OneSource Virtual - Our Saviors!
November 04, 2021
OneSource Virtual - Our Saviors!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with OneSource Virtual
OneSource Virtual is our managed payroll partner. They handle payroll management, payroll taxes, garnishments, and end-of-year reporting. Both HR and corporate accounting depend on OneSource Virtual as an asset to our organization. In 2019, we did Lunch 16 with Workday and selected OneSource Virtual to be our payroll partners. They help us with everything from tax registration on the payroll tax team to settling payrolls and sending off direct deposits. My payroll partner at OneSource Virtual, Jessica T., is AMAZING, an absolute godsend. She is a rock star that was there to hold my hand through our first payroll in Workday and help me understand the process. OneSource Virtual has been very quick to educate and partner with me to learn processes and my parts of each process. I am so, so grateful for the team at OneSource Virtual. They make work fun, accurate, and educational.
- Payroll Processing - we never have late payments.
- Education - I can ask a question like, "why did this pull into retro" and I will get a quick and accurate response.
- Always improving - OneSource Virtual is always improving processes and the teams are getting better at what they do.
- Garnishments - a garnishment team is a well-oiled machine, they know their role and do it well.
- Payroll Tax - we had some issues with the payroll tax team early on, but I am confident that they will continue to improve. The payroll tax team and I had a meeting to discuss my disappointments and to set expectations.
- Communication - sometimes, communications with team members in the ticketing system feel aggressive and demanding rather than helpful.
- Webinars - I would like more of them!
Do you think OneSource Virtual delivers good value for the price?
Yes
Are you happy with OneSource Virtual's feature set?
Yes
Did OneSource Virtual live up to sales and marketing promises?
Yes
Did implementation of OneSource Virtual go as expected?
Yes
Would you buy OneSource Virtual again?
Yes
- Running off-cycle payments can be expensive - OneSource Virtual helped us improve our internal payroll processes to audit for inaccuracies that if not corrected would have resulted in off-cycle payments.