Likelihood to Recommend
I use OnPay to do payroll for two different companies. One is a simple service company with employees doing the same tasks and receiving the same pay rate. OnPay does a great job with this company. The other company is a restaurant and bar with employees doing several different tasks, making different pay rates and also receiving tips. OnPay makes what could be a nightmare to keep track of simple. Setting up the somewhat complex criteria for each of the variety of positions is made easier by the step-by-step process of entering the information. Each area of functionality is available in the set-up mode and tended to logically. I used another high-profile, more expensive product before switching to OnPay and there is no comparison regarding support expertise and ease of use, not to mention cost savings.
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Less appropriate for small groups with one very simple health plan. More appropriate for 20+ EE groups with multiple plans and supplementary benefits.
Read full review Pros Providing a simple method of adding new employees. Payroll day is not something I dread with OnPay's simple step-by-step guidance. Weekly, Monthly, Quarterly and Yearly taxes are either paid or set aside easily so I can make those payments. Year-end w2's and 1099's are available and easy to create and provide to employees and contractors. Read full review Puts all of your healthcare selections in one place making changes, drops, and additions are taken care of in one place instead of having to contact every vendor individually. Keeps an accurate record of real time enrollment which helps when you are in an account manager role and handling client questions concerning their health plans. Provides tools to keep the client and yourself organized. Several Open Enrollment messaging tools and places to add any educational documents for the different health plans. Read full review Cons You can add additional additions or benefit items such as a car allowance. The process required me to contact a representative as that wasn't as easy to navigate. The process for handling additional withholdings for pre-payed taxes required support to ensure the calculations were accurate. Process for on-boarding is a little tricky if you don't start the process from the point of hire. You can add various things easily but it reflects differently in terms of completion of an Employee file. Read full review The more advanced options, such as HCM, could have a slightly more user-friendly dashboard for users who are not daily computer users. Needs to be easier to customize the homepage. Clients are always interested in adding in their own pictures, colors, welcome message position, etc. Needs to have a function where the employer can send a document for the employee to sign, open and capture the employee's signature, send back to the employer and save in the employee file. Read full review Usability
OnPay is super easy to use. If I don't know something it doesn't take long to figure out just by navigating the website. If I still can't figure something out I usually "chat" with them and it's easily resolved.
Read full review Support Rating
I would say support is one of the best features OnPay has. You can call, chat or email. With ADP I was always on hold for a ridiculous amount of time. They also did not have chat when I was with ADP.
Read full review Implementation Rating
Easy to implement and easy to convert any other payroll reports to the OnPay system when making the switch
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Onpay was a "no-brainer" . Implementation, training, and ROI, exceeded all the other platforms we reviewed. Plus their customer support is excellent. You always know who you're working with. Really appreciated all the help we received implementing clients, and great customer service from our client rep
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I have looked at GoCo, Kronos and Zenefits. I selected PlanSource because I felt it was the most customizable for a variety of clients across the board. The interface seemed functional but slightly professional looking than it competitors. PlanSource also seemed well established and that it was capable of handling my client needs.
Read full review Return on Investment Reduces payroll processing time Ability for full electronic employee files The overall cost is the best in the industry, saving us money Ability for on/off-boarding ensures our files our complete There are a few limitations but they work with programmers to get those features setup Read full review Positive - Reduces time spent contacting vendors of enrollment changes. When you are dealing with several hundred employees and their dependents across several vendors that time starts to add up. Positive - Point of value when trying to gain or up sell a client. Negative - You do need to meet the minimum number of people on the platform as per your contact to avoid having to pay a fee to PlanSource. If one of your larger clients leaves that could be a potential issue. Read full review ScreenShots