Orum vs. Squaretalk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Orum
Score 7.3 out of 10
Mid-Size Companies (51-1,000 employees)
Orum is sales technology that allows users to plug AI into the sales process to accelerate top of funnel with good data and more conversations. It enables users to dial hands-free, multiple numbers in parallel, automate dispositions and call outcomes in a CRM, and speak with more prospective clients. With it, users don't need to wait for Voicemails, manually dial, or fumble with account research. Orum is designed to bring everything needed in front of sales reps, and connect users with target…N/A
Squaretalk
Score 8.5 out of 10
N/A
Squaretalk (formerly Axiom) is a business communication and workflow optimization platform geared for inbound customer support and sales teams. Through integrations, Squaretalk aims to give BPOs all the tools they need to provide personalized service to clients worldwide, leveraging remote workers’ power by enabling them to work from anywhere.N/A
Pricing
OrumSquaretalk
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OrumSquaretalk
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Features
OrumSquaretalk
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
Orum
5.5
6 Ratings
25% below category average
Squaretalk
-
Ratings
Contact preview5.56 Ratings00 Ratings
Dialer-CRM integration5.56 Ratings00 Ratings
Call notes & tags5.56 Ratings00 Ratings
Automatic call logging5.56 Ratings00 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
Orum
5.5
6 Ratings
30% below category average
Squaretalk
-
Ratings
Outbound dialing5.56 Ratings00 Ratings
Custom caller ID5.55 Ratings00 Ratings
Click-to-call5.54 Ratings00 Ratings
Recorded voicemail drop5.56 Ratings00 Ratings
Dialer contact import5.55 Ratings00 Ratings
Campaign & list management5.54 Ratings00 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
Orum
5.5
6 Ratings
30% below category average
Squaretalk
-
Ratings
Follow-up calls5.55 Ratings00 Ratings
Dialer reporting & analytics5.56 Ratings00 Ratings
Dialer compliance5.55 Ratings00 Ratings
Best Alternatives
OrumSquaretalk
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OrumSquaretalk
Likelihood to Recommend
5.5
(6 ratings)
8.4
(2 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(4 ratings)
-
(0 ratings)
User Testimonials
OrumSquaretalk
Likelihood to Recommend
Orum
Orum is great for organizations that want to maximize their productivity with their current team. It allows sales to tackle warm and cold leads in a streamlined process.
Read full review
Squaretalk
It has helped us a lot with the communication flow of the company, employees have better communication with each other, via chat or if they are out of the office. They can also answer the chat or calls without problems with the mobile application. Very useful in all aspects, that's why we highly recommend it.
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Pros
Orum
  • Great AI notes are captured during the call
  • presents useful information in preparation for each call
  • great historical information available after the fact
  • useful integration to other platforms such as Salesforce, Outreach, and LinkedIn
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Squaretalk
  • Excellent reception of calls and video calls, looks very clear, which makes it a better experience and information can be passed without any problem.
  • Screen sharing is excellent for video conferencing, when we need to explain a task or show a file from our computer, everyone understands and is satisfied.
  • I like that even if I am not in my work area, from my mobile devices such as my phone or tablet, I can access the application.
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Cons
Orum
  • Nothing glaring
  • I highly recommend dialing via cell (an easy option), versus dialing through browser, for best reception and call quality. But they recommend this. Not a "weakness."
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Squaretalk
No answers on this topic
Usability
Orum
Very easy to use and simple to integrate. The process of moving from a trial to paid customer is virtually nothing.
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Squaretalk
No answers on this topic
Support Rating
Orum
So far, the engineering support has been great and they are open to feedback, which is great to see from a young company.
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Squaretalk
No answers on this topic
Alternatives Considered
Orum
We looked at other tools like Connect-And-Sell. Orum is the only one with such a low cost, due to using AI as opposed to overseas call centers.
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Squaretalk
No answers on this topic
Return on Investment
Orum
  • Overall Orum allows us to increase our call volumes and tactically decide how to handle our call logs for the day.
  • I can determine how to call into my individual sequences according to the design and strategy of each sequence.
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Squaretalk
  • A very easy-to-use program that does not require external technical support for installation or learning. Employees are more focused on their activities and the easy way to send files, which is a considerable saving of time and man-hours.
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ScreenShots