What users are saying about
110 Ratings
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Score 8.5 out of 100
195 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Sugar Sell (SugarCRM)
7.6
Customer data management / contact management
Oracle CRM On Demand
9.3
Sugar Sell (SugarCRM)
7.8
Workflow management
Oracle CRM On Demand
8.9
Sugar Sell (SugarCRM)
7.9
Territory management
Oracle CRM On Demand
9.3
Sugar Sell (SugarCRM)
7.6
Opportunity management
Oracle CRM On Demand
9.2
Sugar Sell (SugarCRM)
8.4
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Sugar Sell (SugarCRM)
7.3
Contract management
Oracle CRM On Demand
7.8
Sugar Sell (SugarCRM)
6.8
Quote & order management
Oracle CRM On Demand
8.5
Sugar Sell (SugarCRM)
7.8
Interaction tracking
Oracle CRM On Demand
8.3
Sugar Sell (SugarCRM)
7.0
Channel / partner relationship management
Oracle CRM On Demand
8.2
Sugar Sell (SugarCRM)
7.7

Customer Service & Support

Oracle CRM On Demand
8.4
Sugar Sell (SugarCRM)
7.1
Case management
Oracle CRM On Demand
8.5
Sugar Sell (SugarCRM)
6.3
Call center management
Oracle CRM On Demand
8.7
Sugar Sell (SugarCRM)
7.9
Help desk management
Oracle CRM On Demand
8.1
Sugar Sell (SugarCRM)
7.2

Marketing Automation

Oracle CRM On Demand
8.9
Sugar Sell (SugarCRM)
7.5
Lead management
Oracle CRM On Demand
8.9
Sugar Sell (SugarCRM)
8.2
Email marketing
Oracle CRM On Demand
8.8
Sugar Sell (SugarCRM)
6.7

CRM Project Management

Oracle CRM On Demand
8.7
Sugar Sell (SugarCRM)
7.6
Task management
Oracle CRM On Demand
8.3
Sugar Sell (SugarCRM)
7.9
Billing and invoicing management
Oracle CRM On Demand
9.6
Sugar Sell (SugarCRM)
7.1
Reporting
Oracle CRM On Demand
8.2
Sugar Sell (SugarCRM)
7.6

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Sugar Sell (SugarCRM)
7.9
Forecasting
Oracle CRM On Demand
8.7
Sugar Sell (SugarCRM)
8.3
Pipeline visualization
Oracle CRM On Demand
8.6
Sugar Sell (SugarCRM)
7.4
Customizable reports
Oracle CRM On Demand
7.9
Sugar Sell (SugarCRM)
8.1

Customization

Oracle CRM On Demand
8.4
Sugar Sell (SugarCRM)
7.9
Custom fields
Oracle CRM On Demand
8.9
Sugar Sell (SugarCRM)
8.4
Custom objects
Oracle CRM On Demand
8.1
Sugar Sell (SugarCRM)
7.5
Scripting environment
Oracle CRM On Demand
7.9
Sugar Sell (SugarCRM)
7.7
API for custom integration
Oracle CRM On Demand
8.7
Sugar Sell (SugarCRM)
7.9

Security

Oracle CRM On Demand
9.4
Sugar Sell (SugarCRM)
8.8
Single sign-on capability
Oracle CRM On Demand
8.9
Sugar Sell (SugarCRM)
8.7
Role-based user permissions
Oracle CRM On Demand
9.8
Sugar Sell (SugarCRM)
8.9

Social CRM

Oracle CRM On Demand
9.8
Sugar Sell (SugarCRM)
8.8
Social data
Oracle CRM On Demand
9.8
Sugar Sell (SugarCRM)
8.8
Social engagement
Oracle CRM On Demand
9.9
Sugar Sell (SugarCRM)
8.8

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Sugar Sell (SugarCRM)
8.3
Marketing automation
Oracle CRM On Demand
8.5
Sugar Sell (SugarCRM)
7.8
Compensation management
Oracle CRM On Demand
8.7
Sugar Sell (SugarCRM)
8.8

Platform

Oracle CRM On Demand
9.3
Sugar Sell (SugarCRM)
7.1
Mobile access
Oracle CRM On Demand
9.3
Sugar Sell (SugarCRM)
7.1

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 10 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 6 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Sugar Sell (SugarCRM)
7.7

Likelihood to Renew

Oracle CRM On Demand
Sugar Sell (SugarCRM)
8.2

Usability

Oracle CRM On Demand
9.0
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

Oracle CRM On Demand
Sugar Sell (SugarCRM)
10.0

Performance

Oracle CRM On Demand
Sugar Sell (SugarCRM)
10.0

Support Rating

Oracle CRM On Demand
Sugar Sell (SugarCRM)
6.3

In-Person Training

Oracle CRM On Demand
Sugar Sell (SugarCRM)
9.0

Online Training

Oracle CRM On Demand
Sugar Sell (SugarCRM)
8.0

Implementation Rating

Oracle CRM On Demand
10.0
Sugar Sell (SugarCRM)
9.0

Scalability

Oracle CRM On Demand
Sugar Sell (SugarCRM)
9.0

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