What users are saying about
138 Ratings
138 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

Oracle CRM

Oracle CRM is incredibly well suited to handle the customer service needs of a growing business. It is capable of scaling with your company. We can monitor every step of the ordering process and provide quick and accurate information to our customers if they request it. We can easily handle returns and replacements as well.
No photo available

Feature Rating Comparison

Sales Force Automation

Oracle CRM
8.6
Customer data management / contact management
Oracle CRM
8.9
Workflow management
Oracle CRM
8.4
Territory management
Oracle CRM
8.4
Opportunity management
Oracle CRM
8.8
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM
8.3
Contract management
Oracle CRM
8.6
Quote & order management
Oracle CRM
8.4
Interaction tracking
Oracle CRM
8.8
Channel / partner relationship management
Oracle CRM
9.0

Customer Service & Support

Oracle CRM
8.4
Case management
Oracle CRM
8.4
Call center management
Oracle CRM
8.3
Help desk management
Oracle CRM
8.5

Marketing Automation

Oracle CRM
9.0
Lead management
Oracle CRM
8.9
Email marketing
Oracle CRM
9.0

CRM Project Management

Oracle CRM
8.4
Task management
Oracle CRM
8.1
Billing and invoicing management
Oracle CRM
8.7
Reporting
Oracle CRM
8.2

CRM Reporting & Analytics

Oracle CRM
8.4
Forecasting
Oracle CRM
8.4
Pipeline visualization
Oracle CRM
8.3
Customizable reports
Oracle CRM
8.3

Customization

Oracle CRM
8.4
Custom fields
Oracle CRM
8.6
Custom objects
Oracle CRM
8.7
Scripting environment
Oracle CRM
8.4
API for custom integration
Oracle CRM
7.9

Security

Oracle CRM
9.0
Single sign-on capability
Oracle CRM
9.0
Role-based user permissions
Oracle CRM
9.0

Social CRM

Oracle CRM
8.6
Social data
Oracle CRM
8.6
Social engagement
Oracle CRM
8.6

Integrations with 3rd-party Software

Oracle CRM
8.5
Marketing automation
Oracle CRM
8.1
Compensation management
Oracle CRM
8.9

Platform

Oracle CRM
8.1
Mobile access
Oracle CRM
8.1

Pros

Oracle CRM

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Joseph R. Sweeney profile photo

Cons

Oracle CRM

  • The Oracle 11.5.10 CRM forms are not easily or intuitively customizable to facilitate speed or ease of use. Custom forms are not supported by Oracle support, but call center functions require throughput velocity that the standard forms do not provide. The forms are also inflexible when it comes to selection-driven information or in-procedure guidelines. Data selections in one field should allow the limitation of data selection in other fields and should permit additional information to be made available for the users of the forms.
  • The CRM administrator setups such as groups and territories as well as the dispatch center functionality are painfully slow and cumbersome to use. Not all reasonable filters are made available to ensure that the technician with the right skills is assigned to tasks. More flexibility in this area would improve Oracle 11.5.10 usability tenfold.
  • Overall, the main issue when it comes to sales or service CRMs is always a question of flexibility. "When this customer calls, collect x data." "When a service request is created for that site, include information y for the technician." "Remember to ask the caller for z measurement when they open a service request for the other product type." More intuitive and elastic tools for the ebbs and flows of real service situations would certainly put a feather in Oracle's cap.
R. Daniel Knapp profile photo

Usability

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
No photo available

Reliability and Availability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
No photo available

Performance

Oracle CRM

Oracle CRM 8.1
Based on 2 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
No photo available

Support

Oracle CRM

Oracle CRM 7.6
Based on 2 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Mary Hunnicutt profile photo

Online Training

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
No photo available

Implementation

Oracle CRM

Oracle CRM 7.7
Based on 2 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Mary Hunnicutt profile photo

Alternatives Considered

Oracle CRM

MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
Viktor Mulac profile photo

Scalability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
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Return on Investment

Oracle CRM

  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
Simon Vargas profile photo

Pricing Details

Oracle CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

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