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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText Availability

    Score10 out of 10
    N/ACarbonite acquired Double-Take, a data replication and disaster recovery option, in early 2017. The technology now powers OpenText Availability, the high availability and data replication product.N/A

    Arcserve ShadowProtect

    Score6.7 out of 10
    N/AShadowProtect, from Arcserve company StorageCraft (merged in March of 2021), supports business continuity with data backup and system protection; the vendor boasts fast system restore capabilities relative to other similar solutions.N/A
    Pricing
    OpenText AvailabilityArcserve ShadowProtect
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    OpenText AvailabilityArcserve ShadowProtect
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    OpenText AvailabilityArcserve ShadowProtect
    Considered Both Products
    OpenText
    No answer on this topic
    Arcserve
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    80%
    Would buy again
    4 Answers
    Delivers good value for the price
    No answers on this topic
    80%
    Delivers good value for the price
    4 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    80%
    Lived up to sales and marketing promises
    4 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    5 Answers
    Features
    OpenText AvailabilityArcserve ShadowProtect
    Data Center Backup
    Comparison of Data Center Backup features of OpenText Availability and Arcserve ShadowProtect
    Feature
    OpenText Availability
    -
    Ratings
    Arcserve ShadowProtect
    7.4
    1 Ratings
    8% below category average
    Universal recovery00 Ratings8.01 Ratings
    Instant recovery00 Ratings8.01 Ratings
    Recovery verification00 Ratings7.01 Ratings
    Business application protection00 Ratings9.01 Ratings
    Multiple backup destinations00 Ratings8.01 Ratings
    Incremental backup identification00 Ratings8.01 Ratings
    Backup to the cloud00 Ratings5.01 Ratings
    Deduplication and file compression00 Ratings6.01 Ratings
    Snapshots00 Ratings6.01 Ratings
    Flexible deployment00 Ratings7.01 Ratings
    Management dashboard00 Ratings7.01 Ratings
    Platform support00 Ratings8.01 Ratings
    Retention options00 Ratings9.01 Ratings
    Encryption00 Ratings8.01 Ratings
    Enterprise Backup
    Comparison of Enterprise Backup features of OpenText Availability and Arcserve ShadowProtect
    Feature
    OpenText Availability
    -
    Ratings
    Arcserve ShadowProtect
    8.0
    1 Ratings
    0% below category average
    Continuous data protection00 Ratings9.01 Ratings
    Replication00 Ratings7.01 Ratings
    Disaster Recovery
    Comparison of Disaster Recovery features of OpenText Availability and Arcserve ShadowProtect
    Feature
    OpenText Availability
    -
    Ratings
    Arcserve ShadowProtect
    7.0
    1 Ratings
    8% below category average
    Disaster Recovery Planning00 Ratings7.01 Ratings
    Hot Sites00 Ratings7.01 Ratings
    Disaster Recovery Testing00 Ratings7.01 Ratings
    Automated Disaster Recovery00 Ratings7.01 Ratings
    Best Alternatives
    OpenText AvailabilityArcserve ShadowProtect
    Small Businesses
    No answers on this topic
    Datto SIRIS
    Score9.8 out of 10
    Medium-sized Companies
    Qlik Replicate
    Score10 out of 10
    Datto SIRIS
    Score9.8 out of 10
    Enterprises
    Qlik Replicate
    Score10 out of 10
    HPE Zerto Software
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    OpenText AvailabilityArcserve ShadowProtect
    Likelihood to Recommend
    10.0
    (11 ratings)
    5.0
    (7 ratings)
    Usability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    7.3
    (1 ratings)
    8.0
    (3 ratings)
    User Testimonials
    OpenText AvailabilityArcserve ShadowProtect
    Likelihood to Recommend
    OpenText
    I believe it would work well with continuous replication in a DR scenario with no time limits and having the ability to fail back is a bonus, but in a one off move the decision to restrict the time it can sync for has proven to be an issue for us.
    Incentivized
    Read full review
    Arcserve
    In situations where business continuity needs are high, ShadowProtect backups provide the ability to keep operations running with very minimal downtime, even in situations like crypto-locked data. If a backup server is set up in an environment to resume a live server from backup, this is even more helpful. In situations where clients don't care as much about quickly recovering their data, they can go without a solution like this.
    Incentivized
    Read full review
    Pros
    OpenText
    • A product is worthless in my opinion if you don't have a great support team to work with. I've had issues with replication jobs that were resolved quickly and easily by the support team.
    • DR - Doubletake is the only tool that I'm aware of that can handle DR replication of both physical and virtual environments. There sre others, but they use a snapshot technology, where doubletake has continuous replication of data.
    • Move - we have moved physical and virtual environments from around the world without ever having to leave the office. One of the companies we migrated started off with their equipment in Switzerland, and after the servers were in a fully protected state in the US, that failover to the new location took 45 min.
    Incentivized
    Read full review
    Arcserve
    • You can virtualize your backups using Virtualbox, a free program that works on any PC.
    • Backups are versatile, and you can back up to any location you'd like.
    • Alerting can be set up for failed backups.
    Incentivized
    Read full review
    Cons
    OpenText
    • The initial set-up can be challenging in some regard.
    • Would like to see version updates that support all OS. Unfortunately we use several OS and are on an older version with 7 of our 8 servers.
    • Will be doing the upgrades to version 8 shortly and hope the software is compatible with all OS.
    Incentivized
    Read full review
    Arcserve
    • The replication offsite can have issues over time. It takes manual involvement to keep it working right.
    • SPX remote management isn't easy out of the box.
    Incentivized
    Read full review
    Usability
    OpenText
    Cabonite Availability is a very practical and useful tool that can help any business weather any type of IT disaster. The ease and quickness of restoring data helps us provide as seamless an experience as possible. Many times our customers will never know there was an outage. This brings confidence in our brand and improves our organization's standing and reputation.
    Incentivized
    Read full review
    Arcserve
    No answers on this topic
    Support Rating
    OpenText
    Once through to support it is very good and they have assisted us through a number of issues. I don't always think that they provide a solution, more a workaround, but in a move situation where each copy is moving once, that isn't an issue. I'd be more concerned if we were using it to manage a DR scenario.
    Incentivized
    Read full review
    Arcserve
    We don’t need support often, but when we do, the support has been strong. Sometimes it is hard to determine how to access support for the exact issue we are having. There are a decent forum and online ticketing system. Support for the cloud center seems to be provided only by phone, though.
    Incentivized
    Read full review
    Alternatives Considered
    OpenText
    It is better for critical apps than Veeam due to the lower RPO. Veeam is favoured by some customers due to it's attractive price point. Zerto is a very strong product and is innovating continuously. I don't see so much of this from DoubleTake.
    Incentivized
    Read full review
    Arcserve
    Speed, we rely on Shadowprotect to provide us with fast backups and also backups that are smaller in size compared to the other products.
    Incentivized
    Read full review
    Return on Investment
    OpenText
    • From data recovery perspective for customers- Carbonite DoubleTake is a good solution.
    • The honest price for Carbonite DoubleTake and for the ROI -it's a good transaction for the customer.
    Incentivized
    Read full review
    Arcserve
    • We have been with Shadowprotect for 5 years and are now only moving off of them due to limited functionality and Shadowprotect doubling our billing.
    • The product now requires a lot more babysitting so I have one person just stuck managing backups, which is not a fulfilling job and hard to keep someone in that seat.
    • While Shadowprotect has been fantastic for years, it is time for us to move on to something that makes financial sense and requires less labour.
    • Storagecraft Cloud is fairly expensive compared to competitors.
    Incentivized
    Read full review
    ScreenShots