Paycom vs. Workday Workforce Management

I've implemented at least 7 HRMS and/or performance suites over the years. I have no true complaints about the platform. We have found that for one of our client codes, the scheduling functionality doesn't accommodate the constant scheduling adjustments our transportation company requires. That said, our routes can change more than once an hour and start/end times often change with routes. We have found that managing the full employee life cycle is even more streamlined with the recent Position Seat updates. We also value that the platform is a native build - so no lagging API integrations to navigate.

Incentivized

Workday has solved many organizational needs we have from tracking time and attendance, performance and goals, compliance trainings, benefits and so much more. It is easy to adjust schedules, assign attendance points, run reports and more to keep up with employee performance. Being able to source new employees (in and out of the network) all within the same platform that we track time and benefits helps solve many needs in just one easy to use platform.

Incentivized

• Before Paycom we were using Paylocity and in about six months of running payroll with Paylocity, we never once had 100% accuracy from a payroll standpoint. So we had disgruntled employees because either their time was off or their pay was off. With Paycom, we've never had a case where our payroll was not 100% accurate.

Incentivized

• Collaborate with HR on completed tasks
• Review and Submit Timesheets for staff
• Submit personal time off for supervisors to review and approve or decline.

Incentivized

• I think that when we do need a response back, which is very unlikely from the contact about something that's happening or going on, it can take a little long to get back to us. Longer than we would like because obviously it's an emergency to us, but we understand they have tons of emergencies they have to solve. But I think that's the only aspect.
• I know from a payroll standpoint, which I'm not really privy to because I don't work on the payroll side, there have been some little hiccups that about certain formulas used, certain credits being issued that we've already filed for tax credits that we filed for. So I know that my CFO's already on top of it and pay comes on top of it as well and it's getting resolved, but obviously that's a big issue that needs some work there.

Incentivized

• The tasks function is somewhat clunky, and its hard to see who the task is sent to next in order to follow up with them.
• In-process referrals don't always show up in the "My Referrals" tab
• Filters on tasks don't always work.

Incentivized

we are having no problems with how the system works and our support system at paycom is the best - we are learning more and using the system in more ways all the time the only thing that could be better is pricing on some things

Incentivized

The interface is very intuitive, you can navigate it pretty well. Everything's pretty much spelled out and the features just flow really well. They make it easy for you to go back and forth with the UX/UI type of interface. So I think it was built pretty well.

Incentivized

The UI is intimidating for a lot of people. You have to get used to where to click and search for specific information. What we have found that works is to have new hires sit with seasoned employees for tips and tricks on how to maneuver around in the system efficiently. It is important that new hires know from the start specific resources that they will need to access in using WFM daily and hone in on those skills and locations of data needed. Starting off, our experience shows that it's better to focus on the minimum tools and learn those well and build knowledge from there to make it less intimidating

Incentivized

They are very dependable and I have never experience any outages

Incentivized

Yes, Paycom's performance is excellent, no issues.

Incentivized

Have been bounced around alot in our 3 years of partnership. Wanted a dedicated rep but that did not provide us the care and attention we required. Work with a team first and then get to your representative. Sometimes an issue with time differences - representative working on different timebelt and not accessible, or we had to wait a day to move an issue along

Incentivized

They were a sales person and not really a good trainer.

Incentivized

All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.

Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved

We really only had Paychecks and that was our biggest problem is that with several different companies, it was very hard If you had a salary employee and didn't terminate them in the prior company, they get paid twice, so this has really been definitely a big help for us.

Incentivized

The only other tool I have used was paylocity. Paylocity is a great tool as well and is more user friendly, however it is not for as big of organizations as Workday is. I would say if you are under 1k employees go with Paylocity as it will be less expensive and has everything you need with a user friendly experience. Workday is great for larger orgs but doesn’t have as much of a user friendly experience

Incentivized

They are not able to meet our current needs

Incentivized

• I would think the most time would come from applicant tracking and I don't think that's a Paycom issue necessarily. I think it was a training issue during implementation. I would say that that has improved now that we had onsite training. But initially the applicant tracking piece can be difficult when you're used to just using an ATS. That's specifically for talent acquisition because there's a lot of nuances that goes into the system that Paycom bills.

Incentivized

• Workday Workforce Management has lowered the amount of time team members have to go to HR for questions.
• The approval process for reimbursement is lightning fast.
• I am no longer requested to research my team's different benefit options, which saves me a LOT of time during enrollment periods.

Incentivized