What users are saying about
2 Ratings
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Score 7.7 out of 100
9 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Oracle Digital Assistant

Well suited:
  • Building a bot that needs continuous improvement.
  • Conversion of FAQs into a suitable conversation bot.
  • Building bots which need integration with third-party ERP applications or any other systems.
  • Can integrate well with any third-party systems.
  • Integration happens through API.
Less appropriate:
  • I do not see an area where ODA can be inappropriate for building bots.
supriya prabhakara | TrustRadius Reviewer

Troops

For any team that uses Salesforce and Slack, Troops is a must. Their team is responsive and always helpful on the support side of things. Conversations happen in Slack, so Troops makes them move so much more naturally and faster. When it comes to mobile, I prefer pulling up data with Troops in Slack specifically, due to the huge quality of life upgrade from the Salesforce mobile app for quick asks.
Brendan O'Neil | TrustRadius Reviewer

Pros

Oracle Digital Assistant

  • All new technology is upgraded automatically.
  • Has a set of pre-built skills.
supriya prabhakara | TrustRadius Reviewer

Troops

  • Troops does a great job of bringing efficiency to the workplace. I am able to jump right to certain deals and learn details of the deals that are coming in straight from Slack. Getting all that info quickly and all in one place has been crucial for our team.
  • Troops does an awesome job of notifying me when signals are shown in my accounts. It lets me focus my attention on the more important accounts, and helps me find what accounts are in the news.
Anonymous | TrustRadius Reviewer

Cons

Oracle Digital Assistant

  • Conversation builder.
  • User-authentication.
  • Analytics for the conversation.
supriya prabhakara | TrustRadius Reviewer

Troops

  • One thing I would like is more customization regarding the notifications I receive. Letting a user make edits to the certain notifications they get could be nice.
  • Troops opens a new tab/browser every time I click on a new lead. It makes things difficult to organize with multiple tabs open.
Anonymous | TrustRadius Reviewer

Support Rating

Oracle Digital Assistant

No score
No answers yet
No answers on this topic

Troops

Troops 8.4
Based on 10 answers
I personally haven't had to deal with Troops customer support. However, I went to a Troops hosted event in Santa Monica recently and it was amazing!
Ariel Ezekiel | TrustRadius Reviewer

Alternatives Considered

Oracle Digital Assistant

I selected Oracle Digital Assistant against all other digital assistant platforms as this platform works like a charm with any Oracle application. It integrates well with Oracle Integration Cloud. The new beta version has an inbuilt conversation builder which can be used to build conversation without the YAML code.
supriya prabhakara | TrustRadius Reviewer

Troops

We looked at the native Salesforce "integration" with Slack, but it was brief. Troops was so much stronger that it wasn't much of a consideration.
Brendan O'Neil | TrustRadius Reviewer

Return on Investment

Oracle Digital Assistant

  • Brought down manual efforts.
  • Cost is brought down with the use of bots, significantly reducing the manual time.
  • Time used in finding answers throughout the pages of PDFs is brought down.
supriya prabhakara | TrustRadius Reviewer

Troops

  • Accurate forecasting.
  • Streamlines our agenda.
Sean Mir | TrustRadius Reviewer

Pricing Details

Oracle Digital Assistant

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Troops

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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