What users are saying about
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133 Ratings

Oracle CRM

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133 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

Oracle CRM

Oracle CRM is incredibly well suited to handle the customer service needs of a growing business. It is capable of scaling with your company. We can monitor every step of the ordering process and provide quick and accurate information to our customers if they request it. We can easily handle returns and replacements as well.
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Feature Rating Comparison

Sales Force Automation

Oracle CRM
9.0
Customer data management / contact management
Oracle CRM
8.9
Workflow management
Oracle CRM
8.6
Territory management
Oracle CRM
8.5
Opportunity management
Oracle CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM
8.9
Contract management
Oracle CRM
9.0
Quote & order management
Oracle CRM
9.2
Interaction tracking
Oracle CRM
9.0
Channel / partner relationship management
Oracle CRM
9.3

Customer Service & Support

Oracle CRM
8.5
Case management
Oracle CRM
8.5
Call center management
Oracle CRM
8.4
Help desk management
Oracle CRM
8.6

Marketing Automation

Oracle CRM
9.1
Lead management
Oracle CRM
9.3
Email marketing
Oracle CRM
8.9

CRM Project Management

Oracle CRM
8.8
Task management
Oracle CRM
9.1
Billing and invoicing management
Oracle CRM
8.8
Reporting
Oracle CRM
8.7

CRM Reporting & Analytics

Oracle CRM
8.7
Forecasting
Oracle CRM
8.5
Pipeline visualization
Oracle CRM
8.7
Customizable reports
Oracle CRM
8.8

Customization

Oracle CRM
8.3
Custom fields
Oracle CRM
8.4
Custom objects
Oracle CRM
8.5
Scripting environment
Oracle CRM
8.1
API for custom integration
Oracle CRM
8.3

Security

Oracle CRM
8.9
Single sign-on capability
Oracle CRM
8.9
Role-based user permissions
Oracle CRM
8.8

Social CRM

Oracle CRM
8.6
Social data
Oracle CRM
8.6
Social engagement
Oracle CRM
8.6

Integrations with 3rd-party Software

Oracle CRM
9.0
Marketing automation
Oracle CRM
9.1
Compensation management
Oracle CRM
8.9

Platform

Oracle CRM
8.7
Mobile access
Oracle CRM
8.7

Pros

Oracle CRM

  • Oracle 11.5.10 CRM provides good cross-modular visibility. Oracle forms allow users to access entitlements, installed base configuration, contact information, and knowledge bases logically from functional forms.
  • Oracle 11.5.10 CRM facilitates great installed base transaction tracking. The detailed level in which configuration alteration and equipment movement is accompanied from cradle to grave is exceptional.
  • Oracle 11.5.10 CRM controls and simplifies data tracking during service request creation and throughout the servicing process.
R. Daniel Knapp profile photo

Cons

Oracle CRM

  • The Oracle 11.5.10 CRM forms are not easily or intuitively customizable to facilitate speed or ease of use. Custom forms are not supported by Oracle support, but call center functions require throughput velocity that the standard forms do not provide. The forms are also inflexible when it comes to selection-driven information or in-procedure guidelines. Data selections in one field should allow the limitation of data selection in other fields and should permit additional information to be made available for the users of the forms.
  • The CRM administrator setups such as groups and territories as well as the dispatch center functionality are painfully slow and cumbersome to use. Not all reasonable filters are made available to ensure that the technician with the right skills is assigned to tasks. More flexibility in this area would improve Oracle 11.5.10 usability tenfold.
  • Overall, the main issue when it comes to sales or service CRMs is always a question of flexibility. "When this customer calls, collect x data." "When a service request is created for that site, include information y for the technician." "Remember to ask the caller for z measurement when they open a service request for the other product type." More intuitive and elastic tools for the ebbs and flows of real service situations would certainly put a feather in Oracle's cap.
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Usability

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
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Reliability and Availability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
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Performance

Oracle CRM

Oracle CRM 8.1
Based on 2 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
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Support

Oracle CRM

Oracle CRM 7.6
Based on 2 answers
I give this rating based only on the fact where I believe the support team could improve a little. I believe the area they could improve is timeliness of a resolution. It seems to take a long time to get a final resolution. There is some back and forth typically when I believe a lot of times all of the information is there to provide a response. I have found that if you call them you will get a response a lot faster than if you submit an SR on the Oracle site but most of our team will complete the SR online so that is my only complaint. The support is excellent in every other area. The speed at which we receive a solution online is only thing I would improve.
No photo available

Online Training

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
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Implementation

Oracle CRM

Oracle CRM 7.7
Based on 2 answers
When we implement Oracle and Taleo to different clients it typically goes pretty smoothly. When we do system upgrades we usually test the main issues the clients are having just to make sure there are not outstanding issues or errors. I don't have any examples where implementation went poorly. It typically goes well and clients are pleased with the final result. The only complaint would be the time it takes to implement
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Alternatives Considered

Oracle CRM

I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.
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Scalability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
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Return on Investment

Oracle CRM

  • Enables us remain competitive in our industry
  • Helps us build and maintain a loyal customer base
  • Helps us tap in new clients and conquer new markets
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Pricing Details

Oracle CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

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