UserTesting

UserTesting

UserTesting

318 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
UserTesting	Score 8.0 out of 10	N/A	UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.	N/A

Pricing

UserTesting

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
UserTesting
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	UserTesting
Considered Both Products	UserTesting Verified User Professional Chose UserTesting We evaluated a range of research tools within the UX team, including UserZoom, Lookback, Maze, Optimal Workshop, and UserTesting, and, in the end, concluded that UserTesting had the most comprehensive offer in the market. The only issue we found was that UserTesting appeared … Incentivized Helpful? Ilgvars Jansons UX Coordinator (research & design operations) Chose UserTesting As we have a bigger UX team, it helps us make user research a team sport. It helps us scale and speed up learning without creating bottlenecks which might happen if we were to use smaller tools and platforms. Incentivized Helpful? Verified User Contributor Chose UserTesting More participants in the area we are focusing on Incentivized Helpful? Verified User Program Manager Chose UserTesting Because Maze has more limited feature set and basic analytics. Incentivized Helpful? Verified User Employee Chose UserTesting UserTesting is probably the most polished with the largest tester pool, fastest turnaround, and great tools for both moderated and unmoderated tests. Userlytics is a solid alternative, especially for the budget-conscious. It supports usability testing on lots of devices, and … Incentivized Helpful? Verified User Employee Chose UserTesting UserTesting allows for a quicker recruiting process for our studies. Additionally, UserTesting has more unmoderated research features and capabilities. I think that their payment model is also easier than UserInterviews. We typically user UserTesting for reaching our hard to … Incentivized Helpful? Verified User Employee Chose UserTesting The business chose the platform, but I am not too sure. Incentivized Helpful? Caitlin Hindle User Researcher Chose UserTesting We use both UserTesting and Userlytics in conjunction with each other. Userlytics we find to be stronger with 1-2-1 moderated study set up due to it being really simple and intuitive for both the researcher and the participant to use. Userlytics also utilises AI analysis of … Incentivized Helpful? Verified User Director Chose UserTesting UserTesting has the best unmoderated interview set up and it's easy for participants to use as well. Incentivized Helpful? Charlotte Moore UX Researcher Chose UserTesting UserTesting is very much a usability testing tool. dscout has much more robust functionality and feels like a more complete user research tool, and I prefer the quality of the panel. However, the UserTesting panel is much larger, and works well when you have lower barriers to … Incentivized Helpful? Amy Highland Brand and UX+UI Designer Chose UserTesting UserTesting is far more advanced than UserBob. It allows a lot more flexibility in the type of testing we run and specifically how we gather respondents to this. Most tests are unmoderated, similar to Maze, which I would suggest is the most comparable in platform. I find … Incentivized Helpful? Adam Brett Head of E-commerce Chose UserTesting Content square is great for seeing customer insights, but UserTesting cuts straight to the point Incentivized Helpful? Verified User C-Level Executive Chose UserTesting UserTesting is not a one-size-fits-all approach, but it excels in certain areas. Its user-friendly UI and speedy test launch make it excellent for companies that require immediate user feedback. Budget-conscious firms may find UserTesting's cost-effectiveness appealing, … Incentivized Helpful? Verified User Contributor Chose UserTesting Userlytics was evaluated before but coverage of services was less as compare to UserTesting. Incentivized Helpful? Verified User Employee Chose UserTesting They all have different needs but we used the others to try and do what we wanted before we switched to UserTesting. we wanted to utilize as much of our audience as possible before but we noticed that people who had familiarity with our products would breeze through the testing. Incentivized Helpful? Verified User Professional Chose UserTesting I used Lookback at a previous organization. Overall, UT is more usable for participants, and the built-in participant pool is a standout feature. Incentivized Helpful? Verified User Employee Chose UserTesting UserTesting is better than Hotjar interviews; its tools for creating unmoderated tests and analyzing feedback are superior. Incentivized Helpful? Verified User Analyst Chose UserTesting UserTesting is easier to use, and the site's design is user-friendly. There are no glitches, and the site works without crashes or slow loading. Incentivized Helpful? Verified User Consultant Chose UserTesting I prefer Maze as it is much more intuitive. Incentivized Helpful? Verified User Manager Chose UserTesting This is the only comparable platform I've used. Incentivized Helpful? Shaina Carvalho Design Lead Chose UserTesting The large audience pool, unlimited testing and intuitive platform Incentivized Helpful? Juan Oliveira Senior UX Researcher Chose UserTesting The quality of the participants: they usually have good feedback and act like "professional" users. Which is good when we want a few insights in a short amount of time. Also, the interface is good. I miss having more features, like a good transcription tool like we have in Conden… Incentivized Helpful? Verified User Director Chose UserTesting In terms of overall cost and value, UserTesting stacks up well. While the platform's overall usability could be improved, and it lacks certain features that other platforms offer, we could not find a better platform for quick, reliable insights in a recent comparison. Incentivized Helpful? Verified User Contributor Chose UserTesting I've used dscout, and although I prefer UserTesting.com, I will say that dscout really excels at the diary study format. It would be great if UserTesting had a tool/tools that facilitated diary studies better. Incentivized Helpful?

Best Alternatives
	UserTesting
Small Businesses	Smartlook Score 8.5 out of 10
Medium-sized Companies	Optimal Score 9.1 out of 10
Enterprises	Optimal Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	UserTesting
Likelihood to Recommend	7.9 (189 ratings)
Likelihood to Renew	6.7 (8 ratings)
Usability	8.0 (167 ratings)
Availability	9.1 (1 ratings)
Performance	9.1 (1 ratings)
Support Rating	7.2 (166 ratings)
Implementation Rating	4.6 (4 ratings)
Configurability	7.3 (1 ratings)
Product Scalability	7.3 (1 ratings)
Vendor post-sale	9.1 (1 ratings)
Vendor pre-sale	9.1 (1 ratings)

User Testimonials
	UserTesting
Likelihood to Recommend	UserTesting UserTesting is at its best when conducting a range of unmoderated user research tasks with UT's own user panel. UserTesting is less useful when conducting research with our own users, as the UT interface isn't readily understood by them for unmoderated tests, and the types of tests available in moderated research are rather limited. Incentivized Verified User Anonymous Read full review
Pros	UserTesting Product Manager who follows up on your UserTesting usage and gives advice/support when you need it. UserTesting University is a great platform to learn how to use UT and general information about research. UserTesting can find participants quickly, so you won't need to wait long before you can start the analysis. Incentivized Julian Tang UX Researcher Read full review
Cons	UserTesting Quality of participants- its clear some fake their IP addresses and are not in the country you have screened for The AI analytics are not the most functional from what I have seen, stick to what you're good at? I find the scheduling for live sessions clunky to use, the calendar interface is very glitchy Incentivized Verified User Anonymous Read full review
Likelihood to Renew	UserTesting I'm very happy with my experience of the product and the level of service and learning resources they provide. If the service becomes more expensive than it currently is then we might not be able to justify additional cost - but this is theoretical. I would recommend UserTesting and would ideally renew our contract. Incentivized Alex Jones Head of Market & UX Research Read full review
Usability	UserTesting It can be difficult to organize our tests and go back and find information. I think the AI tools are helping and will help with this, but for now it is time consuming to sort through all of the tests and information and then synthesize it and share it with others. It just takes a lot of time. Incentivized Verified User Anonymous Read full review
Reliability and Availability	UserTesting Never encountered any problems Incentivized Alex Jones Head of Market & UX Research Read full review
Performance	UserTesting Perfectly fine. Never had any problems. Incentivized Alex Jones Head of Market & UX Research Read full review
Support Rating	UserTesting I have contacted UserTesting's customer service online, by email, or by phone a few times, and each time, I have encountered the same professionalism and expertise. Even in person during a work event, they were there, and it was the same experience. Incentivized Jean Lavergne Sr UX Designer Read full review
Implementation Rating	UserTesting From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away. Incentivized Verified User Anonymous Read full review
Alternatives Considered	UserTesting The quality of the participants: they usually have good feedback and act like "professional" users. Which is good when we want a few insights in a short amount of time. Also, the interface is good. I miss having more features, like a good transcription tool like we have in Condens Incentivized Juan Oliveira Senior UX Researcher Read full review
Scalability	UserTesting The package we have limits the number of people who can set up tests. This prevents us from scaling the use of the platform. Incentivized Alex Jones Head of Market & UX Research Read full review
Return on Investment	UserTesting Content is key to the sign up journey and UserTesting helps me improve that. UserTesting has helped me improve the Cashier on our site, making it easier for users to deposit money. UserTesting is helping me iterate all our content decisions, helping us improve the UX across all platforms. Incentivized Verified User Anonymous Read full review
ScreenShots	UserTesting Screenshots