OneSource Virtual vs. Softchoice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OneSource Virtual
Score 8.6 out of 10
N/A
OneSource Virtual is a provider of Workday services, solutions, and products for over 850 customers around the world. Payroll, finance, benefits, and HR solutions, purpose-built for Workday technology and specially designed to give customers access to deeper data insights.N/A
Softchoice
Score 8.5 out of 10
N/A
Softchoice is a technology solutions and services provider headquartered in Toronto that equips organizations to be agile and innovative, and for their people to be engaged, connected and creative at work. That includes moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology.N/A
Pricing
OneSource VirtualSoftchoice
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
OneSource VirtualSoftchoice
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
OneSource VirtualSoftchoice
Top Pros
Top Cons

No answers on this topic

User Ratings
OneSource VirtualSoftchoice
Likelihood to Recommend
9.4
(32 ratings)
9.0
(1 ratings)
Likelihood to Renew
9.2
(3 ratings)
-
(0 ratings)
Usability
9.1
(1 ratings)
-
(0 ratings)
Support Rating
8.6
(31 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
OneSource VirtualSoftchoice
Likelihood to Recommend
OneSource Virtual
OSV uses tickets/cases for communication, which makes it easy to open and monitor the status of transactions. They are great at net pay processing and filing taxes. If things are not moving along, you can reach out to your Tax Specialist or Customer Success Manager, and they can help escalate concerns. It sounds like they are rearranging their tax filing department so they can facilitate quicker resolutions, so I hope that benefits their customers. They are also interested in reaching out and making things right for the customer. Their Knowledge Center online could use a re-vamp. The search function is not useful at all, and I have a difficult time finding forms such as ACH Reversal form, or the Stop Payment form.
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Softchoice
Softchoice is my go-to reseller for all things related to licensing. They have skilled resources available for many complicated enterprise licensing needs.
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Pros
OneSource Virtual
  • [OneSource Virtual] offers an array of on-demand webinars
  • At the end of each quarter, [OneSource Virtual]'s tax and payroll team initiate a meeting with me to discuss the quarter's activities and hear any concerns I may have
  • I meet with my [OneSource Virtual] Success Manager once a year to touch base and discuss improvements to our services
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Softchoice
  • Requirements gathering.
  • Pre-sales support.
  • Licensing experts.
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Cons
OneSource Virtual
  • We receive far too many emails from our cases. They send three just to start with.
  • Better knowledge of the tax deferrals due to Covid19.
  • A better reminder of when your contract will end. They spring it on you at the very last second and then you cannot look outside of OneSource Virtual because you need coverage.
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Softchoice
  • They do not always have staff deployment resources, and sometimes use contractors.
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Likelihood to Renew
OneSource Virtual
We just renewed our contract and increased the number of hours.
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Softchoice
No answers on this topic
Usability
OneSource Virtual
Have had no issues with getting what we need from this service
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Softchoice
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Support Rating
OneSource Virtual
Most of the time, we receive a response to a new ticket within a few hours. Occasionally, a ticket with the payroll tax team would fall through the cracks and take several days before it was acknowledged. This issue has gotten better since we had a meeting and discussed the expectations.
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Softchoice
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Implementation Rating
OneSource Virtual
I would say the benefit we had was that we engaged OSV as our Workday implementation partner, therefore, the rest was seamless.
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Softchoice
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Alternatives Considered
OneSource Virtual
The level of support and flexibility of OneSource Virtual is far superior to my experience with ADP. They are readily available to assist with troubleshooting as well as day-to-day needs. ADP was difficult to get in touch with and had a box product that required our business to conform to instead of being able to flex to meet business needs. OneSource Virtual has a deeper platform than Paychex, however, the level of customer support is equal.
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Softchoice
No answers on this topic
Return on Investment
OneSource Virtual
  • Leveraging OneSource Virtual's garnishment processing services reduced overheard and allowed me to repurpose a position I had in my department just for processing garnishments.
  • Not having to push tax files to the vendor is a huge time savings as well-we would spend all day producing files to push over to our previous vendor.
  • Ease of processing our Canadian payroll-we are done with payroll in 1 hour.
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Softchoice
No answers on this topic
ScreenShots