
We are satisfied so don't see that we would have changed how we selected as they came highly recommended at that time.

OneSource Virtual Implementation

I would say the benefit we had was that we engaged OSV as our Workday implementation partner, therefore, the rest was seamless.
  • Implemented in-house
Change management was minimal
  • None

OneSource Virtual Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Initially we did when we first implemented Workday, but scaled back after our team was more experienced and now we purchase a bucket of hours with AMS.
We needed quick assistance for and EIB to mass update salary increases, and received prompt and thorough assistance.

Using OneSource Virtual

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Case management
  • Funding portal
  • Tax Portal
  • Tax funding reporting is a bit difficult, but workable
Yes, but I don't use it
Have had no issues with getting what we need from this service.