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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText UFT One

    Score8 out of 10
    N/AUnified Functional Testing (UFT, formerly known as HP UFT and before that QuickTest Professional or HP QTP) is a functional and performance testing tool acquired by Micro Focus from Hewlett-Packard Enterprise, now from OpenText.N/A

    UserTesting

    Score8.1 out of 10
    N/AUserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.N/A
    Pricing
    OpenText UFT OneUserTesting
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    OpenText UFT OneUserTesting
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    OpenText UFT OneUserTesting
    Considered Both Products
    OpenText
    No answer on this topic
    UserTesting
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    95%
    Would buy again
    128 Answers
    Delivers good value for the price
    No answers on this topic
    92%
    Delivers good value for the price
    94 Answers
    Happy with the feature set
    No answers on this topic
    92%
    Happy with the feature set
    126 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    95%
    Lived up to sales and marketing promises
    82 Answers
    Implementation went as expected
    No answers on this topic
    97%
    Implementation went as expected
    90 Answers
    Best Alternatives
    OpenText UFT OneUserTesting
    Small Businesses
    TestComplete
    Score8 out of 10
    No answers on this topic
    Medium-sized Companies
    ReadyAPI
    Score6.1 out of 10
    Dovetail
    Score8.6 out of 10
    Enterprises
    SoapUI Open Source
    Score8.3 out of 10
    Optimal
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    OpenText UFT OneUserTesting
    Likelihood to Recommend
    8.0
    (12 ratings)
    8.5
    (196 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.4
    (8 ratings)
    Usability
    7.0
    (1 ratings)
    8.6
    (174 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    8.0
    (1 ratings)
    8.3
    (173 ratings)
    Implementation Rating
    -
    (0 ratings)
    4.6
    (4 ratings)
    Configurability
    -
    (0 ratings)
    7.3
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    7.3
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    OpenText UFT OneUserTesting
    Likelihood to Recommend
    OpenText
    UFT is well suited if the price is not an issue, and if the requirement is about testing different technologies. If the application is based on Legacy platforms like Siebel or Mainframe, UFT fares quite well. For low cost web-based projects, there are other cheap and open source tools available. If it is about API testing or Mobile Testing, it is better to use other tools like TOSCA.
    Incentivized
    Read full review
    UserTesting
    UserTesting has been great for moderated customer interviews/usability testing as well as for unmoderated testing of messaging, imagery, prototypes and live experiences. I would say that the scope of what you want needs to be limited, as the participants are only paid so much and tests are supposed to not exceed a certain amount of time. For customer interviews, I think it can be difficult to onboard customers to UserTesting if they have never used it before. If I set up interviews, I don't even have them use the UserTesting scheduling tool, I actually set up all the interviews with the customers myself through the tool (being mindful of time zones!). When we run the meeting, they really don't even know UserTesting is involved. Might be nice for UserTesting to allow the upload/connecting to of a Zoom interview and let it do the transcription/analysis from there.
    Incentivized
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    Pros
    OpenText
    • The simple front end will allow novice users to easily grasp the basics of automation and give them confidence to try things for themselves.
    • UFT can scale up and run across multiple machines from a single controller, such as ALM, enabling hundreds of tests to be executed overnight.
    • There is an active support community out there, both official HPE based and independent users. This means if you do encounter a problem there is always someone out there to help you.
    • The later versions have many add-ins to plug in to other tools within the QA world.
    • Expert users are able to utilise the many native functions and also build their own to get the most out of the tool and impress people as they walk past and see the magic happening on the screen.
    • UFT also has LeanFT bundled with it, allowing automated testing at the api level - if you can convince the developers to let you in there.
    Incentivized
    Read full review
    UserTesting
    • Product Manager who follows up on your UserTesting usage and gives advice/support when you need it.
    • UserTesting University is a great platform to learn how to use UT and general information about research.
    • UserTesting can find participants quickly, so you won't need to wait long before you can start the analysis.
    Incentivized
    Read full review
    Cons
    OpenText
    • Its licensing cost is very high making it a very expensive tool. due to this many organisations are exploring options of license free tools like Selenium for automation. Though learning curve is large in case of Selenium but it is very cost effective & you an get lot of support online for Selenium.
    • Though the scripting time is less since its easy to create automation scripts, the execution time is relatively higher as it takes the lot of CPU & RAM.
    • Though UFT is quite stable but during long execution cycles we do get frequent browser crashing issues.
    • In terms of costing TestComplete is also one option which is not free but comes with modular pricing. You can buy what you need, when you need.
    Incentivized
    Read full review
    UserTesting
    • Sometimes there are restrictions around types of research that can be used for moderated user-testing with our own users.
    • For tests on relatively small areas of a website or app, the AI analysis seems rather overblown, like it's trying too hard to come up with something insightful when the test is actually about something quite small (e.g. structure of a mobile app menu).
    • It's difficult to invite our own users to unmoderated user-testing because they wouldn't know how the UserTesting interface works - this is particularly an issue for mobile research.
    Incentivized
    Read full review
    Likelihood to Renew
    OpenText
    No answers on this topic
    UserTesting
    I'm very happy with my experience of the product and the level of service and learning resources they provide. If the service becomes more expensive than it currently is then we might not be able to justify additional cost - but this is theoretical. I would recommend UserTesting and would ideally renew our contract.
    Incentivized
    Read full review
    Usability
    OpenText
    The ui is clean but there are lots of setting snd options which one must be fully aware so it will aid him/her during scripting
    Incentivized
    Read full review
    UserTesting
    It's very good, I have used other tools in the past and this is by far the most intuitive and user friendly. Testament to this is the ease with which other non researchers who have been onboarded to the tool with our additional seat have found it easy to use
    Incentivized
    Read full review
    Reliability and Availability
    OpenText
    No answers on this topic
    UserTesting
    Never encountered any problems
    Incentivized
    Read full review
    Performance
    OpenText
    No answers on this topic
    UserTesting
    Perfectly fine. Never had any problems.
    Incentivized
    Read full review
    Support Rating
    OpenText
    HPE are quick to reply and it's possible to get through to the actual developers shuold the case warrent it. Their online system allows updates and tracking of all incedents raised.
    Incentivized
    Read full review
    UserTesting
    I have contacted UserTesting's customer service online, by email, or by phone a few times, and each time, I have encountered the same professionalism and expertise. Even in person during a work event, they were there, and it was the same experience.
    Incentivized
    Read full review
    Implementation Rating
    OpenText
    No answers on this topic
    UserTesting
    From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
    Incentivized
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    Alternatives Considered
    OpenText
    1. It works solid for automate SAP and S/4 Hana applications and Fiori too. 2. Teams are well versed about UFT One 3. Able to handle maintained execution results 4. Publish Automation execution results in well manner to the leadership team/stake holders 5. More help content available 6. Able to understand non technical resources about normal view.
    Incentivized
    Read full review
    UserTesting
    The quality of the participants: they usually have good feedback and act like "professional" users. Which is good when we want a few insights in a short amount of time. Also, the interface is good. I miss having more features, like a good transcription tool like we have in Condens
    Incentivized
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    Scalability
    OpenText
    No answers on this topic
    UserTesting
    The package we have limits the number of people who can set up tests. This prevents us from scaling the use of the platform.
    Incentivized
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    Return on Investment
    OpenText
    • Reduces the total workload of keeping the team to test older (regression) functionality. QA testers can concentrate on ad-hoc and exploratory testing, saving time and effort across the entire project.
    • Has built a better infrastructure for the client applications on which we can rely on for stability and providing regression results for any new features being developed.
    • Led the applications a step closer to implementing agile practices and DevOps across the entire organization. Thus, providing a better turnaround time of new features to the customers and less maintenance headaches for the BAU team to address.
    Incentivized
    Read full review
    UserTesting
    • Content is key to the sign up journey and UserTesting helps me improve that.
    • UserTesting has helped me improve the Cashier on our site, making it easier for users to deposit money.
    • UserTesting is helping me iterate all our content decisions, helping us improve the UX across all platforms.
    Incentivized
    Read full review
    ScreenShots

    UserTesting Screenshots

    Screenshot of UserTesting's several solutions for gathering rich customer experience narratives.Screenshot of Interactive Path Flows
Built on recent research in data mining, the Interactive Path Flow aggregates interaction data across multiple participant sessions to visualize the customer journey, surface unexpected behaviors, and locate key moments in the customer journey.Screenshot of Keyword Mapping
Similar keywords are automatically grouped based on overall sentiment (positive, negative, or neutral) to identify themes. Highlight reels associated with each keyword are grouped together, to discover the why behind each sentiment.Screenshot of Video capture and live streaming
Digital and real-world customer experiences are recorded on desktop and mobile devices or live streamed for in-platform viewing.Screenshot of Audience targeting
Audiences are specified by screening contributors from UserTesting’s global network of contributors or connecting to any preferred network.