Peakon Reviews

2 Ratings
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Score 9.9 out of 100

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January 04, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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We use Peakon across our entire company. We gather feedback from teams every week to understand exactly what employees are thinking in real-time. Imagine running programs on assumptions, versus exactly what employees are asking for and things we should continue to do well and double down our efforts. The system provides feedback to the company and leaders in a real-time manner, so we can make critical people and business decisions on a regular basis. It also allows you to double click on comments and suggestions and have a dialogue with the employee directly all the while keeping their anonymity.
  • Dashboards are presented in a clear and easy way to understand quickly the areas that you are doing well and those that require focus and attention.
  • The system provides suggestions to you across the drivers and factors around engagement, so you don't have to search too far for the things you are doing well and those things that need attention.
  • The ability to ask questions and communicate with the employee while keeping their anonymity is something I haven't seen in any other solution. Imagine getting a comment and having the ability to dive deeper into what you are employees are thinking.
  • The system exports the data and presents it so easy that you can literally use that same presentation with little to no editing to your teams and executives.
  • I love the forward thinking at Peakon. They have been playing with the amounts of data they have across clients to bring reports, case studies, but also building some interesting things into the system like attrition predictions.
  • The only major issue is the integrations factor. I wish there was more integrations work from HRMS core systems or even other dashboard solutions.
Peakon is a great solution whether you are thinking of pulsing your employees weekly, monthly, or even yearly. The solution provides great dashboards, easy reporting, on the fly segmentation creation, and ways to really dive deep into your people data. I think it's a bit expensive for very early-stage companies, so I would love to see them create a startup/early-stage version or pricing because it has become an invaluable tool for any size company.
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May 24, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Peakon is used by the entire company. It allows employees to provide completely anonymous feedback about everything from managers, departments, and individual responsibilities to leadership, the company vision, and roadmap choices. Everyone at the company gets an email notification to complete a new optional survey every two weeks. The HR department uses these answers to better understand how employees are feeling, and work to solve critical complaints.
  • Peakon looks beautiful and feels very light, which is comforting when you're (potentially) giving negative feedback and feel anxious. The emails are friendly and the survey is super clean.
  • The surveys are very easy to navigate. You can answer as many or as few questions as you like, skipping forward and backward, and choosing to provide comments when you want. It's low pressure and feels flexible.
  • The HR department is able to respond to your comments. You can then have a back and forth conversation while remaining anonymous. This really helps employees further explain and contextualize their survey comments without identifying themselves personally.
  • There doesn't seem to be a way to see my previous responses to survey questions. I would be very interested to see how my answers have changed over time -- that would be a great insight.
  • The questions never change. As a user, I don't know if this is because our HR department doesn't change them or inflexibility on Peakon's side, but it can make filling out the survey over and over again a chore. Sometimes when a problem persists, it feels like my comments are just going into the void.
  • The number rating system (NPS) isn't always the best way to respond to some questions, although there is always the option to provide written context to your choice.
Peakon is a very simple way to get valuable feedback about your company. For very very small teams, it would be difficult to keep the results anonymous even though Peakon aggregates responses for small teams. Aside from that, it's difficult to think of a company that wouldn't benefit from such a quick, clean survey every few weeks. Especially in large companies, where leadership can start to get separated from the levels below, this sort of feedback is critical.
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Peakon Scorecard Summary

What is Peakon?

Peakon automatically collects employee feedback, and converts it into actionable insights needed need to improve business - in real-time. The Peakon platform is translated into more than 55 languages, from Arabic to Zulu, and can deal with complex structures, and is able to handle tens of thousands of employees. Through dynamic dashboards, every leader in the organisation — from HR and senior executives, to line managers — is provided with real-time People insights, to drive improvements to the company culture from the ground up. Employees submit feedback via web, mobile browser, SMS, kiosk or via the native app.
Categories:  Employee Engagement

Peakon Competitors

Peakon Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Peakon?

British company Peakon offers an employee engagement application which emphasizes getting useful and actionable data from employee surveys, and with that as a goal includes features to ensure all employees are sufficiently included, that surveys do not induce fatigue, and that data is not lost from open-ended responses, all with the goal of ensuring that employees feel heard and are invested in their company.

Who uses Peakon?

The most common users of Peakon are from Mid-size Companies and the Computer Software industry.