OneSource Virtual Support is Outstanding!
September 12, 2021
OneSource Virtual Support is Outstanding!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with OneSource Virtual
OneSource Virtual is used as a third-party payroll processor, specifically the payroll and treasury department (handles accounting for payroll). We utilize OneSource Virtual for assistance in bi-weekly payroll processing, payroll tax management (set up, filing, and payment) as well as year-end reporting and W-2s. On an as-needed basis, OneSource Virtual assists with AMS support for the configuration of our Workday tenant.
- It provides a quick response to payroll processing cases for settlement, on-demands, and issues.
- It provides timely and accurate reporting and payment of all federal, state, and local taxes.
- It is available when needed for support through either their ticket system, email, or phone.
- I would like availability outside of their normal business hours. We are based on the east coast in Virginia and our support pod is in Arizona. The time difference sometimes impacts service due to our day starting 2-3 hours before someone is available within our support pod.
- Reporting out of OneSource Virtual Atmosphere could be more customizable.
Do you think OneSource Virtual delivers good value for the price?
Yes
Are you happy with OneSource Virtual's feature set?
Yes
Did OneSource Virtual live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of OneSource Virtual go as expected?
I wasn't involved with the implementation phase
Would you buy OneSource Virtual again?
Yes
- An intangible level of comfort knowing that as a single-member payroll department, OneSource Virtual could run our payroll should something happen to the payroll manager.
- OneSource Virtual's thorough quarter and year-end process and support has kept after-period amendments to filings at a minimum. We went from 30-50 after year-end down to 1-5. This reduces penalty and interest fines as well as the administrative burden on the payroll and finance department.
The level of support and flexibility of OneSource Virtual is far superior to my experience with ADP. They are readily available to assist with troubleshooting as well as day-to-day needs. ADP was difficult to get in touch with and had a box product that required our business to conform to instead of being able to flex to meet business needs. OneSource Virtual has a deeper platform than Paychex, however, the level of customer support is equal.