Oracle Cloud Infrastructure (OCI) is Oracles's infrastructure-as-a-service (IaaS) platform which combines the utility of public cloud with the granular control, security, and predictability of on-premises infrastructure.
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Agentforce Sales
Score 8.7 out of 10
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Salesforce' Agentforce Sales (formerly Salesforce Sales Cloud) is the company's flagship CRM platform. The AI CRM for Sales features data built right in.
As per our usage Oracle Cloud Infrastructure for almost 6 years hosting 500 + customers I can say its well suited application for any small scale to larger scale application as it can handle that capacity and provide more reliable cloud service only if you need any messaging service like pub/sub or sqs better to consider other services.
Obviously, for any business, there are two main areas to focus on — the sales path and the service path. Sales Cloud wouldn’t be suited for a company that’s primarily into support services. For those kinds of companies, Salesforce has a different product — Service Cloud. So, for anyone in the support or service space, Sales Cloud isn’t the right fit.
Oracle Cloud Infrastructure has a generous free tier, moreso than other hyperscalers, with an always-free tier that guarantees certain products are always free
Oracle Cloud Infrastructure allows you to size VMs with differing combinations of CPU and RAM, which is contrary to other hyperscalers that have specific pre-defined combinations only
The customizations - We have an organization that operates differently from most companies, so we’ve had to implement quite a few customizations — and Salesforce allows us to do that quite quickly. Most of the time, delays come from dependencies on other internal parties rather than the system itself.
From my perspective as a consultant, one of the biggest advantages is that everything is in Salesforce — all the details, all in one place. The ability to customize it easily is a big plus; there’s really a lot you can do with it.
Navigating the UI takes lots of getting used to. It reminds me of older GCP (just to get used to where everything is).
Permission for different things always seemed to be more difficult than it really needed to be. Once you got them set up you were good but updating anything or creating new permissions for just about anything took longer than I thought it should.
Based on how the buttons were laid out, it was pretty easy to delete all of your DNS records, and backing them up was not as intuitive as I'd like with the UI, but it was easy to do using a script.
We still need to include the production part. We started using Salesforce to sell the seeds — our inventory is in SAP — and from there we handle sales and track the process of planting, harvesting, selling, and then collecting payments. But we don’t yet manage the earlier production processes, like production planning. We handle allocation, but not full production planning, and that’s an area where we still have room for improvement.
Reliability: Very dependable and stable OCI services have been for the business operations.Performance: The speed and efficiency of OCI in meeting their computing and storage needs.Scalability: The ease and effectiveness of scaling resources up or down to accommodate changing demands.Security: The robustness and effectiveness of OCI's security features in protecting their data and applications.
There are days when I wish we hadn't switched, but I know that if we put in the time, we will get to where we want to be with the software and that it has many more capabilities than anything else we looked at. However, the amount of time and onboarding we need to do is also far greater than we realized/were told when we originally bought the product. They told us we should hire onboarding support, but at the end, after we had already reached our budget maximum for this, so it's been slower than we had hoped.
The services & products in Oracle Cloud Infrastructure needs more improvement to beat other Cloud service providers. The price is good & Security processes are good. We are requiring to put more effort in supporting this Oracle Cloud Infrastructure than other Cloud service providers. Probably better ways are there but is not super easy to find or not super available
Because I think it could be easier. We have different standards today since we’re used to interacting with consumer apps like Starbucks, where all you do is scan your card. Then, when you use Sales Cloud, there are still a lot of manual inputs. So my mission with AI is really about figuring out how to make that easier.
Yeah sometimes we had to face unplanned outages due to underlying infrastructure issues, so not every time,e but once in a while we face issues with availability. But the good thing is we have redundancy with DR setup and multi region so we can manage.
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
From the start, I was surprised by response times and image quality accessing windows VMs with RDP. GCP, Azure and -many offerings in AWS- don't perform this speed. Also, that's evident in the quality of Infrastructure Management Team, because I just received one warning regarding a region failure, what confirms that's a mature platform.
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day." Points per Salesforce - 1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs. 2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers. 3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. 4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed. 5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale. 6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com. 7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements. 8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training. 9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Overall it is amazing, there is always room for improvement. We have weekly updates that tend to slow the program used more and more. We had to change some reports within Oracle because the others wouldn’t load. This is tied to our payroll and the delays are causing many time constraint issues and panic. We have to create a new report when one breaks. Otherwise awesome!
The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.
I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.
We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
We used Microsoft Azure and Docker earlier and faced some difficulties like Microsoft Azure and Docker. Occasionally, the generation of large images can delay deployment. It is also necessary for me to admit that Microsoft Azure and Docker have a somewhat steep learning curve. Proper paperwork needs to be there. Docker has issues with performance on a number of platforms. On the other hand, OCI is easy to deploy and easy to understand.
So I've evaluated, implemented Microsoft Dynamics in the past. I've used Oracle CRM solutions. I've used Daylight, which is a very niche CRM system the last couple of years. And I've evaluated a variety from Legacy Microsoft Ones to Zoho and Sugar when making implementation decisions at other companies. But usually I've gone with Salesforce. I'd say it's better than most. The only one that I generally prefer, and last time I chose an implementation from scratch, I did Microsoft Dynamics. And the reason is for small mid-size organization, Microsoft Dynamics, if you already have Microsoft Office products, it's much better integrated to all of the Excel, Word, OneNote, Outlook email than what you get from Salesforce. And so that's the only one that if someone's a Microsoft organization and small sized company, it'll save a lot of integration things, a lot of security, a lot of login and access and IT management by just sticking within the Microsoft ecosystem. But outside of that, if you don't use Microsoft or if you're a large organization or have other needs that you want, Salesforce I'd say is better than all of the other CRM offerings out there. It's the easiest to use and the most robust and the most vendors and products for the ecosystem.
was not part of initial purchase team. Anyways, i think unit pricing and billing frequency is good compared to other Cloud service providers, when it comes to Cloud Capital expenditure & Operational expenditure. Would be more interested in exploring more options where customers can get more cost relaxations on trying out new cloud services in Oracle Cloud Infrastructure for example a new App or a feature
Salesforce is the most widely used CRM system. Professionalism tends to increase when things go wrong for market leaders. Salesforce considers us as users because they own the market. Having all of our data in one place and all of our teams working within Salesforce. Anyone who uses Salesforce is impacted by it, even if they don't.
We have hosted around 500 + customers on this cloud so till day not faced any major issues, so we can use it for any kind of products and it can hold the load and easily scale based on need.
It's very scalable as it has a ton of features (but you do need an admin who understands how to leverage these features). Because of the various features, we've also needed to host onboarding sessions with our users so that they can familiarize themselves with the platform, which isn't always super user-friendly or intuitive.
Services & Infra wise is ok to use & host applications & services. Security wise also good for a Cloud service provider. It is a interesting area to explore & using it for day to day needs can be further improvised in future probably. Modern day Services like AI and Machine learning could be improved
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
It allows me to keep a close eye on all of my performance metrics through the Dashboard Reporting, ie what my sales pipeline looks like, how much it's changed in the last 60 days, new opportunities created in the last 7 days, # of emails sent for the week, etc. The ease of the design and output make it really easy to check my progress throughout the day to find where I have holes and am falling short on my personal and work goals. It's resulted in greater transparency with my Mgmt Team and shorter 1-on-1 mtgs with my boss as he can see exactly where I am at all times (to be fair, I'm a senior sales rep, so he pretty much lets me do my job completely unfettered), but it does prove that I am continually producing which recently resulted in a raise I didn't even ask for.
The SF repository is so detailed that I don't have to spend tons of time finding frequently used websites attached to a client or see what all interactions with the company look like. Even though I don't use SF for my bulk emails and email sequences, SF provides me with an email to use in the bcc of these emails which links everything back to SF. I find that extremely helpful. This really impacts my efficiency and I can honestly say that once I started using all the functionality of data management, it saved me about 20% of my time/week that I could then allocate towards other revenue-generating tasks like prospecting and account management. The more time I have for those, the better. My year-over-year on accounts 1 year and older just grew by 17% this last year.
