AppRiver from OpenText vs. Wolters Kluwer ARKon

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AppRiver from OpenText
Score 9.1 out of 10
N/A
AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.N/A
ARKon
Score 8.0 out of 10
N/A
ARKon is a solution for digital archiving of documents and electronic invoices that aims to simplify their conservation according to legislation, from Wolters Kluwer. It is available in continental Europe, primarily sold in Italy.N/A
Pricing
AppRiver from OpenTextWolters Kluwer ARKon
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AppRiver from OpenTextARKon
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AppRiver from OpenTextWolters Kluwer ARKon
Features
AppRiver from OpenTextWolters Kluwer ARKon
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
AppRiver from OpenText
8.5
7 Ratings
1% above category average
Wolters Kluwer ARKon
-
Ratings
Anti-malware9.86 Ratings00 Ratings
Customizability8.96 Ratings00 Ratings
Data Loss Protection6.94 Ratings00 Ratings
Threat Detection9.77 Ratings00 Ratings
Sandboxing6.75 Ratings00 Ratings
End-to-End Encryption9.07 Ratings00 Ratings
Management Tools8.67 Ratings00 Ratings
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AppRiver from OpenTextWolters Kluwer ARKon
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Score 9.8 out of 10
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User Ratings
AppRiver from OpenTextWolters Kluwer ARKon
Likelihood to Recommend
8.9
(31 ratings)
8.0
(1 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
8.4
(25 ratings)
-
(0 ratings)
User Testimonials
AppRiver from OpenTextWolters Kluwer ARKon
Likelihood to Recommend
OpenText
AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.
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Wolters Kluwer
The performance is quite consistent with what is required, the availability of the software is accessible in all aspects, through the use of architectural design patterns we have been able to have better practices when building software. software coding activities that go according to design. The functional requirements and technical aspects of the system are met
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Pros
OpenText
  • Very useful daily quarantine list emailed to users.
  • Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
  • Multiple ways to filter emails (domain, email address, text, etc)
  • Link protection is one of the newest options available and we absolutely love it!!
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Wolters Kluwer
  • Has collaboration with customer power users who contribute solution requirements.
  • They approve the effective approach of the analyzed solution
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Cons
OpenText
  • They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
  • Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
  • Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
  • Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.
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Wolters Kluwer
  • Everyone has to be trained the right way to use it.
  • It is also necessary that it adapts to use it in the correct way.
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Usability
OpenText
AppRiver is very easy to use. A new employee can begin using it on their first day.
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Wolters Kluwer
No answers on this topic
Support Rating
OpenText
AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
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Wolters Kluwer
No answers on this topic
Alternatives Considered
OpenText
AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
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Wolters Kluwer
Everything that involves a pattern of behavior can be programmed, it is guaranteed that decision-making is always based on the information available at all times. There are different possibilities of action, which gives different options to choose the most accurate, you can create a work plan based on these solutions.
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Return on Investment
OpenText
  • Efficiency, teams adapt quickly to changes or new business needs.
  • Support gives us alternatives on how to establish new timings for new business lines on email.
  • An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.
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Wolters Kluwer
  • It is possible to have the software installed in the environments, in which it will finally be used
  • It has the basic principle to provide information to enable efficient control, improved service levels
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ScreenShots