Updated September 26, 2018


Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OutSystems

OutSystems has become the core platform for two different start-ups that I did in the past 3 years. At first, we needed a revolutionary way to create new innovative solutions & products at a speed never seen before. These new products needed to go from idea to market in weeks not months.
Enhancements need to rollout in days not weeks. Specifically, the products and services we created are B2C and B2B for Dental & Vision financial products and healthcare provider customers.

As we had amazing success creating products & services for our B2B2C customers, we then decided to forego SaaS-based Sales, Service, and B2B On-boarding and we built it ourselves using the pre-build sales & cases apps (from OutSytems) and the BPM capability in OutSystems for B2B On-boarding.

In short - at the startup that I did, we are using OutSystems as the core for the entire business and integrating it with 3rd party services like Office 365, Google G-Suite, RingCentral, etc.

  • Skip prototyping phase - we create very quick designs that actually use our brand standard experiences and connect to real or stub services directly in OutSystems. We've found we co-create in OutSystems. The result is our "prototypes" are really 1st release candidates.
  • SWAGGER 2.0 - AWESOME! If you have access to swagger APIs, integration is so very simple, fast, and robust. Click click click - done! Then the swagger API looks just like any other module that your app needs to access.
  • Web, Mobile-Web, and Native all in ONE platform. We all have heard the dream and promise of "write once, run everywhere." OutSystems is the closest I have ever seen us come to that vision in almost 30 years in software. We truly have ONE module for Web & Mobile web (all responsive out of the box with SilkUI). We truly have ONE module for both Android and iOS thanks to the ReactJS-based solution from OutSystems.
  • LOW-CODE Heaven: No longer to we spend our life slinging code. Now, the OutSystems "robots" generate all the code for us. I will say it's super clean too. I tried to hand-build code that runs faster... I couldn't. On average, OutSystems generated code was 40% faster than mine both on the .NET and SQL side.
  • This is a hard one - I'd say continue to expand support and integration of micro-services. It's come a long way and certainly works - but keep on pouring the gas on micro-services as it's a huge part of our ecosystems.
  • We created new products and services 10x faster than first planned and at a cost roughly 1/2 of what was quoted by development partners/agencies that were "hand-coding".
  • In short, our two start-up companies would not have launched without it.

Most complete solution. Beyond the super fast ability to create high-quality web and native mobile apps, the built-in analytics have proven to almost eliminate the need for added overhead of analytics tags.

I've been following OutSystems for 3 years and the pace of innovation and their investment in the platform is stunning.

Lastly, the developer community is excellent - when I am faced with a particularly hard or unfamiliar challenge, the community typically has a solution the same day - often it's already been solved and there are pre-build free components or at least a post that describes the solution.

It's excellent as a "swiss army knife" for creating everything from high-end native mobile apps to responsive web apps and even headless API services.

The built-in BPM is a good general purpose solution if you need it embedded in your apps. However, if you have extremely complex and large-scale BPM needs that span large organizations, you may want to consider a specialized BPM and have OutSystems create the user experience and connect into the 3rd-party BPM.

Using OutSystems

10 - Digital Center of Excellence and Digital IT
10 - General IT and customer service skills
  • Internal apps for team productivity and communications
  • Consumer self-service
  • Consumer marketing & messaging
  • I assumed we would have to build most apps from scratch - instead I found that the FORGE had a TON of pre-built apps, modules and widgets that really sped up our development.
  • The OutSystems community is VERY vibrant and helps us think of solutions differently and solve business challenges even faster.
  • Retail apps for consumers, healthcare providers and employers
Simply revolutionary!

Evaluating OutSystems and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Analyst Reports
  • Third-party Reviews
Product features - it truly is a Swiss Army Knife. We can create anything!
I would not change it - we picked the top 5 solutions on the market based on paper evaluation.
Then, we built apps 5 different ways ... after a week two were eliminated because they were too difficult to use.
For 3 months we created apps using 3 different platforms - OutSystems was the only one left standing at the end.
We either "broke" the others or found we had to go outside the platform to do customer extensions.
While we CAN bring custom code extensions into OutSystems - I found we didn't need to and after 3 years still have not.

OutSystems Implementation

In a large company, patiently and consistently work the behind the scenes politics with business and IT partners across the firm.
This is transformational - you will need a solid set of key business partners to lock arms together to move forward.
Yes - Training then 2 month pilot then rollout to small SWAT team for on-going build.
Change management was a major issue with the implementation - Production deployment into your own cloud environment can be tricky unless you have IT staff that are already skilled in your cloud (e.g. AWS or Azure, etc)
  • Getting folks pulled out of their normal day-to-day work

OutSystems Support

Outstanding support
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Poor followup
One time, after a platform upgrade, I had a few modules that would not build.
They helped me resolve it quickly the same day.

Using OutSystems

super easy
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
Lots to learn
  • Simple layout of the PROCESS - UI - LOGIC - DATA construct for each app
  • Unless you are a CSS guru, working on refining the UI design to be very custom can be tricky ... but it's the nature of CSS.
Yes - AWESOME for testing for sure!