OneSource Virtual is a one stop shop. Love them!
December 09, 2021

OneSource Virtual is a one stop shop. Love them!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneSource Virtual

We use OneSource Virtual for our tax preparation and for our gross to net on our payroll checks. I like the way OneSource Virtual tracks our cases and their follow-up is really good. When we get tax notices we will scan them and then create a case. Then OneSource Virtual follows the case and solves the issues.
  • Track cases
  • Provides knowledge on tax law changes
  • Processes our checks on time
  • Easy to work with
  • We receive far too many emails from our cases. They send three just to start with.
  • Better knowledge of the tax deferrals due to Covid19.
  • A better reminder of when your contract will end. They spring it on you at the very last second and then you cannot look outside of OneSource Virtual because you need coverage.

Do you think OneSource Virtual delivers good value for the price?

Yes

Are you happy with OneSource Virtual's feature set?

Yes

Did OneSource Virtual live up to sales and marketing promises?

Yes

Did implementation of OneSource Virtual go as expected?

Yes

Would you buy OneSource Virtual again?

Yes

  • OneSource Virtual has made our taxes so much easier to manage
I like that OneSource Virtual has access to our database and can help us however it is needed. [Whereas] other companies we looked at do not touch our system.
The way they do cases is good but it would be nice if we could actually talk to a live person sometimes. You call the numbers to your caseworkers and they never answer their phones.
I [feel] like OneSource Virtual does a very good job at payroll and processing our taxes. I would recommend them to another company hands down.