TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OutSystems

    Score6.4 out of 10
    N/AThe OutSystems Platform is a Platform-as-a-Service solution for rapid delivery of responsive web and mobile applications. It includes functionalities required to develop, deploy, manage and change web and mobile applications. It is targeted at the delivery of enterprise applications that require integration with backend systems, complex business rules and logic, usable interfaces and flexibility to change. It can be deployed in the cloud, on-premises or in hybrid environments.

    $4,000

    per month

    Pepper Cloud

    Score9 out of 10
    Small Businesses (1-50 employees)
    Pepper Cloud CRM is a cloud-based customer relationship management software solution for SMBs that use WhatsApp, that when integrated adds lead management capabilities, scheduled messaging, and other outreach features.N/A
    Pricing
    OutSystemsPepper Cloud
    Editions & Modules
    Basic
    $4,000.00
    per month
    Pro
    $10,000.00
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    OutSystemsPepper Cloud
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Community Pulse
    OutSystemsPepper Cloud
    Considered Both Products
    OutSystems
    No answer on this topic
    Pepper Cloud AI WhatsApp CRM
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    52 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    44 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    52 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    33 Answers
    No answers on this topic
    Implementation went as expected
    98%
    Implementation went as expected
    40 Answers
    No answers on this topic
    Features
    OutSystemsPepper Cloud
    Low-Code Development
    Comparison of Low-Code Development features of OutSystems and Pepper Cloud
    Feature
    OutSystems
    7.9
    54 Ratings
    6% below category average
    Pepper Cloud
    -
    Ratings
    Visual Modeling5.251 Ratings00 Ratings
    Drag-and-drop Interfaces8.052 Ratings00 Ratings
    Platform Security6.251 Ratings00 Ratings
    Platform User Management8.049 Ratings00 Ratings
    Reusability9.954 Ratings00 Ratings
    Platform Scalability9.951 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of OutSystems and Pepper Cloud
    Feature
    OutSystems
    -
    Ratings
    Pepper Cloud
    9.2
    1 Ratings
    16% above category average
    Customer data management / contact management00 Ratings10.01 Ratings
    Workflow management00 Ratings9.01 Ratings
    Territory management00 Ratings9.01 Ratings
    Opportunity management00 Ratings9.01 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.01 Ratings
    Contract management00 Ratings9.01 Ratings
    Quote & order management00 Ratings9.01 Ratings
    Interaction tracking00 Ratings10.01 Ratings
    Channel / partner relationship management00 Ratings10.01 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of OutSystems and Pepper Cloud
    Feature
    OutSystems
    -
    Ratings
    Pepper Cloud
    9.5
    1 Ratings
    21% above category average
    Case management00 Ratings9.01 Ratings
    Call center management00 Ratings10.01 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of OutSystems and Pepper Cloud
    Feature
    OutSystems
    -
    Ratings
    Pepper Cloud
    8.5
    1 Ratings
    9% above category average
    Lead management00 Ratings10.01 Ratings
    Email marketing00 Ratings7.01 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of OutSystems and Pepper Cloud
    Feature
    OutSystems
    -
    Ratings
    Pepper Cloud
    8.7
    1 Ratings
    12% above category average
    Task management00 Ratings10.01 Ratings
    Billing and invoicing management00 Ratings8.01 Ratings
    Reporting00 Ratings8.01 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of OutSystems and Pepper Cloud
    Feature
    OutSystems
    -
    Ratings
    Pepper Cloud
    8.7
    1 Ratings
    13% above category average
    Forecasting00 Ratings9.01 Ratings
    Pipeline visualization00 Ratings9.01 Ratings
    Customizable reports00 Ratings8.01 Ratings
    Customization
    Comparison of Customization features of OutSystems and Pepper Cloud
    Feature
    OutSystems
    -
    Ratings
    Pepper Cloud
    9.7
    1 Ratings
    24% above category average
    Custom fields00 Ratings10.01 Ratings
    Custom objects00 Ratings9.01 Ratings
    API for custom integration00 Ratings10.01 Ratings
    Security
    Comparison of Security features of OutSystems and Pepper Cloud
    Feature
    OutSystems
    -
    Ratings
    Pepper Cloud
    8.5
    1 Ratings
    1% above category average
    Single sign-on capability00 Ratings9.01 Ratings
    Role-based user permissions00 Ratings8.01 Ratings
    Social CRM
    Comparison of Social CRM features of OutSystems and Pepper Cloud
    Feature
    OutSystems
    -
    Ratings
    Pepper Cloud
    10.0
    1 Ratings
    28% above category average
    Social data00 Ratings10.01 Ratings
    Social engagement00 Ratings10.01 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of OutSystems and Pepper Cloud
    Feature
    OutSystems
    -
    Ratings
    Pepper Cloud
    9.5
    1 Ratings
    23% above category average
    Marketing automation00 Ratings10.01 Ratings
    Compensation management00 Ratings9.01 Ratings
    Platform
    Comparison of Platform features of OutSystems and Pepper Cloud
    Feature
    OutSystems
    -
    Ratings
    Pepper Cloud
    10.0
    1 Ratings
    27% above category average
    Mobile access00 Ratings10.01 Ratings
    Best Alternatives
    OutSystemsPepper Cloud
    Small Businesses
    Zoho Creator
    Score7.7 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    AppSheet
    Score8.2 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle APEX
    Score9.1 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    OutSystemsPepper Cloud
    Likelihood to Recommend
    8.0
    (131 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    8.2
    (4 ratings)
    -
    (0 ratings)
    Usability
    8.1
    (5 ratings)
    10.0
    (1 ratings)
    Support Rating
    7.5
    (44 ratings)
    10.0
    (1 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.2
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.3
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    OutSystemsPepper Cloud
    Likelihood to Recommend
    OutSystems
    Well suited for internal exposure of business processes (invoicing, API layer to other systems, customer maintenance etc), whether a UI is required or not. Not so well suited for full fledged web design. An OutSystems application must serve one particular business need, if gets too much functionalities and responsibilities it tends to get chaotic and complex.
    Incentivized
    Read full review
    Pepper Cloud AI WhatsApp CRM
    I use to interact with many clients on a daily basis on different platforms like WhatsApp, facebook, gmail, Outlook, etc. In that term Pepper Cloud helped me alot as I dont need to keep eyes on different platforms now. I can manage everything from CRM dashboard itself. Also it's mobile app make it more convenient to use
    Read full review
    Pros
    OutSystems
    • Developing end user interfaces with ease and speed with a modern look and feel.
    • First class low code development to reduce time to market with visual programming
    • Their technical support team is fast and responsive. We've yet to have any issues they could not resolve.
    Incentivized
    Read full review
    Pepper Cloud AI WhatsApp CRM
    • I particularly liked it's WhatsApp and other message channel integrations. It's makes it easy to handle conversations from single platform.
    • It's AI powered features like chatbot, task automation, etc very handy tools.
    • Multiple easy customization options
    • Works well with other programs seamlessly. Also, it should open API.
    • Provide 24*7 support.
    Read full review
    Cons
    OutSystems
    • Price – The licensing model of OutSystems is very expensive and not suitable for small scale developments. This is offset by the time to develop and stability for larger scale developments
    • Flexibility on PaaS version – The PaaS hosted version of OutSystems limits your flexibility to access the front end and backend database systems which can significantly restrict your options on high data volume developments or where anything requiring slightly out of the ordinary access is required
    • Same price for PaaS and self-hosted system. Licensing model dictates that you pay the same price even when you host the system on your own hardware which effectively means you pay more to manage the infrastructure yourself
    Incentivized
    Read full review
    Pepper Cloud AI WhatsApp CRM
    • Data and file storage is low
    • Limited email templates
    • The UI/Ux of reporting feature is bit old dated
    Read full review
    Likelihood to Renew
    OutSystems
    We are very happy with OutSystems and our developers deliver good work. OutSystems lets us build new software on a regulare (2 weekly) basis, which is highly flexible and adjustable. Even without very much experience, our developers manage to build usefull software, which is working a lot better than our previous (legacy) software.
    Read full review
    Pepper Cloud AI WhatsApp CRM
    No answers on this topic
    Usability
    OutSystems
    OutSystems has a feature in which we can develop a functionality in a application and can use that functionality in another application without developing it again. That is main plus point for the development team so they can work with different functionalities rather focusing on the same thing again and again. if we want to make any change on the user side then we can make it live with just the deployment using the service center.
    Incentivized
    Read full review
    Pepper Cloud AI WhatsApp CRM
    Because it made me day to day work easy. I don't need to look after multiple apps to keep track of client's requirements. Everything can we handled from its dashboard only.
    Read full review
    Support Rating
    OutSystems
    The tech support is very reachable. Usually by [email] from but also by phone if needed. We had some difficulties at the start with understanding "what our machine was doing" under high performance load. After some good sessions understanding our needs they delivered good solutions for our problems we had in the beginning.
    Read full review
    Pepper Cloud AI WhatsApp CRM
    The provide 24*7 support on multiple channels like email, phone, WhatsApp, etc.
    Read full review
    In-Person Training
    OutSystems
    Excellent material full of hands on that improve the understanding of the platform.
    Read full review
    Pepper Cloud AI WhatsApp CRM
    No answers on this topic
    Online Training
    OutSystems
    The online training material is well designed and explanations are step by step, helping trainees to understand and follow each exercise and new concept.
    Read full review
    Pepper Cloud AI WhatsApp CRM
    No answers on this topic
    Implementation Rating
    OutSystems
    In a large company, patiently and consistently work the behind the scenes politics with business and IT partners across the firm.
    This is transformational - you will need a solid set of key business partners to lock arms together to move forward.
    Incentivized
    Read full review
    Pepper Cloud AI WhatsApp CRM
    No answers on this topic
    Alternatives Considered
    OutSystems
    I tried to use WordPress with some success. Also looked at Joomla. But when I saw OutSystems I knew I had been wasting my time there. It takes you longer to get going with OutSystems - but even I as a novice realized immediately that Outsystems is simply in another league. Outsystems is powerful. (Can you compare WordPress and Joomla to Outsystems - I don't think so).
    Read full review
    Pepper Cloud AI WhatsApp CRM
    Their unique capabilities includes omnichannel CRM at reasonable prices.
    Read full review
    Return on Investment
    OutSystems
    • The ease of use of the OutSystems development process has been the biggest ROI for us. We have developed our Framework product and maintained/enhanced it with only 4 workers.
    • OutSystems has enhanced their product very significantly over the last 4 years. They have gone from a simple to use tool to a very simple to use sophisticated tool that covers the standard mainframe-based computing apps and the apps used on handheld mobile devices all using the same basic set of development tools.
    Incentivized
    Read full review
    Pepper Cloud AI WhatsApp CRM
    • Being a social CRM, it provided a unified platfrom for managing multiple conversations at place.
    • It's integration capabilities makes it good option
    • Helped us to provide omnichannel support to our clients. We can now provide support to our clients via voice/video calls, email, social media, whatsapp, etc.
    Read full review
    ScreenShots

    Pepper Cloud Screenshots

    Screenshot of AI-powered Sales CRM SoftwareScreenshot of Opportunity Management DashboardScreenshot of CRM integrations