Likelihood to Recommend I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
Read full review Any business that needs to keep track of orders and payments would benefit from Shopify Plus. Customers information, orders, and payments are all saved and available for reference. You are able to refer to past orders to review trends and offer future purchase suggestions. Shopify Plus is also easy to use so it does not take long to train employees how to use this system.
Read full review Pros Super easy to implement SDKs across supported platforms that support modern interface paradigms. Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything. Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales. Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.). Read full review Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems. Great new features consistently being added, ahead of the curve on almost everything Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well Most Merchant Success Managers are good and genuinely want to be helpful A fantastic user interface, very logical and easy to use Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that. Read full review Cons Analytics could support more flexible analysis of reported data and better custom events. More customization of the drop in purchase UI on the web without the need for a full custom site integration. Sometimes communication from their front line support staff has gone to the wrong address. Read full review The Account Managers/Reps have become more scripted and seem like they are busier and handling more clients than before. It doesn't seem as personal and special anymore like when we first upgraded to Plus. Shopify still has missing features in their software that might not have an app in their app marketplace available that fills this void. The 24/7 support doesn't seem as dedicated as they once were. Read full review Support Rating Always are quick to answer our questions and help us find a solution
Read full review Alternatives Considered We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. Paddle does all this in their checkout process.
Read full review Shopify had the quickest go-to-market and most robust API among the products we compared. CommerceCloud required a VERY LONG integration phase that we just didn't have time for.
BigCommerce fell short on the number of features and API coverage that we needed. Overall Shopify gave us the most bang for the buck.
Read full review Return on Investment We wanted to grow faster, which was possible once we integrate recurring payment gateway. And we've got Paddle to do that. Read full review Shopify Plus has been a very cost effective solution for us. As our business grows, it's easy to train new hires on how to use Shopify Plus. What we've lost in the missing features of Shopify we've made up for in the other areas. Read full review ScreenShots