Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenText WEM
Score 9.0 out of 10
N/A
OpenText's Web Experience Management is part of the Customer Experience suite and is based on the Vignette product that OpenText acquired in 2009.N/A
Salesforce Experience Cloud
Score 8.2 out of 10
N/A
Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and…N/A
Write Manage
Score 0.0 out of 10
N/A
N/A
$10
per month
Pricing
OpenText WEMSalesforce Experience CloudWrite Manage
Editions & Modules
No answers on this topic
No answers on this topic
Basic
$10
per month
Offerings
Pricing Offerings
OpenText WEMSalesforce Experience CloudWrite Manage
Free Trial
NoNoYes
Free/Freemium Version
NoNoNo
Premium Consulting/Integration Services
NoNoNo
Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
OpenText WEMSalesforce Experience CloudWrite Manage
Features
OpenText WEMSalesforce Experience CloudWrite Manage
Security
Comparison of Security features of Product A and Product B
OpenText WEM
8.5
2 Ratings
4% above category average
Salesforce Experience Cloud
-
Ratings
Write Manage
-
Ratings
Role-based user permissions8.52 Ratings00 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
OpenText WEM
8.2
2 Ratings
6% above category average
Salesforce Experience Cloud
-
Ratings
Write Manage
-
Ratings
API8.52 Ratings00 Ratings00 Ratings
Internationalization / multi-language8.01 Ratings00 Ratings00 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
OpenText WEM
7.9
2 Ratings
1% above category average
Salesforce Experience Cloud
-
Ratings
Write Manage
-
Ratings
WYSIWYG editor7.42 Ratings00 Ratings00 Ratings
Code quality / cleanliness8.02 Ratings00 Ratings00 Ratings
Admin section8.02 Ratings00 Ratings00 Ratings
Page templates7.52 Ratings00 Ratings00 Ratings
Library of website themes8.52 Ratings00 Ratings00 Ratings
Mobile optimization / responsive design7.52 Ratings00 Ratings00 Ratings
Publishing workflow8.02 Ratings00 Ratings00 Ratings
Form generator8.52 Ratings00 Ratings00 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
OpenText WEM
8.6
2 Ratings
15% above category average
Salesforce Experience Cloud
-
Ratings
Write Manage
-
Ratings
Content taxonomy8.52 Ratings00 Ratings00 Ratings
SEO support7.42 Ratings00 Ratings00 Ratings
Bulk management9.02 Ratings00 Ratings00 Ratings
Availability / breadth of extensions9.02 Ratings00 Ratings00 Ratings
Community / comment management9.02 Ratings00 Ratings00 Ratings
Best Alternatives
OpenText WEMSalesforce Experience CloudWrite Manage
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ManageWP
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Score 10.0 out of 10
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Score 9.7 out of 10
ManageWP
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Score 10.0 out of 10
Medium-sized Companies
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
MediaValet
MediaValet
Score 9.0 out of 10
RWS Tridion Sites
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Score 9.0 out of 10
Enterprises
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
MediaValet
MediaValet
Score 9.0 out of 10
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User Ratings
OpenText WEMSalesforce Experience CloudWrite Manage
Likelihood to Recommend
9.0
(2 ratings)
8.8
(71 ratings)
-
(0 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
8.1
(15 ratings)
-
(0 ratings)
Performance
-
(0 ratings)
9.1
(5 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
8.0
(18 ratings)
-
(0 ratings)
Ease of integration
-
(0 ratings)
9.4
(4 ratings)
-
(0 ratings)
User Testimonials
OpenText WEMSalesforce Experience CloudWrite Manage
Likelihood to Recommend
OpenText
Areas where OpenText WEM is well suited 1. Improved digital/web presence of the organization's leaders globally. 2. Established the leaders as go-to experts for thought leadership and domain knowledge among C-level executives of related industries. 3. Amplified the client’s marketing and branding efforts. 4. Customer engagement reflected by interaction count on social media—likes,comments and conversations.
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Salesforce
For well-suited, this product is great for your external clientele groups that you would not necessarily want to have a high user fee rate for. So basically general public or a group that will be authorized to come in and just do a few things here and there, but you don't necessarily want them access to all of your systems and your data points for groups that it would not be a great use for. I'd say probably your high level internal staff, they're going to be using a lot of the backend functionality automations, evaluating data, managing data, and doing custom inputs. That's just not what's intended for.
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Write Manage
No answers on this topic
Pros
OpenText
  • Easier management of websites.
  • Integrates well with Portal to deliver news, working like a blog.
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Salesforce
  • Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
  • Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
  • Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.
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Write Manage
No answers on this topic
Cons
OpenText
  • It's unable to connect user accounts so that accounts are set and utilize a single sign-in.
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Salesforce
  • Unlike other CMS platforms like Wordpress and Adobe Experience Manager, Salesforce does not provide a fully featured editor with a drag-and-drop design tool.
  • Our content creators and marketing team often struggle with permissions and how to distribute content across different experience cloud sites.
  • Also, there is no side-to-side comparison view for content editors to update the content easily.
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Write Manage
No answers on this topic
Likelihood to Renew
OpenText
No answers on this topic
Salesforce
Renewal exercise is already underway. Platform is to ubiquitous to not leverage, especially at a Fortune 50 firm
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Write Manage
No answers on this topic
Usability
OpenText
No answers on this topic
Salesforce
Strengths: - Intuitive for Salesforce Users – If you’re already working within the Salesforce ecosystem, the Salesforce CMS is easy to navigate, with a clean UI, drag-and-drop content management, and reusable assets for quick updates. - Seamless Integration – Since it connects natively with Experience Cloud, Marketing Cloud, and CRM, it allows for efficient multi-channel content distribution without needing extra third-party tools. - AI-Powered Personalization – The ability to deliver dynamic content based on user profiles and engagement data is a huge plus, making content delivery more relevant and impactful. Challenges: - Learning Curve for New Users – If you're not already familiar with Salesforce, the interface can feel overwhelming, requiring training to fully leverage all features. - Limited Customization & Workflow Automation – While it works well for structured content, advanced approval workflows and deep editorial customization are limited compared to enterprise CMS platforms like Adobe Experience Manager. - Media & Design Limitations – Salesforce CMS is not as robust for managing rich media-heavy content, which can be frustrating for teams needing more flexibility in multimedia presentation.
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Write Manage
No answers on this topic
Performance
OpenText
No answers on this topic
Salesforce
Again, since we provide and recommend solutions, I can't speak to every client's individual experience, but can offer general reflections as to keep their collaborations private, that they are satisfied with the experience. We hear a lot about how this system helps to encourage collaborations between their own business partners, customers, and internal members, and enables quality integrations with other products that help drive revenue.
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Write Manage
No answers on this topic
Support Rating
OpenText
No answers on this topic
Salesforce
Although support from Salesforce itself can be quite unresponsive sometimes, the community hub is incredibly helpful. The large user base of Salesforce products contribute to troubleshooting and the forums are a powerful tool for finding solutions and possible bugs and response times can be quite fast compared to your regular support channels.
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Write Manage
No answers on this topic
Alternatives Considered
OpenText
We have choosen OpenText WEM against other vendors because : 1. Helped client reinforce brand image
through unique design language and templatization of collaterals, consistent
messaging, and regular competitor benchmarking. 2. Enables lead generation through
high-quality gated collateral, product videos, etc. 3. Senior management and sales lead meet
client regularly for project review meetings and feedback on engagement
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Salesforce
Salesforce Experience Cloud was selected due to its tight integration with our existing Salesforce CRM platform. Customization of the portal was much, much simpler compared to Sharepoint - especially with role-based security parameters that are ultimately inherited based on attributes within the Salesforce CRM platform. Salesforce Experience Cloud was a natural fit for this customer-facing purpose.
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Write Manage
No answers on this topic
Return on Investment
OpenText
  • Improved online engagement.
  • Speeds up our digital transformation my the day.
  • Modernizing our web content management system.
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Salesforce
  • Time savings for our customer success team - no need to continually follow up on tickets as customers have access to see status themselves
  • In the future, it will also allow us to create more impactful knowledge articles that will increase self-service over ticket creation
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Write Manage
No answers on this topic
ScreenShots