TrustRadius
Becoming a real application engineer thanks to OutSystems
https://www.trustradius.com/low-code-developmentOutSystemsUnspecified8.4170101
Erik Hagen profile photo
Updated October 29, 2019

Becoming a real application engineer thanks to OutSystems

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with OutSystems

We've recently created a scrum team to create a new "client following system" using OutSystems. So for now it's just one department using OutSystems. Our old, legacy system does not serve our needs anymore and is not flexible at all. So with OutSystems we are building a new one from scratch. Two of us are new to OutSystems (and IT) and learned to use it in a few months. We hired three external experts to build and teach the juniors, so we could start building and delivering value immediately.
  • Being low-code, even people without any experience can start building with OutSystems immediately.
  • OutSystems has a great and very helpful community, giving advice and pre-build features to beginning engineers.
  • OutSystems is very flexible and easy to use; it enables us to build something useful within minutes.
  • Being relatively new in the IT world, I could use some kind of quick reference guide inside OutSystems (instead of going to the website or forum)
  • Filtering aggregates could perhaps be done in an easier way. I struggle with them, sometimes.
  • I'd like more pre-made layouts.
  • OutSystems helps us becoming agile.
  • With OutSystems we can deliver value every two weeks instead of having to wait months for a new update.
Easier to learn and use. More flexible.
OutSystems customer support is easy to reach. When there's a problem, I can easily send a ticket to them. After that, they contact me very fast and help me in a great way, even in the weekends. They are thinking along to find a solution for the problem and offer great help in actually solving the problem (in our case a part of our database got deleted accidentily).

Do you think OutSystems delivers good value for the price?

Yes

Are you happy with OutSystems's feature set?

Yes

Did OutSystems live up to sales and marketing promises?

Yes

Did implementation of OutSystems go as expected?

Yes

Would you buy OutSystems again?

Yes

I think OutSystems is the ideal program to use when you want to work in a lean and agile way (and who doesn't want that?). OutSystems is easy to learn, flexible and highly intuitive. Even without any former IT experience, I was able to build and develop quality features for our new "client following system" within a few months, thanks to OutSystems being low-code.

OutSystems Feature Ratings

Visual Modeling
8
Drag-and-drop Interfaces
9
Platform Security
9
Platform User Management
8
Reusability
8
Platform Scalability
8

Using OutSystems

4 - Our company has a scrumteam, in which we have developers, testers, a scrum master and a product owner. We have four developers in our team; these are the persons using OutSystems. We have two senior developers and two junior developers, at the moment. The software we create using OutSystems is used by the entire company (about 90 people) and our client (a few thousand).
2 - Our team of developers consists of two external engineers and two full time in-house engineers. They need to know the OutSystems system (and preferably have an 'associate developer' or even 'professional developer' certificate) to be able to support OutSystems.
  • Replacing our legacy software system
  • Building new software to support our business processes
  • Monitor our business processes
  • We might use OutSystems to build more and other software
We are very happy with OutSystems and our developers deliver good work. OutSystems lets us build new software on a regulare (2 weekly) basis, which is highly flexible and adjustable. Even without very much experience, our developers manage to build usefull software, which is working a lot better than our previous (legacy) software.

Evaluating OutSystems and Competitors

Yes - Before we started with OutSystems, we uses Microsoft Navision. We decided to replace this, because it became a not-so-flexible legacy software package, which we were not able to adjust ourselves. We needed a product which would offer us a way to develop new software to replace the old software, at a fast pace and with an ease of use. With OutSystems, even developers with little experience are able to build good, working software, which is highly flexible and easy to maintain.
  • Product Features
  • Product Usability
The most important factor to choose OutSystems was the fact that it's a Low-Code platform, so we could train in-house employees - without much software developing experience to use it and build with it. Besides, OutSystems is the perfect system to use in combination with an agile way of working. The scrum framework gives us the opportunity to deliver new working pieces of software every two weeks, making it possible to expand our new software over time while using the software at the same time.

OutSystems Implementation

Manage expectations properly.
Change management was a minor issue with the implementation - It is very important to manage people's expectations. Employees expected a finished product straight away, while the OutSystems team was told to build a mvp at first. So when presenting the mvp software, there was some disappointment in the business. Also, we had some developers from our old software platform, who were not really giving OutSystems a chance. So with them, there should have been a better talk before making them OutSystems engineers.
  • Expectations
  • Unwillingness to change

OutSystems Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
There was one incident where we accidentally lost a part of our database. This was on a Friday afternoon. We had no real hopes things would be solved before the weekend, but we got a call back immediately after we sent in a support ticket. The OutSystems support helped us getting a backup of our missing date and guided us through getting it back in our live database. So before the weekend, everything was solved. Amazing.

Using OutSystems

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Create websites
  • Create (web) applications
  • Debugging is sometimes troublesome
Yes - The mobile interface works great. OutSystems has prefab and custom mobile interfaces, all very easy in usage.
I am really happy using OutSystems in my work. It gives me the opportunity to create good working software without having had very much IT-experience before. It also made me more interested in the background of IT and learning different languages.