OneStream vs. OnPay

Financial Planning / Forecasting, People Planning, and Financial Close and Consolidation are well suite while we are still evaluating GL Account Reconciliations and other solutions available via the Solution Exchange. Overall, we believe OneStream is going to allow us to "get out of excel" and perform Global Consolidation in the system

Incentivized

OnPay is well-suited for small nonprofits or organizations new to payroll that want clear guidance and responsive customer support. OnPay may be less ideal for large or highly complex organizations that need extensive customization, very advanced reporting, or deep integrations with a wide range of enterprise systems.

Incentivized

• Consolidation of Group Results across 600 Entities
• Flexibility of Reporting through Dashboard Reporting Suite and Excel Interface
• Ability to create Bespoke Models for specific requirements. (Ifrs15/16/BC/DC/Payroll, Covenance Reporting, etc.)
• Singular Cube for One source of the Truth
• Customisable Maintenance Platform to facilitate high growth strategy

• Communication - From my first call I was so impressed at the level of care and compassion OnPay expressed. I was assigned specific employees who were available in the sign up process to walk me through each step and to answer all my questions. I know some of my questions were probably "stupid" but OnPay never minded answering them and I was always treated with respect.
• On Boarding - The nightmare I had experienced with a competitor became a dream with OnPay. They said if I would authorize them to sign onto my account they would take care of the sign up process. And they did!!! They also did it correctly. All of the numbers and information was error free. The only information I was required was input was direct deposit bank information.
• Resolving an Issue - I have only had one issue that needed to be resolved. The person I talked to had to check with another person for an answer but she stayed on the line with me to make sure the problem was resolved. Then I received a follow up email outlining exactly what action they had taken.
• Ease of using the website - I can find what I am looking for! I like the verification code. And every time I sign on to my account the red heart by our company name makes me smile.

Incentivized

• Journal copy feature would be good to have
• The Excel Add in is limited to only one application. Would be good to have the ability to pull from say Dev and Prod so side by side comparisons could be done
• Better interface to handle metadata changes

• You can add additional additions or benefit items such as a car allowance. The process required me to contact a representative as that wasn't as easy to navigate.
• The process for handling additional withholdings for pre-payed taxes required support to ensure the calculations were accurate.
• Process for on-boarding is a little tricky if you don't start the process from the point of hire. You can add various things easily but it reflects differently in terms of completion of an Employee file.

Currently we are using OneStream with people 80 - 100 to load the PL, BS , Forecast budget and People Planning. OneStream give us more visibility on trend and way forward thinking. Thanks to OneStream for the tool which helps the business in growing way. Thinking of innovation OneStream is right path.

Incentivized

We have used OnPay for a few years now and we do continue to renew our annual use of OnPay. We are only a small organization and although OnPay provides a lot of additional services that larger organizations might ind useful, OnPay still meets our limited requirements of running bi-weekly payroll and submitting our quarterly state and federal tax documents, and at a price that we still find affordable.

Incentivized

Overall usability as an end-user is very easy. There are more people in the system getting information now than the prior platform used. People are gathering their information quicker as well. From an administrator standpoint, there are fewer glitches and issues than the prior platform. This is very good.

Incentivized

OnPay is very easy to use. The computer interface is setup very well. You can quickly add people, enter your Payroll, print reports, etc. If your Payroll doesn't change from pay period to pay period (example, salaried employees) it takes mere seconds to enter in your Payroll.

Incentivized

OnPay immediately responds to any of my inquiries.

Incentivized

No complaints on OnPay's integration with Xero.

Incentivized

OneStream support is focused on the infrastructure. Which means mainly when there issues with accessing to the system, they will be able to help. When the question is to much leaning towards functional it really becomes billable. The other issue is that the response time is not optimal. There is a lot of pingpong of messages and the time between the message can sometimes be long. Sometimes this result into a simple ticket to be taking days before it is closed.

Incentivized

As mentioned previously, I appreciate the Chat feature and have used it several times. I've also used the help database and found it wonderful. And I've had many email support interactions. Every time I've interacted with many individuals from the support team including...(who has helped me a number of times). The interactions have been professional and courteous and extremely helpful. Often they're able to resolve my problems and questions very quickly. OnPay has provided great support to our team here at Strike Visuals.

Incentivized

onestream offers a range of training. I have attended a number of trainings. During the trainings a vast amount of information is discussed. The trainings also include exercises. The speed of the training is pretty high. When reviewing the training material afterwards, I found that the material is not complete as reference as it relies also very much on the verbal explanation and elaboration.

Incentivized

Easy to implement and easy to convert any other payroll reports to the OnPay system when making the switch

Incentivized

OneStream is the overall clear winner against HFM. There are a few things HFM does better (a couple things in Smart View), but it just doesn't have as much capability. The single, integrated platform that OneStream is provides a massive upgrade from HFM.

Incentivized

OnPay is tremendously less expensive and technically superior to Quickbooks in my opinion. OnPay is less expensive and offered the ease of managing a restaurant payroll that was better in my opinion than When I Work. My experience when evaluating all of the payroll products that I felt the company could afford was that OnPay had a superior staff of professionals who knew their product and could explain how to use it most clearly.

Incentivized

OnPay works.

Incentivized

• Customers have moved from multiple EPM systems as well as multiple EPM applications to OneStream.
• Their ROI has been quite high as lesser admins are required, no need to move data back & forth, no need for an additional dashboarding / BI tool, once a user is on OneStream can leverage it for more than 50+ use cases at no additional license cost.
• Automation, direct integration, scheduling, complex calculation capabilities, all help to further improve ROI and free up the time for the team to do value-adding tasks.
• Last but not the least is the confidence on the numbers is much higher.

• Cut our payroll fees by more than half of what was being paid to CPA firm
• Save time in dealing with CPA firm for payroll returns and filing
• Could easily generate various payroll related reports..even from the past....this was not possible with the CPA firm previously used

Incentivized