PanTerra Networks vs. Workday Peakon Employee Voice

PanTerra Streams works great in our growing law firm. The cost per line is significantly less than other VOIP services we have utilized in the past. Also, the customer service is second to none. Anytime I have a question or problem, I can quickly login online and just chat with customer service. Customer service always quickly and efficiently handles any issues that arise. The only negative to PanTerra Streams is that the admin portal is clunky, hard to navigate, and not intuitive (even for someone that is fairly tech savy). Nevertheless, if I run into a problem, the customer service team resolves it immediately, so the fact that the admin portal is hard to navigate is really no issue at all.

Incentivized

Peakon is a great solution whether you are thinking of pulsing your employees weekly, monthly, or even yearly. The solution provides great dashboards, easy reporting, on the fly segmentation creation, and ways to really dive deep into your people data. I think it's a bit expensive for very early-stage companies, so I would love to see them create a startup/early-stage version or pricing because it has become an invaluable tool for any size company.

Incentivized

• Attended or un-attended answering of incoming calls
• Transfer calls to appropriate person
• Integrates with cell phones for always available
• Keeps a log of phone calls
• Allows me to use messaging on my phone system and desktop
• Allows me to manage user accounts

Incentivized

• Peakon looks beautiful and feels very light, which is comforting when you're (potentially) giving negative feedback and feel anxious. The emails are friendly and the survey is super clean.
• The surveys are very easy to navigate. You can answer as many or as few questions as you like, skipping forward and backward, and choosing to provide comments when you want. It's low pressure and feels flexible.
• The HR department is able to respond to your comments. You can then have a back and forth conversation while remaining anonymous. This really helps employees further explain and contextualize their survey comments without identifying themselves personally.

Incentivized

• The fax feature is a bit cumbersome. Oftentimes we have more than one document to send in a transmission, and this system does not have the capability to add more than one attachment to a fax. Combining all branches into one document is time-consuming.

Incentivized

• The only major issue is the integrations factor. I wish there was more integrations work from HRMS core systems or even other dashboard solutions.

Incentivized

In all likelihood, we will remain Panterra customers for many years. VoIP phone and messaging is a rapidly expanding and evolving market, however, and its possible a better solution will come along, but for now, Panterra Streams offers a compelling solution combining leading features, great customer service, and affordable pricing.

Incentivized

Great quality

Incentivized

They have by far the best support! I can dial 611 from any phone and someone is waiting right away to help. They have yet to not solve a problem quickly and efficiently. The person on the other end is polite, and extremely knowledgeable. Fantastic support compared to any company we've dealt with to date - just as promised!

Incentivized

Implementation was well planned and explained before we began. They were booked up for several weeks, so we did find ourselves impatient to begin using their system. Once the line porting was finally approved, the actual reprogramming of phones and implementation went fairly quickly. Their tech had everything done in a few hours via internet and phone instructions.

Incentivized

Different phone systems can be better than their competitors based on features, user experience, reliability, integration, scalability, cost, and support. The best phone system for a particular organization will depend on their specific needs and priorities. The winner for us was Panterra Streams due to the overall package, support, and services provided

Incentivized

SurveyMonkey is a great survey tool that also allows responders to stay anonymous, but I think Peakon is more effective for corporate feedback. It offers more reports and analytics specifically for HR and feels more professional. We often use SurveyMonkey for more lighthearted surveys (e.g., what to eat for team lunch) while keeping Peakon for employee feedback.

Incentivized

• Very reliable. We make hundreds of calls outbound and there has never been a connectivity issue or otherwise
• We decreased our monthly expense for reliable service by several hundred dollars
• The onboarding support was the best we've ever experienced. They were on the phone while we hooked up every phone, tested, and got it all set up with ease.
• Any changes needed after onboarding were difficult to accomplish without a call to customer service. Some of those calls to customer service made things more confusing

Incentivized

• When we moved to WFH due to COVID, we use Peakon a regular basis to understand what employees are thinking. We lost the serendipity of talking to people during chance encounters in the office, Peakon has replaced those conversations.
• We saw an incredible year in spite of COVID, while there are so many internal and external factors contributing to that success, we can see that having engaged and happy employees has an impact on our business. We also see what happens when they are not engaged or happy.

Incentivized