PanTerra Networks vs. Workday Peakon Employee Voice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
PanTerra Networks
Score 8.5 out of 10
Mid-Size Companies (51-1,000 employees)
PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed…
$12.95
per month per seat
Workday Peakon Employee Voice
Score 8.2 out of 10
Mid-Size Companies (51-1,000 employees)
Peakon is an employee engagement application now from Workday (acquired August 2021) which emphasizes getting useful and actionable data from employee surveys, and with that as a goal includes features to ensure all employees are sufficiently included, that surveys do not induce fatigue, and that data is not lost from open-ended responses, all with the goal of ensuring that employees feel heard and are invested in their company.N/A
Pricing
PanTerra NetworksWorkday Peakon Employee Voice
Editions & Modules
Business Basic
$17.95
per month per seat
Business Plus
$24.95
per month per seat
Professional
$29.95
per month per seat
Call Center
$44.95
per month per seat
No answers on this topic
Offerings
Pricing Offerings
PanTerra NetworksWorkday Peakon Employee Voice
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional Details30% discount on pricing on all seat types.
More Pricing Information
Community Pulse
PanTerra NetworksWorkday Peakon Employee Voice
Top Pros
Top Cons
Features
PanTerra NetworksWorkday Peakon Employee Voice
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
PanTerra Networks
9.1
1 Ratings
11% above category average
Workday Peakon Employee Voice
-
Ratings
High quality audio9.11 Ratings00 Ratings
High quality video9.11 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
PanTerra Networks
7.7
2 Ratings
5% below category average
Workday Peakon Employee Voice
-
Ratings
Desktop sharing7.72 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
PanTerra Networks
8.2
1 Ratings
1% above category average
Workday Peakon Employee Voice
-
Ratings
Calendar integration8.21 Ratings00 Ratings
Meeting initiation8.21 Ratings00 Ratings
Record meetings / events8.21 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
PanTerra Networks
9.1
1 Ratings
16% above category average
Workday Peakon Employee Voice
-
Ratings
User authentication9.11 Ratings00 Ratings
Participant roles & permissions9.11 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
PanTerra Networks
8.8
3 Ratings
6% above category average
Workday Peakon Employee Voice
-
Ratings
Hosted PBX9.13 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.53 Ratings00 Ratings
Directory of employee names8.72 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
PanTerra Networks
7.9
3 Ratings
5% below category average
Workday Peakon Employee Voice
-
Ratings
Answering rules8.13 Ratings00 Ratings
Call recording8.62 Ratings00 Ratings
Call park8.13 Ratings00 Ratings
Call screening7.83 Ratings00 Ratings
Message alerts8.62 Ratings00 Ratings
Business SMS/External Messaging3.92 Ratings00 Ratings
Online Fax9.13 Ratings00 Ratings
Voicemail Transcription9.11 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
PanTerra Networks
7.7
2 Ratings
9% below category average
Workday Peakon Employee Voice
-
Ratings
Mobile app for iOS8.22 Ratings00 Ratings
Mobile app for Android7.31 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
PanTerra Networks
8.6
4 Ratings
8% above category average
Workday Peakon Employee Voice
-
Ratings
Centralized communications management8.62 Ratings00 Ratings
Team messaging7.73 Ratings00 Ratings
Team document sharing9.11 Ratings00 Ratings
Call and meeting analytics9.11 Ratings00 Ratings
Best Alternatives
PanTerra NetworksWorkday Peakon Employee Voice
Small Businesses
Broadvoice | GoContact
Broadvoice | GoContact
Score 9.3 out of 10
Sogolytics
Sogolytics
Score 9.0 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.1 out of 10
Bonusly
Bonusly
Score 9.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.9 out of 10
Workvivo
Workvivo
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PanTerra NetworksWorkday Peakon Employee Voice
Likelihood to Recommend
8.9
(86 ratings)
10.0
(2 ratings)
Likelihood to Renew
8.2
(5 ratings)
-
(0 ratings)
Usability
9.0
(3 ratings)
-
(0 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.9
(81 ratings)
-
(0 ratings)
Online Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
9.6
(74 ratings)
-
(0 ratings)
Configurability
9.1
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
PanTerra NetworksWorkday Peakon Employee Voice
Likelihood to Recommend
PanTerra
One of the main draws of PanTerra Networks Streams is the unlimited calling, which was very enticing. We chose the platform over other models (per-call for example) because they simplified billing. While the video conferencing and messaging feel bare-bones or underdeveloped in comparison to other players in the market, the fact that the messaging is seamlessly integrated into the PBX makes it easy to use. The call routing systems are especially robust, which in the collections world is very important to be able to segment calls to different users.
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Workday
Peakon is a great solution whether you are thinking of pulsing your employees weekly, monthly, or even yearly. The solution provides great dashboards, easy reporting, on the fly segmentation creation, and ways to really dive deep into your people data. I think it's a bit expensive for very early-stage companies, so I would love to see them create a startup/early-stage version or pricing because it has become an invaluable tool for any size company.
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Pros
PanTerra
  • Attended or un-attended answering of incoming calls
  • Transfer calls to appropriate person
  • Integrates with cell phones for always available
  • Keeps a log of phone calls
  • Allows me to use messaging on my phone system and desktop
  • Allows me to manage user accounts
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Workday
  • Peakon looks beautiful and feels very light, which is comforting when you're (potentially) giving negative feedback and feel anxious. The emails are friendly and the survey is super clean.
  • The surveys are very easy to navigate. You can answer as many or as few questions as you like, skipping forward and backward, and choosing to provide comments when you want. It's low pressure and feels flexible.
  • The HR department is able to respond to your comments. You can then have a back and forth conversation while remaining anonymous. This really helps employees further explain and contextualize their survey comments without identifying themselves personally.
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Cons
PanTerra
  • Integration with Gorgias software
  • Accounting had asked me to mention the way the bills are shown in the invoices can be confusing as to how it is broken out and what each charge is for. She mentioned wishing it was a little more detailed.
  • Virtual test environment would be nice. When testing if there is an outage or testing updates, it would be cool to either be able to hear what a customer would hear and make sure things are working in the system without interrupting customer service. This is small, but a feature that would be cool to utilize.
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Workday
  • The only major issue is the integrations factor. I wish there was more integrations work from HRMS core systems or even other dashboard solutions.
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Likelihood to Renew
PanTerra
In all likelihood, we will remain Panterra customers for many years. VoIP phone and messaging is a rapidly expanding and evolving market, however, and its possible a better solution will come along, but for now, Panterra Streams offers a compelling solution combining leading features, great customer service, and affordable pricing.
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Workday
No answers on this topic
Usability
PanTerra
It is great. We haven't had any problems that have caused downtime or any major setbacks. Only minor voicemail or ring time issues.
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Workday
No answers on this topic
Reliability and Availability
PanTerra
We have not experienced any outages or issues during business hours
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Workday
No answers on this topic
Performance
PanTerra
Fantastic. Very happy!!! We love it and haven't had any issues.
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Workday
No answers on this topic
Support Rating
PanTerra
Always available and quick to respond. The team is also very knowledgeable so no waiting for a fix or an answer. At times they just go in and fix the setting vs telling you how to do it and sending you on your way. It's also done via text so you don't need to drop your call or be on hold
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Workday
No answers on this topic
Online Training
PanTerra
Everything was fantastic. Training was sufficient and everything was easy to use. It was provided on our schedule and was very clear. I did the training myself. Training person was very knowledgeable. We are very happy. Only two users. very happy very happy very happy very happy very happy very happy
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Workday
No answers on this topic
Implementation Rating
PanTerra
The implementation was very smooth. They assisted in getting phones tied to the various lines and getting everything set up in the admin portal. It's been a few years since our implementation, but there were no issues at the time.
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Workday
No answers on this topic
Alternatives Considered
PanTerra
PanTerra Networks is viewed as more competitive, and close enough to win. Those other companies do offer more integrations off the shelve, and do have a more user friendly portal. Panterra does give the client a more personalized experience when it comes to the presentation, so the customer feels like they're getting a more personalized experience.
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Workday
SurveyMonkey is a great survey tool that also allows responders to stay anonymous, but I think Peakon is more effective for corporate feedback. It offers more reports and analytics specifically for HR and feels more professional. We often use SurveyMonkey for more lighthearted surveys (e.g., what to eat for team lunch) while keeping Peakon for employee feedback.
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Contract Terms and Pricing Model
PanTerra
Best pricing available. VERY HAPPY. Has not increased much at all.
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Workday
No answers on this topic
Scalability
PanTerra
We only have three phones and two users
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Workday
No answers on this topic
Return on Investment
PanTerra
  • Very reliable. We make hundreds of calls outbound and there has never been a connectivity issue or otherwise
  • We decreased our monthly expense for reliable service by several hundred dollars
  • The onboarding support was the best we've ever experienced. They were on the phone while we hooked up every phone, tested, and got it all set up with ease.
  • Any changes needed after onboarding were difficult to accomplish without a call to customer service. Some of those calls to customer service made things more confusing
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Workday
  • When we moved to WFH due to COVID, we use Peakon a regular basis to understand what employees are thinking. We lost the serendipity of talking to people during chance encounters in the office, Peakon has replaced those conversations.
  • We saw an incredible year in spite of COVID, while there are so many internal and external factors contributing to that success, we can see that having engaged and happy employees has an impact on our business. We also see what happens when they are not engaged or happy.
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ScreenShots

PanTerra Networks Screenshots

Screenshot of Advanced Collaboration Features - Streams is an end-to-end cloud communications, collaborations, and file sharing suite.Screenshot of AppDesigner - PanTerra can set up the platform before deployment, but turn-key tools are offered to do more with its open API.Screenshot of Analytics & Reporting -  Access to analytic performance data is customizable and available for the life of your account.Screenshot of Device Safeguards - PanTerra IP Phones utilize TLS, HTTPS certificate management, call server redundancy, and SRTP for voice. Additionally, PanTerra's built-in mobile security features allow lockout of stolen devices and admin tools support immediate reassignment of user content.