What users are saying about
33 Ratings
2 Ratings
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

Ontraport

Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.
Charles Kirkland | TrustRadius Reviewer

Salesboom

Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Steve Berkman | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Ontraport
8.2
Salesboom
WYSIWYG email editor
Ontraport
8.6
Salesboom
Dynamic content
Ontraport
8.9
Salesboom
Ability to test dynamic content
Ontraport
8.3
Salesboom
Landing pages
Ontraport
7.3
Salesboom
A/B testing
Ontraport
8.8
Salesboom
Mobile optimization
Ontraport
8.0
Salesboom
Email deliverability reporting
Ontraport
6.9
Salesboom
List management
Ontraport
7.0
Salesboom
Triggered drip sequences
Ontraport
9.7
Salesboom

Lead Management

Ontraport
6.8
Salesboom
Lead nurturing
Ontraport
8.3
Salesboom
Lead scoring and grading
Ontraport
5.6
Salesboom
Data quality management
Ontraport
6.2
Salesboom
Automated sales alerts and tasks
Ontraport
7.0
Salesboom

Campaign Management

Ontraport
7.5
Salesboom
Calendaring
Ontraport
6.2
Salesboom
Event/webinar marketing
Ontraport
8.7
Salesboom

Social Media Marketing

Ontraport
7.1
Salesboom
Social sharing and campaigns
Ontraport
7.1
Salesboom
Social profile integration
Ontraport
7.2
Salesboom

Reporting & Analytics

Ontraport
8.3
Salesboom
Dashboards
Ontraport
8.7
Salesboom
Standard reports
Ontraport
6.5
Salesboom
Custom reports
Ontraport
9.6
Salesboom

Platform & Infrastructure

Ontraport
7.8
Salesboom
API
Ontraport
6.6
Salesboom
Role-based workflow & approvals
Ontraport
8.8
Salesboom
Customizability
Ontraport
9.5
Salesboom
Integration with Salesforce.com
Ontraport
7.3
Salesboom
Integration with Microsoft Dynamics CRM
Ontraport
7.3
Salesboom
Integration with SugarCRM
Ontraport
7.3
Salesboom

Sales Force Automation

Ontraport
Salesboom
8.4
Customer data management / contact management
Ontraport
Salesboom
9.1
Workflow management
Ontraport
Salesboom
8.2
Territory management
Ontraport
Salesboom
7.9
Opportunity management
Ontraport
Salesboom
9.1
Integration with email client (e.g., Outlook or Gmail)
Ontraport
Salesboom
7.9
Contract management
Ontraport
Salesboom
7.3
Quote & order management
Ontraport
Salesboom
9.1
Interaction tracking
Ontraport
Salesboom
9.1
Channel / partner relationship management
Ontraport
Salesboom
7.6

Customer Service & Support

Ontraport
Salesboom
7.5
Case management
Ontraport
Salesboom
7.9
Call center management
Ontraport
Salesboom
7.3
Help desk management
Ontraport
Salesboom
7.3

Marketing Automation

Ontraport
Salesboom
9.1
Lead management
Ontraport
Salesboom
9.1
Email marketing
Ontraport
Salesboom
9.1

CRM Project Management

Ontraport
Salesboom
9.0
Task management
Ontraport
Salesboom
9.1
Billing and invoicing management
Ontraport
Salesboom
8.8
Reporting
Ontraport
Salesboom
9.1

CRM Reporting & Analytics

Ontraport
Salesboom
8.9
Forecasting
Ontraport
Salesboom
9.1
Pipeline visualization
Ontraport
Salesboom
8.8
Customizable reports
Ontraport
Salesboom
8.8

Customization

Ontraport
Salesboom
8.6
Custom fields
Ontraport
Salesboom
9.1
Custom objects
Ontraport
Salesboom
8.8
Scripting environment
Ontraport
Salesboom
7.3
API for custom integration
Ontraport
Salesboom
9.1

Security

Ontraport
Salesboom
8.2
Single sign-on capability
Ontraport
Salesboom
7.3
Role-based user permissions
Ontraport
Salesboom
9.1

Social CRM

Ontraport
Salesboom
8.0
Social data
Ontraport
Salesboom
8.2
Social engagement
Ontraport
Salesboom
7.9

Integrations with 3rd-party Software

Ontraport
Salesboom
8.6
Marketing automation
Ontraport
Salesboom
9.1
Compensation management
Ontraport
Salesboom
8.2

Platform

Ontraport
Salesboom
7.3
Mobile access
Ontraport
Salesboom
7.3

Pros

Ontraport

  • User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
  • ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
  • Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.
Jeremy Estes | TrustRadius Reviewer

Salesboom

  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
Tom Greenberg | TrustRadius Reviewer

Cons

Ontraport

  • Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
  • Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
  • Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
  • Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
  • Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
  • Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
  • Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.
Andrew Muller | TrustRadius Reviewer

Salesboom

  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
Steve Berkman | TrustRadius Reviewer

Likelihood to Renew

Ontraport

Ontraport 9.1
Based on 8 answers
My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.
Anonymous | TrustRadius Reviewer

Salesboom

No score
No answers yet
No answers on this topic

Usability

Ontraport

Ontraport 7.8
Based on 3 answers
The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.
Eric Foronjy | TrustRadius Reviewer

Salesboom

No score
No answers yet
No answers on this topic

Performance

Ontraport

Ontraport 7.7
Based on 4 answers
Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.
Chris Castillo | TrustRadius Reviewer

Salesboom

No score
No answers yet
No answers on this topic

Support Rating

Ontraport

Ontraport 9.0
Based on 3 answers
The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.
Anonymous | TrustRadius Reviewer

Salesboom

Salesboom 8.2
Based on 1 answer
We have a dedicated account manager and support. Whenever we need help we get it.
Steve Berkman | TrustRadius Reviewer

In-Person Training

Ontraport

Ontraport 9.1
Based on 1 answer
I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.
David Jaeger | TrustRadius Reviewer

Salesboom

No score
No answers yet
No answers on this topic

Implementation Rating

Ontraport

Ontraport 9.1
Based on 2 answers
If you know your business, ONTRAPORT is easy
Chad Root | TrustRadius Reviewer

Salesboom

No score
No answers yet
No answers on this topic

Alternatives Considered

Ontraport

Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!
Matthew Watts | TrustRadius Reviewer

Salesboom

Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
Tom Greenberg | TrustRadius Reviewer

Scalability

Ontraport

Ontraport 8.2
Based on 1 answer
With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.
Jen Levitz | TrustRadius Reviewer

Salesboom

No score
No answers yet
No answers on this topic

Return on Investment

Ontraport

  • We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
  • We have been able to more effectively target relevant donors that have given more recently.
  • ONTRAPORT has consolidated the tracking software that we have used for contact information.
Kalyn Hoffman | TrustRadius Reviewer

Salesboom

  • Less sales opportunities slip through the cracks.
  • Reduces sales redundant tasks and saves time.
  • Makes customers.
Tom Greenberg | TrustRadius Reviewer

Screenshots

Pricing Details

Ontraport

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Ontraport Editions & Modules

Edition
Pro$2971
Basic$792
Plus$1473
Enterprise$4974
  1. per month (3 Users -- up to 10,000 Contacts)
  2. per month (1 User -- up to 1,000 contacts)
  3. per month (2 Users -- up to 2,500 Contacts)
  4. per month (5 Users -- up to 20,000 Contacts
Modules
100,000 extra contacts$991
Additional user$472
100,000 extra messages$993
First-class postcards$13
  1. Other
  2. Per User per Month
  3. Other
Additional Pricing Details
Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."

Salesboom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Salesboom Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Ontraport
6.7
Salesboom
8.5

Likelihood to Renew

Ontraport
9.1
Salesboom

Usability

Ontraport
7.8
Salesboom

Performance

Ontraport
7.7
Salesboom

Support Rating

Ontraport
9.0
Salesboom
8.2

In-Person Training

Ontraport
9.1
Salesboom

Implementation Rating

Ontraport
9.1
Salesboom

Scalability

Ontraport
8.2
Salesboom

Add comparison