44 Ratings
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Score 7.2 out of 100
3 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Oracle CX Commerce (formerly Oracle Commerce Cloud)

With development of Audiences, OCC is particularly well suited for providing UTM and geographic based personalization. We are a relatively small company with just one designer, one front end developer and four merchandisers so there are limits to how granular we can get in using the tools. There are also extensive B2B services available that we do not use at all. For smaller companies, OCC, may be more horsepower than they need.
Russell Glitman | TrustRadius Reviewer

ShipperHQ

ShipperHQ is almost too heavy-handed for our use case. We are only a single-origin shipper so we don't need the advanced functionality of multi-origin or drop-shipping. It is suited much better for organizations that have multiple origins or that use drop-ship facilities, or even a company managing multiple different eCommerce websites. We opted to go with it because of its great reviews, combined with less than stellar reviews of the competition.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
ShipperHQ
10.0
Product catalog & listings
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
ShipperHQ
Product management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.8
ShipperHQ
Bulk product upload
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.7
ShipperHQ
Branding
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.7
ShipperHQ
Mobile storefront
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
ShipperHQ
Product variations
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
ShipperHQ
Website integration
Oracle CX Commerce (formerly Oracle Commerce Cloud)
9.5
ShipperHQ
10.0
Visual customization
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.7
ShipperHQ
CMS
Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.4
ShipperHQ

Online Shopping Cart

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.2
ShipperHQ
Abandoned cart recovery
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
ShipperHQ
Checkout user experience
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
ShipperHQ

Online Payment System

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
ShipperHQ
eCommerce security
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
ShipperHQ

eCommerce Marketing

Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.9
ShipperHQ
Promotions & discounts
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
ShipperHQ
Personalized recommendations
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
ShipperHQ
SEO
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.6
ShipperHQ

eCommerce Business Management

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
ShipperHQ
8.2
Multi-site management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
ShipperHQ
Order processing
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
ShipperHQ
Inventory management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.2
ShipperHQ
Shipping
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
ShipperHQ
10.0
Custom functionality
Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.7
ShipperHQ
6.4

Pros

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • OCC has internationalization capabilities and makes it easy to build multinational and multilingual online shops.
  • A business user can easily extend the catalog structure by adding new product attributes. They can also change the look and feel/design of the page without development.
  • It is easy to add new functionalities by creating some widgets which can be uploaded to the target environment. So it is very easy to extend the payment gateway and add new payment providers.
  • Release cycles are much shorter and less CRs are needed.
Heiko Mock | TrustRadius Reviewer

ShipperHQ

  • It is easy to batch process orders.
  • It quickly calculates rates to compare.
  • It is easy to keep track of orders for future review.
Krisstina Hawks | TrustRadius Reviewer

Cons

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • Absence of an IDE - Changes that our developers make on their local IDEs have to be uploaded back to the Cloud, and vice-versa. It would be nice to make these edits/changes in real-time.
  • Pricing models need improvements - Pricing models are pretty harsh and probably out of the scope for medium-sized companies and smaller.
  • Slow transaction processing - Not something that happens very often, but there will be times where it takes over 10 seconds for a given transaction to be processed.
Anonymous | TrustRadius Reviewer

ShipperHQ

  • The user interface is a little tricky. It is not as easy to navigate as other shipping apps.
  • I wish that ShipperHQ had the functionality to print shipping labels and manage shipments. We currently have to use a different third-party app for shipment management.
  • I would also like to see the option for adding shipping rules if shipping management was integrated.
Nick Hunter | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Commerce (formerly Oracle Commerce Cloud)

Oracle CX Commerce (formerly Oracle Commerce Cloud) 9.1
Based on 1 answer
Oracle Commerce Cloud is definitely not my favorite platform to use, however our company has gotten very comfortable with the way our website operates using it so I do not see us switching to a different product any time soon. Over time, I’ve grown to have a love/hate relationship with this product, but as I learn more about what it offers I come to appreciate its functionality more
Felicia DiSano | TrustRadius Reviewer

ShipperHQ

ShipperHQ 10.0
Based on 1 answer
I give ShipperHQ a 10/10 because the software does exactly what it says, and has a rock-solid support team to help get everything set up. The features are pretty easy to use and implement.
Anonymous | TrustRadius Reviewer

Usability

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

ShipperHQ

ShipperHQ 8.0
Based on 1 answer
I'm not giving a 10/10 because I did need a little hand-holding to get through the initial setup. Overall, it's not that difficult to use once you understand how to apply custom dimensional rules.
Anonymous | TrustRadius Reviewer

Support Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

ShipperHQ

ShipperHQ 10.0
Based on 1 answer
Their support is the primary reason I elected to purchase a premium. They helped a lot with the initial set up.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Oracle CX Commerce (formerly Oracle Commerce Cloud)

We weighed a few different options, including adjusting our own custom solution, but ultimately chose OCC due to Oracle's backing and integration with other Oracle items, which we also acquired (ERP, project management, etc.). Really, it's about a stable ecosystem with a massive amount of resources behind it - we're confident that any issues we run into can either be easily fixed, or it's a large enough ecosystem with users that there's an acceptable workaround that someone already has found. AI integration out-of-the-box is pretty great, too.
Michael Weissberg | TrustRadius Reviewer

ShipperHQ

USPS only allows you to use their services (obviously). It was sluggish and often offline. The shipsaver insurance saves us money. We had to guess shipping costs for items instead of entering their weights and sizes ahead of time. It integrates with our e-commerce site. Glad we have it now.
Krisstina Hawks | TrustRadius Reviewer

Return on Investment

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • We were able to drive sales for one of our clients up by 50% over the course of a 6 month window by revamping their online web store with Oracle ATG.
  • Sharing data and communication improved greatly between legal/finance and marketing.
Joseph R. Sweeney | TrustRadius Reviewer

ShipperHQ

  • ShipperHQ is reliable and requires little to no maintenance, which for a small crew like ours is invaluable.
  • ShipperHQ also offers the option to display either retail shipping rates or our discounted rates to our customers. This is handy because we can display those discounted rates, which results in higher conversion and fewer abandoned carts due to high shipping costs.
  • One negative, however, is that since ShipperHQ lacks the ability to manage shipments, we have had to use another third party app which increases overhead.
Nick Hunter | TrustRadius Reviewer

Pricing Details

Oracle CX Commerce (formerly Oracle Commerce Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle CX Commerce (formerly Oracle Commerce Cloud) Editions & Modules

Additional Pricing Details

ShipperHQ

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$250*

* hour

ShipperHQ Editions & Modules

Edition
Essentials Plan$1001
Standard Plan$2501
Pro Plan$4001
Enterprisecall for pricing1
  1. month
Additional Pricing Details
Pricing may vary per platform as feature availability can vary per platform. For more information visit https://shipperhq.com/pricing.

Rating Summary

Likelihood to Recommend

Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.4
ShipperHQ
8.4

Likelihood to Renew

Oracle CX Commerce (formerly Oracle Commerce Cloud)
9.1
ShipperHQ
10.0

Usability

Oracle CX Commerce (formerly Oracle Commerce Cloud)
ShipperHQ
8.0

Support Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)
ShipperHQ
10.0

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