Webroot Endpoint Protection is the OpenText company's business class multi-vector endpoint protection application, providing centralized endpoint management, deep learning intelligence, and advanced behavioral analytics.
$150
per year per 5 seats
Progress ShareFile
Score 8.2 out of 10
N/A
ShareFile is a cloud-based file sharing and storage service built for business. The product was acquired by Citrix Systems in 2011, and is now offered by Progress Software.
The software tends to do a good job of basic protection but is not the best for larger clients and is not as powerful as some others offered on the market today. The support is not the best either, have had a hard time getting assistance in the past trying to resolve issues.
When we have a particularly large ad or job printing file that would "clog up" the email process, using ShareFile is very helpful. It's also useful for particular photographers we work with to upload a batch of photos all at once. Where it doesn't work as well for us is when trying to get clients to make use of a login to access folders. We find them reluctant to take on the learning curve. It works best for us when we just send them a clickable download link, and at most just require a tracking name and email address.
Workflows to get customer/affiliate responses to comments on documents.
I used to have the signature feature initially, but it was removed from the original plan, so I could only use it if I chose to select the higher plan price.
I love the upload notifications and reports on user activity.
The document storage versions are fantastic. I am the only user with Delete privileges, and I love that I can make those selections.
Integrations with Microsoft 365 - FANTASTIC - thank you.
The web console is not the most user friendly site to use to get to, and send my files.
We have had users that have not liked the change in workflow to get files from Progress ShareFile when they were used to just clicking on files on an email.
That management of the tools are not the most user friendly. There have been some improvements but keeping up with certs and setting up new users can be more work than expected.
It's a highly effective and secure storage system, has robust workarounds for serving the various equipment limits of our users, meets high security requirements of HIPAA standards, significantly reduces our needs for producing paper trails.
Webroot Endpoint Protection has been great for us, as its simple, cloud-based management console allows us to quickly deploy easily monitor all of our endpoints. However, it could improve by offering more customizable reporting options for deeper insights into security events and the interface could also use some updating, as it feels a bit dated.
ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
Support has been reliable up to this point. A request can easily be generated via the console and support responding in a reasonable time. We have not had any major issues other than the basic agents not communicating with the console and the like.
Citrix was generally responsive and helpful in solving technical issues. Like any cloud based SaaS product there is a danger that it may go down. This was a rare occurrence over my three years of using the product. The more common issue we encountered was clients forgetting their login which was easily managed through a forgot password functionality.
I had some difficulties with remote users. I ended up needing to open a remote tech support session and finish the process. Other than a few speed bumps, I was impressed with the engineering of the install. Because of time differences, I was done installing in two days. The cost, per license, could be less.
Good documentation for the API. With a little help from RS tech staff, any competent programmer should be able to integrate RightSignature with an existing system in a week or three. That help is easy to get as well
Webroot is good in a way that it is an all encompassing solution one stop shop for protecting endpoints but it needs to be managed and licensed. Some users do not need constant protection or need to have it on their machines in where the combination of Field Effect and Malwarebytes is more effective.
ShareFile is easier and does what you need. I have moved a few organizations from SharePoint to ShareFile. Just easier. You can setup different areas for different departments, setup their permissions and it is easy enough for them to do what they want in their zones. The mobile app works great as well. So you can all the features you really use from SP, but just easier to setup and use.
All of our clients and consulting engineers find ShareFile easy to use, thus complementing our business.
Our staff also find ShareFile intuitive, accessible, and easy to use, making it an ideal, everyday indispensable desktop tool for everyone in our company.
ShareFile can be linked to our firm's primary website as a placed for private use. We haven't found need for this yet, but might in the future.
