Perfect platform to get quick customer feedback!
June 25, 2024
Perfect platform to get quick customer feedback!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserTesting
We use UserTesting mainly to conduct unmoderated usability tests. Since we practice agile, we must frequently launch tests every week or every other week to receive user feedback and gain insights so the design team can work on them. What's good about UserTesting is that it doesn't take long until participants complete the test (unless you are screening for niche users), so you can launch the test, go for a walk, and then come back to analyze the data.
Pros
- Product Manager who follows up on your UserTesting usage and gives advice/support when you need it.
- UserTesting University is a great platform to learn how to use UT and general information about research.
- UserTesting can find participants quickly, so you won't need to wait long before you can start the analysis.
Cons
- Sometimes when you want to go back to the previous page, it feels really slow.
- (Not sure if it's UserTesting fault) Sometimes, users can't open the URL for some technical reason (It's just a normal www. website).
- Increase conversion rates.
- Cost savings.
- Improve User Experience.
Like I mentioned, I have benefited for being able to quickly collection customer feedback (mainly digital), this has greaty benefited our company because of our agile style, as we need quick feedback very frequently in order to improve our product.
Do you think UserTesting delivers good value for the price?
Yes
Are you happy with UserTesting's feature set?
No
Did UserTesting live up to sales and marketing promises?
Yes
Did implementation of UserTesting go as expected?
Yes
Would you buy UserTesting again?
Yes
Comments
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