Item: OneSource Virtual
Rating: 10
Author: Elise Banks

Use Cases and Deployment Scope

OneSource Virtual is our managed payroll partner. They handle payroll management, payroll taxes, garnishments, and end-of-year reporting. Both HR and corporate accounting depend on OneSource Virtual as an asset to our organization. In 2019, we did Lunch 16 with Workday and selected OneSource Virtual to be our payroll partners. They help us with everything from tax registration on the payroll tax team to settling payrolls and sending off direct deposits. My payroll partner at OneSource Virtual, Jessica T., is AMAZING, an absolute godsend. She is a rock star that was there to hold my hand through our first payroll in Workday and help me understand the process. OneSource Virtual has been very quick to educate and partner with me to learn processes and my parts of each process. I am so, so grateful for the team at OneSource Virtual. They make work fun, accurate, and educational.

Pros and Cons

Payroll Processing - we never have late payments.
Education - I can ask a question like, "why did this pull into retro" and I will get a quick and accurate response.
Always improving - OneSource Virtual is always improving processes and the teams are getting better at what they do.
Garnishments - a garnishment team is a well-oiled machine, they know their role and do it well.

Payroll Tax - we had some issues with the payroll tax team early on, but I am confident that they will continue to improve. The payroll tax team and I had a meeting to discuss my disappointments and to set expectations.
Communication - sometimes, communications with team members in the ticketing system feel aggressive and demanding rather than helpful.
Webinars - I would like more of them!

Key Insights

Do you think OneSource Virtual delivers good value for the price?

Yes

Are you happy with OneSource Virtual's feature set?

Yes

Did OneSource Virtual live up to sales and marketing promises?

Yes

Did implementation of OneSource Virtual go as expected?

Yes

Would you buy OneSource Virtual again?

Yes

Return on Investment

Running off-cycle payments can be expensive - OneSource Virtual helped us improve our internal payroll processes to audit for inaccuracies that if not corrected would have resulted in off-cycle payments.

Scalability

Very well! Like most organizations, we have experienced times of growth as well as shrinkage. Being with OneSource Virtual has allowed us to pay for what we need rather than be locked into a plan that is too big or too small for our needs. Having a partner that is willing to grow or shrink with us is perfect.

Managed Services

Oh. My. Goodness. Both the accounting team and the HR team would have been lost without the partnership of OneSource Virtual. We all were given a brand new, shiny HRIS that we did not understand - OneSource Virtual stepped in the lay the big bag of snakes out flat for us so that we could understand and move forward!

Support Rating

Most of the time, we receive a response to a new ticket within a few hours. Occasionally, a ticket with the payroll tax team would fall through the cracks and take several days before it was acknowledged. This issue has gotten better since we had a meeting and discussed the expectations.

Other Software Used

Workday Human Capital Management, Microsoft Teams, Adobe Acrobat Reader DC

Likelihood to Recommend

If you are new to the Workday world, OneSource Virtual is an amazing asset for education and assistance. They have helped us get up and go when it came to running our HRIS and setting a good foundation for growth. I am very appreciative of PSV and the role they play in our organization.

OneSource Virtual - Our Saviors!

Overall Satisfaction with OneSource Virtual