Paycom vs. SherpaDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Paycom
Score 7.4 out of 10
N/A
Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.N/A
SherpaDesk
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.
$0
per agent
Pricing
PaycomSherpaDesk
Editions & Modules
No answers on this topic
1st Tech Free
$0
per agent
Adventure Package
$39
per agent
Offerings
Pricing Offerings
PaycomSherpaDesk
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
PaycomSherpaDesk
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Paycom
7.2
362 Ratings
9% below category average
SherpaDesk
-
Ratings
Employee demographic data7.7327 Ratings00 Ratings
Employment history7.5313 Ratings00 Ratings
Job profiles and administration7.3316 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.7.1317 Ratings00 Ratings
Organizational charting6.2238 Ratings00 Ratings
Organization and location management7.6275 Ratings00 Ratings
Compliance data (COBRA, OSHA, etc.)6.7261 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Paycom
7.8
376 Ratings
3% below category average
SherpaDesk
-
Ratings
Pay calculation8.4365 Ratings00 Ratings
Support for external payroll vendors6.447 Ratings00 Ratings
Off-cycle/On-Demand payment8.713 Ratings00 Ratings
Benefit plan administration8.0313 Ratings00 Ratings
Direct deposit files8.2365 Ratings00 Ratings
Salary revision and increment management7.5300 Ratings00 Ratings
Reimbursement management7.3204 Ratings00 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Paycom
7.7
332 Ratings
5% below category average
SherpaDesk
-
Ratings
Approval workflow7.5317 Ratings00 Ratings
Balance details7.7317 Ratings00 Ratings
Annual carry-forward and encashment8.0262 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Paycom
7.7
377 Ratings
6% below category average
SherpaDesk
-
Ratings
View and generate pay and benefit information8.2370 Ratings00 Ratings
Update personal information8.5373 Ratings00 Ratings
View company policy documentation7.7332 Ratings00 Ratings
Employee recognition6.2179 Ratings00 Ratings
View job history7.7294 Ratings00 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Paycom
4.9
26 Ratings
46% below category average
SherpaDesk
-
Ratings
Tracking of all physical assets4.926 Ratings00 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Paycom
6.6
323 Ratings
15% below category average
SherpaDesk
-
Ratings
Report builder7.0317 Ratings00 Ratings
Pre-built reports6.9314 Ratings00 Ratings
Ability to combine HR data with external data5.855 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Paycom
7.4
319 Ratings
8% below category average
SherpaDesk
-
Ratings
New hire portal7.7316 Ratings00 Ratings
Manager tracking tools7.1273 Ratings00 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Paycom
5.5
184 Ratings
39% below category average
SherpaDesk
-
Ratings
Corporate goal setting4.236 Ratings00 Ratings
Individual goal setting6.4171 Ratings00 Ratings
Line-of sight-visibility4.835 Ratings00 Ratings
Performance tracking6.4180 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Paycom
6.9
231 Ratings
15% below category average
SherpaDesk
-
Ratings
Performance plans7.1214 Ratings00 Ratings
Performance improvement plans7.0202 Ratings00 Ratings
Review status tracking7.0207 Ratings00 Ratings
Review reminders7.1213 Ratings00 Ratings
Multiple review frequency6.4191 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Paycom
6.8
34 Ratings
15% below category average
SherpaDesk
-
Ratings
Create succession plans/pools9.124 Ratings00 Ratings
Candidate ranking6.830 Ratings00 Ratings
Candidate search5.833 Ratings00 Ratings
Candidate development5.429 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Paycom
6.3
223 Ratings
22% below category average
SherpaDesk
-
Ratings
Job Requisition Management6.3199 Ratings00 Ratings
Company Website Posting6.5196 Ratings00 Ratings
Publish to Social Media6.2156 Ratings00 Ratings
Job Search Site Posting6.1182 Ratings00 Ratings
Duplicate Candidate Prevention6.4170 Ratings00 Ratings
Applicant Tracking6.2205 Ratings00 Ratings
Notifications and Alerts6.4209 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Paycom
-
Ratings
SherpaDesk
8.5
3 Ratings
8% above category average
Organize and prioritize service tickets00 Ratings9.12 Ratings
Subscription-based notifications00 Ratings9.11 Ratings
ITSM collaboration and documentation00 Ratings6.82 Ratings
Ticket creation and submission00 Ratings8.93 Ratings
Ticket response00 Ratings8.93 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Paycom
-
Ratings
SherpaDesk
7.3
1 Ratings
5% below category average
External knowledge base00 Ratings5.51 Ratings
Internal knowledge base00 Ratings9.11 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Paycom
-
Ratings
SherpaDesk
9.1
2 Ratings
18% above category average
Customer portal00 Ratings9.12 Ratings
Email support00 Ratings9.12 Ratings
Help Desk CRM integration00 Ratings9.11 Ratings
Best Alternatives
PaycomSherpaDesk
Small Businesses
Patriot Software
Patriot Software
Score 9.1 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PaycomSherpaDesk
Likelihood to Recommend
7.6
(396 ratings)
8.0
(3 ratings)
Likelihood to Renew
8.5
(21 ratings)
-
(0 ratings)
Usability
8.6
(24 ratings)
-
(0 ratings)
Availability
9.1
(2 ratings)
-
(0 ratings)
Performance
9.1
(2 ratings)
-
(0 ratings)
Support Rating
9.0
(52 ratings)
-
(0 ratings)
In-Person Training
6.4
(1 ratings)
-
(0 ratings)
Online Training
9.1
(2 ratings)
-
(0 ratings)
Implementation Rating
8.0
(7 ratings)
-
(0 ratings)
Configurability
9.1
(2 ratings)
-
(0 ratings)
Ease of integration
5.5
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(3 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(3 ratings)
-
(0 ratings)
User Testimonials
PaycomSherpaDesk
Likelihood to Recommend
Paycom
Paycom has really helped us to configure our timecards and payroll to fit our unique pay structure. The system made it easy for staff to understand and not just the payroll/HR department. We use paper pay checks, and the system uses the "home location" for delivery which is not necessarily where the employee works, just where they pick up their check. If we used direct deposit, I am sure that would not be an issue.
Read full review
SherpaDesk
[It's] well suited for cloud support applications as there's no installation or maintenance required.
Read full review
Pros
Paycom
  • Customer Support- Jaco Lau and Jeff Sullins have been highly responsive to all of our needs and customizations
  • Customization capabilities - we have had to build an End-To-End performance management system that now fits and meets our needs
  • Functionality - the tools and intuitive use of Paycom makes for a great user-experience. Our employees are already embracing it and have expressed gratitude for moving to this new platform.
Read full review
SherpaDesk
  • Ticketing is very fast & easy
  • Tracking time is fast
Read full review
Cons
Paycom
  • GL set up can be clunky until you understand how it works.
  • Be able to edit document types. I made an entire document then realized I attached it incorrectly and had to start over.
  • Advanced Report Writer would be nice to combine multiple areas into one report easily.
Read full review
SherpaDesk
  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
Read full review
Likelihood to Renew
Paycom
We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.
Read full review
SherpaDesk
No answers on this topic
Usability
Paycom
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
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SherpaDesk
No answers on this topic
Reliability and Availability
Paycom
They are very dependable and I have never experience any outages
Read full review
SherpaDesk
No answers on this topic
Performance
Paycom
Yes, Paycom's performance is excellent, no issues.
Read full review
SherpaDesk
No answers on this topic
Support Rating
Paycom
Our TSR has been wonderful to work with. Every step of the
way he was quick to respond and answer any questions we had. I knew I could
reach him at any time (day or night) and he would be available to assist.
Implementing a new HRIS system is obviously a huge task and I contribute all
our success to our rep Kurt! Of course, with any implementation, there were
bumps along the way and issues. But I always knew we would work as a team to
get those issues figured out. Working in the Paycom system has been smooth and
easy to learn and I enjoy the employee self-service interface. Our managers
have had positive things to say and are all excited about the changes we have
been able to make to our organization due to Paycom being implemented.
Read full review
SherpaDesk
No answers on this topic
In-Person Training
Paycom
They were a sales person and not really a good trainer.
Read full review
SherpaDesk
No answers on this topic
Online Training
Paycom
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
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SherpaDesk
No answers on this topic
Implementation Rating
Paycom
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
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SherpaDesk
No answers on this topic
Alternatives Considered
Paycom
ADP is too complex, too many people to go through to get what you need, as you need it. I can only say that I don't want to ever have to go back to using ADP again., Wherever my career leads me - I will lead them to PAYCOM!!
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SherpaDesk
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
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Scalability
Paycom
They are not able to meet our current needs
Read full review
SherpaDesk
No answers on this topic
Return on Investment
Paycom
  • Saved time, 2 person HR department so time is limited. With reduced time for onboarding we have been able to focus on other areas.
  • Improved employee satisfaction- employees enjoy the ease of use of the system and the ability to use on their phones.
  • Reduced background check/drug screening costs- prior providers were absorbent in the amount we paid compared to Paycom.
Read full review
SherpaDesk
  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Read full review
ScreenShots

Paycom Screenshots

Screenshot of Screenshot of Screenshot of

SherpaDesk Screenshots

Screenshot of Techs get instant access to what needs to be done and how they are performing against their teamScreenshot of Manage all open tickets and sort by priority on what needs to be completed firstScreenshot of Track and enter all billable and non-billable timeScreenshot of Review project progress and profitabilityScreenshot of Create flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrationsScreenshot of Update customer requests, add time and expenses remotely