What users are saying about
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Top Rated
485 Ratings
20 Ratings
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Score 6.9 out of 100

SAP Crystal

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Top Rated
485 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

OpenText Magellan

If you do not have a large budget and are a large organization, I would steer clear of Actuate. If you are looking to do very complex washboarding, I would not use them. Your developers have to be very skilled to work with this. Plan to bring in consultants if necessary to help your process. Adhoc reporting is weak. If your pricing is user based and you expand, this could be very expensive.
Christopher Noyes | TrustRadius Reviewer

SAP Crystal

Crystal reports is a great Business Intelligence tool for any midsize business that prefers to keep its data in-house instead of in the cloud. The learning curve for parsing data source and creating first reports could be a bit steep at the beginning, but then the cost savings are invaluable. The reports generated by Crystal are easily manipulated according to different requirements and further analyzed by the recipients.
Frank Hunt | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

OpenText Magellan
8.0
SAP Crystal
8.0
Customizable dashboards
OpenText Magellan
9.0
SAP Crystal
7.7
Report Formatting Templates
OpenText Magellan
7.0
SAP Crystal
7.8
Pixel Perfect reports
OpenText Magellan
SAP Crystal
8.4

Ad-hoc Reporting

OpenText Magellan
7.7
SAP Crystal
7.7
Drill-down analysis
OpenText Magellan
5.0
SAP Crystal
7.3
Formatting capabilities
OpenText Magellan
9.0
SAP Crystal
8.1
Report sharing and collaboration
OpenText Magellan
9.0
SAP Crystal
7.8
Integration with R or other statistical packages
OpenText Magellan
SAP Crystal
7.7

Report Output and Scheduling

OpenText Magellan
8.0
SAP Crystal
8.2
Publish to Web
OpenText Magellan
9.0
SAP Crystal
7.9
Publish to PDF
OpenText Magellan
9.0
SAP Crystal
8.9
Report Versioning
OpenText Magellan
9.0
SAP Crystal
7.8
Report Delivery Scheduling
OpenText Magellan
5.0
SAP Crystal
8.3
Delivery to Remote Servers
OpenText Magellan
SAP Crystal
8.1

Access Control and Security

OpenText Magellan
5.0
SAP Crystal
7.9
Role-Based Security Model
OpenText Magellan
5.0
SAP Crystal
8.0
Multiple Access Permission Levels (Create, Read, Delete)
OpenText Magellan
5.0
SAP Crystal
7.8
Single Sign-On (SSO)
OpenText Magellan
5.0
SAP Crystal
8.0
Multi-User Support (named login)
OpenText Magellan
SAP Crystal
7.8

Mobile Capabilities

OpenText Magellan
3.0
SAP Crystal
7.4
Responsive Design for Web Access
OpenText Magellan
3.0
SAP Crystal
7.7
Dashboard / Report / Visualization Interactivity on Mobile
OpenText Magellan
3.0
SAP Crystal
7.6
Dedicated iOS Application
OpenText Magellan
SAP Crystal
7.0
Dedicated Android Application
OpenText Magellan
SAP Crystal
7.2

Application Program Interfaces (APIs) / Embedding

OpenText Magellan
6.2
SAP Crystal
6.9
REST API
OpenText Magellan
5.0
SAP Crystal
7.4
Javascript API
OpenText Magellan
9.0
SAP Crystal
6.8
Java API
OpenText Magellan
5.0
SAP Crystal
6.6
Themeable User Interface (UI)
OpenText Magellan
7.0
SAP Crystal
6.8
Customizable Platform (Open Source)
OpenText Magellan
5.0
SAP Crystal
6.6
iFrames
OpenText Magellan
SAP Crystal
7.1

Data Discovery and Visualization

OpenText Magellan
SAP Crystal
7.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
OpenText Magellan
SAP Crystal
7.6
Location Analytics / Geographic Visualization
OpenText Magellan
SAP Crystal
7.3
Predictive Analytics
OpenText Magellan
SAP Crystal
7.8

Pros

OpenText Magellan

  • The report outputs can vary across different types such as HTML, PDF, and Excel
  • Their open source offering is very sufficient
  • There are great boards and blogs for developers and engineers to expand and use their features.
  • The people from the company that I've worked with are professional and courteous.
Bri Gipson | TrustRadius Reviewer

SAP Crystal

  • Great visualization for static format & precise tasks: For presentation to senior management /ex-co/vendors where concise decisions need to be made, Crystal is a nice choice to slide data into presentable views.
  • Diverse data source connect: We have used it to write reports using data from DB2, SQL, Progress, Excel spreadsheets, XML data, Access, and Lotus Notes databases. It can also be used to join different database types together in one report.
  • It uses the "recurring bands" structure for page layout which is efficient and fungible for generating different types of reports. Crystal doesn't require that we set up a metadata layer before creating reports and provides direct access to tables and dimensions.
Rohit Narang | TrustRadius Reviewer

Cons

OpenText Magellan

  • The documentation on all the available features, but most importantly on the scripting side, can be improved
  • The standard look & feel of some basic options, like parameter selection or sorting and filtering, looks dated and can't be customized
  • The server portal needs to provide better tools
  • More integration is needed with other OpenText products
Martin Rubens | TrustRadius Reviewer

SAP Crystal

  • The option to export to Excel is very picky about report format to get a clean export. Once you know the tricks for setting up a report for this export, it's not hard to do, but it can be very tedious if the report has a lot of elements. This is the way it's been for years and SAP has indicated that it's not something that's going to be changed.
  • Crystal requires that a user knows how the data they're reporting on is configured in the database - it's not really suited for a "casual" user, but for someone with at least some technical skills in relation to databases. This is not something that can or should necessarily be changed, but it is something that potential users need to be aware of.
  • Other than new types of database connections, SAP has indicated that they will not be upgrading any functionality in "classic" Crystal. They instead have chosen to focus on upgrades to Crystal for Enterprise. The problem with that is that it requires the SAP BI Platform - either SAP BusinessObjects or SAP Crystal Reports Server.
  • One of the major things that's not being upgraded is the Charting libraries, which were last updated in the early 2000's, before SAP purchased Crystal. So, Crystal doesn't have newer chart types available.
Dell Stinnett-Christy | TrustRadius Reviewer

Likelihood to Renew

OpenText Magellan

OpenText Magellan 3.9
Based on 9 answers
I am no longer working for the company that was using Actuate but I believe they would continue to use it because the stitching costs would be to high. It would require a complete rewrite of the reports and the never version of Actuate (BIRT) even required an almost complete report rewrite
Todd Bellamy | TrustRadius Reviewer

SAP Crystal

SAP Crystal 10.0
Based on 19 answers
I have made my career off Crystal Reports. Business Intelligence is a niche area of Information Technology that combines technical knowledge and an understanding of how a company uses information. Crystal Reports is the most solid, flexible and reliable business intelligence tool I have worked with, allowing me to work on projects in a variety of markets and industries, from the financial to educational, to telecommunications to governmental. Understanding how to use Crystal Reports as part of a Business Intelligence career gives you the tools you need to better connect businesses to their data, deliver quality and productive solutions, and allow you the report developer to build the experience and skills to build a reputable career in the high demand world of Business Intelligence Reporting.
David Deitch | TrustRadius Reviewer

Usability

OpenText Magellan

No score
No answers yet
No answers on this topic

SAP Crystal

SAP Crystal 8.1
Based on 22 answers
Crystal is very robust, but not always easy to use. It create wonderful looking reports, and so deserves a high rating. However, I have to take a couple of points off for the simple fact that I cannot hand it to a user and expect them to be able to do development with it.
Greg Goss | TrustRadius Reviewer

Support Rating

OpenText Magellan

OpenText Magellan 9.1
Based on 1 answer
Always there on the front and backend for us and the client.
Jeffrey Fischer | TrustRadius Reviewer

SAP Crystal

SAP Crystal 3.9
Based on 15 answers
The support community can be difficult to navigate. I've also run into issues with my login. The SAP system has a bizarre mechanism for validating users that requires users to have what is called an S-ID. A basic ID may not give you access to all the features in the portal. The limitation may include not being able to perform a simple task like downloading patches and updates. This isn't a big deal for single user license but for teams it can be a pain.
Nathan Patrick Taylor | TrustRadius Reviewer

Implementation Rating

OpenText Magellan

No score
No answers yet
No answers on this topic

SAP Crystal

SAP Crystal 8.8
Based on 14 answers
Just like any other implementation: When designing the differing reports, get end users' input, make sure to design the reports so that they display the information that the company requires, in the best and clearest way possible.
Test, test, test, revise when needed, and, particularly, do sufficient training so users are comfortable using Crystal Reports!
John Suit | TrustRadius Reviewer

Alternatives Considered

OpenText Magellan

I've used JReports and Actuate is very similar but seems to have a lot more customization features for the end user of BIRT reports.
Amy Broome | TrustRadius Reviewer

SAP Crystal

As I said before I never used a reporting tool before Crystal Reports but I have since used SSRS. Crystal Reports blows SSRS out of the water. The reports look nicer and it was easier, faster, and better to create a report in Crystal Reports. Prior to using Crystal Reports I wrote reports by coding them using RPG on the iSeries. I could never go back to doing that.
Janet Fawcett | TrustRadius Reviewer

Return on Investment

OpenText Magellan

  • Actuate can handle 50 to 60 sub reports inside a report very well.
  • Dynamically creating the datasource, chart, graph, reports are the main advantages. We can do any level of drilling, and can create a performance matrix dashboard efficiently.
Anonymous | TrustRadius Reviewer

SAP Crystal

  • Employee Empowerment - Now that our Crystal Reports are written and published, all of our team members have access to run the same reports across the company. Previously, there was only 1 point person in charge of running reports, which took a lot of time away from other job duties.
  • Increased Employee Efficiency - One of the Crystal Reports my company uses has allowed me to take a task that took 3 days to complete and cut the time down to 4 hours. There was a lot of manual data collection and calculations that were done, which has also led to less errors.
  • Accurate real-time data - Since Crystal Reports are very quick to run, we are able to give real time data to our customers rather than maintaining oudated databases in other systems such as Excel.
Shannon Odland | TrustRadius Reviewer

Screenshots

Pricing Details

OpenText Magellan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenText Magellan Editions & Modules

Additional Pricing Details

SAP Crystal

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

SAP Crystal Editions & Modules

Edition
SAP Crystal Reports 2020 - Full version$4951
SAP Crystal Server 2020 1 NUL$8692
SAP Crystal Server 2020 5 CAL$8,7443
SAP Crystal Reports Viewer 2020$04
SAP Crystal Reports 2020 - Upgrade$2954
  1. per user
  2. per named user
  3. per 5 concurrent users
  4. per user
Additional Pricing Details
* SAP Crystal Reports 2020 Viewer allows you to view static data within a SAP Crystal Reports file. * SAP Crystal Reports 2020 - Full version allows you to create powerful, richly formatted, and dynamic reports from virtually any data source, delivered in dozens of formats, in up to 28 languages. If you already have an older version of Crystal Reports, buy a license for SAP Crystal Reports 2020 - Upgrade at a discounted, upgrade price. * SAP Crystal Server 2020, 1 NUL includes 1 license of: SAP Crystal Reports 2020 - SAP Crystal Server 2020. * As an add-on to SAP Crystal Server 2020 1 NUL, SAP Crystal Server 2020 5 CAL allows you to support a wider, intermittent audience of end users, up to five logged on at the same time.

Rating Summary

Likelihood to Recommend

OpenText Magellan
7.0
SAP Crystal
8.1

Likelihood to Renew

OpenText Magellan
3.9
SAP Crystal
10.0

Usability

OpenText Magellan
SAP Crystal
8.1

Reliability and Availability

OpenText Magellan
SAP Crystal
8.0

Performance

OpenText Magellan
SAP Crystal
8.0

Support Rating

OpenText Magellan
9.1
SAP Crystal
3.9

In-Person Training

OpenText Magellan
SAP Crystal
10.0

Implementation Rating

OpenText Magellan
SAP Crystal
8.8

Scalability

OpenText Magellan
SAP Crystal
7.0

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