What users are saying about
110 Ratings
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Score 8.5 out of 100
43 Ratings
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Score 5.8 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Zendesk Sell

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Zendesk Sell
4.7
Customer data management / contact management
Oracle CRM On Demand
9.3
Zendesk Sell
6.6
Workflow management
Oracle CRM On Demand
8.9
Zendesk Sell
3.9
Territory management
Oracle CRM On Demand
9.3
Zendesk Sell
2.6
Opportunity management
Oracle CRM On Demand
9.2
Zendesk Sell
5.7
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Zendesk Sell
6.1
Contract management
Oracle CRM On Demand
7.8
Zendesk Sell
5.3
Quote & order management
Oracle CRM On Demand
8.5
Zendesk Sell
2.9
Interaction tracking
Oracle CRM On Demand
8.3
Zendesk Sell
5.9
Channel / partner relationship management
Oracle CRM On Demand
8.2
Zendesk Sell
2.9

Customer Service & Support

Oracle CRM On Demand
8.4
Zendesk Sell
3.0
Case management
Oracle CRM On Demand
8.5
Zendesk Sell
2.9
Call center management
Oracle CRM On Demand
8.7
Zendesk Sell
2.3
Help desk management
Oracle CRM On Demand
8.1
Zendesk Sell
3.8

Marketing Automation

Oracle CRM On Demand
8.9
Zendesk Sell
4.8
Lead management
Oracle CRM On Demand
8.9
Zendesk Sell
5.2
Email marketing
Oracle CRM On Demand
8.8
Zendesk Sell
4.4

CRM Project Management

Oracle CRM On Demand
8.7
Zendesk Sell
3.5
Task management
Oracle CRM On Demand
8.3
Zendesk Sell
4.6
Billing and invoicing management
Oracle CRM On Demand
9.6
Zendesk Sell
2.9
Reporting
Oracle CRM On Demand
8.2
Zendesk Sell
3.1

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Zendesk Sell
4.4
Forecasting
Oracle CRM On Demand
8.7
Zendesk Sell
4.1
Pipeline visualization
Oracle CRM On Demand
8.6
Zendesk Sell
5.1
Customizable reports
Oracle CRM On Demand
7.9
Zendesk Sell
4.1

Customization

Oracle CRM On Demand
8.4
Zendesk Sell
4.8
Custom fields
Oracle CRM On Demand
8.9
Zendesk Sell
6.8
Custom objects
Oracle CRM On Demand
8.1
Zendesk Sell
3.2
Scripting environment
Oracle CRM On Demand
7.9
Zendesk Sell
3.5
API for custom integration
Oracle CRM On Demand
8.7
Zendesk Sell
5.7

Security

Oracle CRM On Demand
9.4
Zendesk Sell
4.3
Single sign-on capability
Oracle CRM On Demand
9.0
Zendesk Sell
2.7
Role-based user permissions
Oracle CRM On Demand
9.8
Zendesk Sell
6.0

Social CRM

Oracle CRM On Demand
9.8
Zendesk Sell
2.7
Social data
Oracle CRM On Demand
9.8
Zendesk Sell
2.9
Social engagement
Oracle CRM On Demand
9.9
Zendesk Sell
2.6

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Zendesk Sell
4.0
Marketing automation
Oracle CRM On Demand
8.5
Zendesk Sell
5.5
Compensation management
Oracle CRM On Demand
8.7
Zendesk Sell
2.6

Platform

Oracle CRM On Demand
9.3
Zendesk Sell
6.1
Mobile access
Oracle CRM On Demand
9.3
Zendesk Sell
6.1

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Zendesk Sell

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
bryan robison | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Zendesk Sell

  • My manager and I both tried the trial before we purchased Zendesk Sell. We had multiple and reoccurring times of signing in problems. Zendesk support was confused a handful of times as well. This got to be very old when one just wants to sign and start working
  • Customer support was very helpful at other times but when we finally needed to cancel as the login just never seemed to smooth out, and some other using options had cliches, we wouldn't just cancel over the phone OR via email. SO we had to keep and pay $59 for three more months, though never using the program.
  • I do not recommend them. We had several glitches that snagged the work flow and productivity. We are in process of finding a new CRM.
Faerie Grace | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Jeremy Doyle | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
It really is easy to use, but just not enough behind it.
Jeremy Doyle | TrustRadius Reviewer

Support Rating

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 6.0
Based on 1 answer
The support team is good, but not great.
Jeremy Doyle | TrustRadius Reviewer

Online Training

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Jeremy Doyle | TrustRadius Reviewer

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 8.0
Based on 1 answer
Simple, and straight forward.
Jeremy Doyle | TrustRadius Reviewer

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Zendesk Sell

Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Matt Suozzo | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Zendesk Sell

  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Matt Meinel | TrustRadius Reviewer

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Zendesk Sell
4.6

Likelihood to Renew

Oracle CRM On Demand
Zendesk Sell
3.0

Usability

Oracle CRM On Demand
9.0
Zendesk Sell
7.0

Support Rating

Oracle CRM On Demand
Zendesk Sell
6.0

Online Training

Oracle CRM On Demand
Zendesk Sell
7.0

Implementation Rating

Oracle CRM On Demand
10.0
Zendesk Sell
8.0

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