User testing a great research tool in constant evolution.
June 05, 2025
User testing a great research tool in constant evolution.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserTesting
We use UserTesting to validate our assumptions on a product design. To make better decisions to improve the user experience and enhance our product usability, and to create more user-friendly designs. This process helps us reduce the risk of proposing the wrong product design and increase customer satisfaction by aligning the product more closely with what the user wants and expects.
Pros
- Easiness of the Recruitment process.
- Easiness of building Questionnaire and Survey.
- Great number of features that helps gathering insights.
Cons
- I wish there were a better way to export the insights, rather than exporting the data in Excel.
- An example would be to have a list of pre-made reports to choose from.
- We can build tests and gather the insights from those tests to validate our products at a breakneck pace.
- By quickly validating our assumptions, we can adjust or refine our designs to ensure the final results are more user-focused.
- Recently, by testing and comparing two different flows for a form, we were able to create the right solution that gave us better leads compared to the former form. This results in better leads, better data about the user, and better support at the end for this user.
The benefits of this feedback are important for quickly identifying what is good or bad about our Design product. What can we improve, and what cannot? It makes it easy to make the right move or to take the right decisions in a very short time.
Do you think UserTesting delivers good value for the price?
Yes
Are you happy with UserTesting's feature set?
Yes
Did UserTesting live up to sales and marketing promises?
Yes
Did implementation of UserTesting go as expected?
I wasn't involved with the implementation phase
Would you buy UserTesting again?
Yes
Comments
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