Just Say Yes, You Will be Glad You Did!
Updated December 01, 2021

Just Say Yes, You Will be Glad You Did!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneSource Virtual

Currently, OneSource Virtual is our payroll partner for our Canadian and USA operations. They were our implementation partners that implemented Workday for Canada and the USA. We have been working with them for the last 3 years. We are currently using them as a support for managed payroll in our USA and the regular support for our Canadian stores.
  • They know the Workday system inside and out.
  • They are accountable for the services they provide and stay true to their deliverables.
  • They are very responsive in dealing with issues.
  • OneSource Virtual's atmosphere sends silly update emails, such as an automated response, to cases that indicate the case has not been updated. With the number of emails I get in a day, this seems silly.
  • I would also like them to assist with training us on how things are configured. I know that their business is to do it, but assisting us and teaching us how would be helpful.

Do you think OneSource Virtual delivers good value for the price?


Are you happy with OneSource Virtual's feature set?


Did OneSource Virtual live up to sales and marketing promises?


Did implementation of OneSource Virtual go as expected?


Would you buy OneSource Virtual again?


  • Workday has impacted our employees significantly. OneSource Virtual was the partner to implement that. Our initial implementation had some bumps. However, OneSource Virtual stood true to their values and made it right, at their cost. Not all companies will do this.
We have not utilized other partners in our Workday journey.
OneSource Virtual was our implementation partner for Workday. It has allowed us to scale the business and manage things centrally.
OneSource Virtual has been instrumental in assisting us in managing our USA payroll operations. They provide assistance and oversight to a process that is complex and can be difficult. We would not be able to manage the multiple administrations unless we added another position.
They know their customer and the business. They are educated, knowledgeable, and can troubleshoot anything. We can rely on them as our partners.
OneSource Virtual is excellent as a payroll partner. They know their system well and thoroughly understand Workday and its inner workings.

Using OneSource Virtual

3 - They represent the leadership, and two are responsible for the system and payroll.
2 - I have a team of individuals responsible for completing the payroll and managing the Workday system, as well as working with OneSource Virtual on an ongoing basis.
  • Complex projects
  • Payroll changes
  • Additions of new businesses
  • I am not sure if anything has been unexpected or innovative. However, they have completely met my expectations.
  • I am unsure what to put here as they have worked with us on everything we have asked.
We just renewed our contract and increased the number of hours.

Evaluating OneSource Virtual and Competitors

  • Price
  • Prior Experience with the Product
The relationship has been built. They have the banking integrations and it is very expensive to do it ourselves.
The competitors we evaluated were not Workday-compliant. Their model involved teaching and growing our staff on the use of the Workday tool. We would have gone with them if they were Workday Certified. They are working on it and we will be considering them as a possibility in the next renewal.