What users are saying about
13 Ratings
11 Ratings
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Score 9 out of 100
13 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

OpenText Hightail

Hightail is my go-to source when I need to send large files that would never fit as regular attachments. That being said, sometimes there are files that would perfectly fit as attachments but I want the security that Hightail provides when sending sensitive or private material. It's very comforting knowing that the content I'm sending is only being received and viewed by the intended parties. It's also comforting for my clients when it's THEIR content that I'm sending for review.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Projector PSA

We think Projector PSA is a great tool to track and manage people in a professional service environment like management consulting. This system is easy to set up, easy to understand and should easily suit the needs of smaller and medium sized firms. It may be less appropriate for firms that rely very heavily on project management through another system (like MS Project) or firms that rely very heavily on a sales pipeline tracking system. While still very much possible to use, you would (I believe) have to do some re-keying between systems
Stuart Andrew Clark | TrustRadius Reviewer

Feature Rating Comparison

Project Management

OpenText Hightail
8.3
Projector PSA
7.0
Task Management
OpenText Hightail
8.2
Projector PSA
7.4
Scheduling
OpenText Hightail
7.6
Projector PSA
8.0
Workflow Automation
OpenText Hightail
8.0
Projector PSA
6.9
Mobile Access
OpenText Hightail
7.9
Projector PSA
3.7
Search
OpenText Hightail
9.2
Projector PSA
Visual planning tools
OpenText Hightail
8.9
Projector PSA
Resource Management
OpenText Hightail
Projector PSA
8.0
Gantt Charts
OpenText Hightail
Projector PSA
6.0
Team Collaboration
OpenText Hightail
Projector PSA
7.5
Support for Agile Methodology
OpenText Hightail
Projector PSA
5.8
Support for Waterfall Methodology
OpenText Hightail
Projector PSA
5.2
Document Management
OpenText Hightail
Projector PSA
8.5
Email integration
OpenText Hightail
Projector PSA
7.6
Timesheet Tracking
OpenText Hightail
Projector PSA
9.3
Change request and Case Management
OpenText Hightail
Projector PSA
5.2
Budget and Expense Management
OpenText Hightail
Projector PSA
8.1

Communication

OpenText Hightail
7.8
Projector PSA
Notifications
OpenText Hightail
8.0
Projector PSA
Discussions
OpenText Hightail
8.4
Projector PSA
Integrates with Gmail and Google Hangouts
OpenText Hightail
7.0
Projector PSA
Integrates with Outlook
OpenText Hightail
7.6
Projector PSA

File Sharing & Management

OpenText Hightail
8.6
Projector PSA
Versioning
OpenText Hightail
7.9
Projector PSA
Video files
OpenText Hightail
9.3
Projector PSA
Audio files
OpenText Hightail
9.3
Projector PSA
Document collaboration
OpenText Hightail
9.7
Projector PSA
Access control
OpenText Hightail
8.3
Projector PSA
Advanced security features
OpenText Hightail
9.1
Projector PSA
Integrates with Google Drive
OpenText Hightail
6.8
Projector PSA
Device sync
OpenText Hightail
8.0
Projector PSA

Professional Services Automation

OpenText Hightail
Projector PSA
7.9
Invoicing
OpenText Hightail
Projector PSA
7.0
Project & financial reporting
OpenText Hightail
Projector PSA
8.5
Integration with accounting software
OpenText Hightail
Projector PSA
8.0

Pros

OpenText Hightail

  • It’s great for sending large-sized art files for print
  • It’s secure and files can be easily tracked
  • I like that it tells you how long it will take for the desired file to upload
Saryia Green | TrustRadius Reviewer

Projector PSA

  • Resource Management - we are a national business and Projector provides us with the capability, in real time, to identify resource availability to meet current and upcoming project requirements. It allows us to
  • Reporting
Anonymous | TrustRadius Reviewer

Cons

OpenText Hightail

  • I wish the screen would auto refresh faster, but that could be an issue with our bandwidth or IT pipeline and not the product.
  • I'd like a quicker way to get people up to speed than giving them a link to watch a multitude of videos and tutorials.
Richard Peterson | TrustRadius Reviewer

Projector PSA

  • One challenge has been the user interface of the management portal, but that is currently being overhauled. The new design is being rolled out incrementally, and so far we've been very impressed with it, both visually and functionally!
  • Projector is first and foremost a project management tool. Because of this, we had to come up with some workarounds for customized accounting tasks we needed that were not part of the native Projector logic, but we were able to get what we need done.
  • One thing we did have with our previous PSA tool and that isn't available in Projector is an integration with MS Outlook calendar. That would be a great feature for our team.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

OpenText Hightail

No score
No answers yet
No answers on this topic

Projector PSA

Projector PSA 10.0
Based on 2 answers
We have been using this tool for a year now and find our use of it continually evolves and broadens. We are also very excited about the overhaul that's under way and feel many of the improvements being put in place will help make us that much more effective and efficient. The Projector team is also very responsive and collaborative in terms of user feedback and improvement suggestions, which helps us know they will work hard to help us get what we need out of the tool.
Anonymous | TrustRadius Reviewer

Usability

OpenText Hightail

No score
No answers yet
No answers on this topic

Projector PSA

Projector PSA 6.4
Based on 1 answer
Desktop interface feels complex to new users.
Jim Harter | TrustRadius Reviewer

Reliability and Availability

OpenText Hightail

No score
No answers yet
No answers on this topic

Projector PSA

Projector PSA 10.0
Based on 1 answer
In 5 years of use we have never experienced an unscheduled outage.
Anonymous | TrustRadius Reviewer

Alternatives Considered

OpenText Hightail

We looked at Dropbox because it's very well known in the industry and widely used. We didn't use it for a couple of reasons. First, our server security presented too many challenges and our IT director nixed the idea. Secondly, a lot of people used DropBox for personal use and we thought it could be confusing to have to navigate between the two choices. Hightail offers a single sign-in that can be shared amongst users so there is never a conflict between personal and professional use.
Lisa Moughan | TrustRadius Reviewer

Projector PSA

We did pursue Quick Arrow another tool that was similar. We found that be in inflexible in use. Projector allows a lot of flexibility in setup. Our organization has very specific business processes and we were able to set up Projector to work with those processes. Several other systems we tried were not as flexible in allowing set up to our needs.
Anonymous | TrustRadius Reviewer

Return on Investment

OpenText Hightail

  • Team members can view and give feedback on videos, which is very useful.
  • The storage really can't be overstated. It's great.
  • It's generally pretty affordable for how much you can host on their server.
Sarah Bandy | TrustRadius Reviewer

Projector PSA

  • Projector has had a great ROI. We are more efficient with planning, budgeting and analyzing inefficiencies.
  • Projector has allowed our office across the United States to access the same system and create a central database of all projects and services.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

OpenText Hightail

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenText Hightail Editions & Modules

Edition
Lite$01
Pro$152
BusinessCustom2
Teams$303
  1. 100MB per file upload
  2. per user, per month
  3. per user/per month
Additional Pricing Details
Lite: Send large files with anyone. Files are limited to 100MB for each file size uploaded, 2GB storage max. Files expire after 7 days. Pro: Send large files with anyone and set advanced security permissions such as expiration dates and access codes. Files are limited to 25GB for each file size uploaded, with unlimited storage. Teams: Send large files, collaborate in real-time and manage creative projects with your team. The Hightail Teams plan allows you to purchase multiple users online (from 1-30 users per organization) and allows users to send file sizes up to 50GB with unlimited storage. The Teams plan also includes features such as file previews, organization, annotations, version control, discussions, follow-ups, approval routing and more. Business: Create unlimited visual project folders (called a Space) with collaboration and project management features such as approval routing and assigning to-dos, upload unlimited files up to 100GB each, protect them with access codes and manage user permissions., plus intuitive admin controls , detailed activity analysis for your entire company, advanced organization options and priority support.

Projector PSA

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Projector PSA Editions & Modules

Edition
Team Edition$151
Professional Edition$251
Enterprise Edition$301
  1. per user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

OpenText Hightail
9.3
Projector PSA
8.0

Likelihood to Renew

OpenText Hightail
Projector PSA
10.0

Usability

OpenText Hightail
Projector PSA
6.4

Reliability and Availability

OpenText Hightail
Projector PSA
10.0

Implementation Rating

OpenText Hightail
Projector PSA
8.2

Scalability

OpenText Hightail
Projector PSA
7.0

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