Chose Twilio
We required more customizations and Twilio Flex offered exactly that.
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
OpenPhone | N/A | OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features. | $15 per month per user | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
OpenPhone | Twilio | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | Discounts available for annual pricing. | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
OpenPhone | Twilio | |
---|---|---|
Considered Both Products | OpenPhone No answer on this topic | Twilio |
Top Pros | ||
Top Cons |
|
|
OpenPhone | Twilio | ||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Cloud PBX |
| ||||||||||||||||||
Call Management |
| ||||||||||||||||||
VoIP system collaboration |
| ||||||||||||||||||
Mobile apps |
|
OpenPhone | Twilio | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OpenPhone | Twilio | |
---|---|---|
Likelihood to Recommend | 9.3 (8 ratings) | 6.5 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
OpenPhone | Twilio | |
---|---|---|
Likelihood to Recommend | OpenPhone | Twilio |
Pros | OpenPhone | Twilio |
Cons | OpenPhone | Twilio |
Likelihood to Renew | OpenPhone No answers on this topic | Twilio |
Usability | OpenPhone No answers on this topic | Twilio |
Performance | OpenPhone No answers on this topic | Twilio |
Support Rating | OpenPhone No answers on this topic | Twilio |
Implementation Rating | OpenPhone No answers on this topic | Twilio |
Alternatives Considered | OpenPhone | Twilio |
Contract Terms and Pricing Model | OpenPhone No answers on this topic | Twilio |
Return on Investment | OpenPhone | Twilio |
ScreenShots | Twilio Screenshots |