OpenText Documentum vs. Superhuman Mail

Documentum is best used in medium to large institutions that can afford it, have alternate solutions for web publishing, and who have either in-house developers or can hire good Documentum developers (not the ones who know Java but do not understand ECM). It is, in my opinion, the best heavy duty ECM solution out there, assuming OT is not gutting it as we speak. That is my only hesitation to not giving it a 10, OpenText is an unknown quantity in this and I worry that they will only support Documentum until they have figured out how to fill the gap between Documentum and OT and then offer a migration path to OT with a Documentum sunsetting as an incentive.

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1. Inbox management 2. Saving time 3. For CXOs, it can save a lot of time. 4. Superhuman AI is very good, optimized for the use case. 5. UI/UX is to notch, the team has really put in some effort here. 6. Although there's a learning curve but the onboarding makes it very simple.

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• Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
• Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
• Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.

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• Faster than Gmail - if speed is a priority Superhuman loads and processes very quickly
• Clean interface - Superhuman is well designed, making it easy to focus on only what you're writing
• Snippets save time - by prewriting snippets and adding them via shortcuts, writing emails is quick

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• WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
• EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.

• When I started adopting it, it was VERY Apple-focused. I could not get access to Android and Windows. They are not releasing an Android version, and there is web access for Windows, which I use with an iPhone.
• Built-in calendar, while nice, could be a little more functional.

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Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.

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It's amazing, it solves the inbox management problem. Makes emails keyboard friendly and AI is self-sufficient.

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Support is better than with ECM, but could use some improvement.

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At the time it was purchased it was one of the best, most robust solutions available on the market.

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You could have information from your contacts right on your inbox.

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• After this product, the client is able to manage content security and due to it, the client is able to use the business process, and this really reduces effort and increases the profit in business.
• It provides integration with SAP easily which really helps the client to manage this effectively and with minimum effort system is ready to use.
• Also searching, automated flows also create a bigger impact and reduce a lot manual effort.

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• Sales call intensity improving
• Focused workflows which help avoid the scattered "ADD" style in which emails arrive
• Efficiency

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info