Better than I expected! (& much better than UserZoom)
August 03, 2021

Better than I expected! (& much better than UserZoom)

Alex Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UserTesting

UserTesting is mainly used by our UX team (designers, writers, researchers) to inform the development of our Hi-Fi designs and content. It allows us to see whether users understand and like the designs before releasing updates to our app and onboarding journey. Members of the marketing team also use it in order to test different campaign designs and messaging.
  • Very fast responses from users
  • Very detailed qualitative feedback
  • Easy to use and set-up
  • The export to Excel function could be improved. It works, but I often have to manipulate it when analysing.
  • Faster responses have enabled us to work faster as a team
The interactions I've had with various members of the team have been really helpful - from trial to set-up of the platform to the learning and best practice resources also included.
Really easy to use, and much better than some competitors we previously used.
We are able to keep in touch with customers, ensure we keep speaking their language, and are able to identify which of the elements of our roadmap are truly priorities for our target customer.
Previously used UserZoom. They did the job to a certain extent but after not being completely satisfied and shopping around we re-trialed UserTesting and [were] pleasantly surprised. Much better than when we had previously trialed UserTesting 12 months previously. Much nicer user interface, more flexibility in terms of functionality and features, and much quicker response times for tests being completed.

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

Really good for getting super-fast feedback to help sense-check that your designs are heading in the right direction. As a default you are able to record the user's face (as well as their screen) which makes for really engaging video recordings to analyse. Verbal feedback is automatically transcribed and there is an automated sentiment feature which helps identify problems to rectify really quickly.