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PayPal Payments Pro vs. Xoom, a PayPal Service (personal use only)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    PayPal Payments Pro

    Score8.5 out of 10
    N/APayPal Payments Pro is an enterprise-class ecommerce payment solution, that provides payment processing security to build a professional-grade ecommerce site. It can be configured to meet business needs and works across devices. Users can tap into over 390 million active customer accounts around the globe.

    $0.02

    per transaction

    Xoom, a PayPal Service (personal use only)

    Score7 out of 10
    N/AXoom, a PayPal Service, is an online money transfer service for quickly sending money internationally. Xoom’s services are currently for personal use only, and business usage is against its terms of service.N/A
    Pricing
    PayPal Payments ProXoom, a PayPal Service (personal use only)
    Editions & Modules
    QR code Transactions
    1.90% + fixed fee
    per transaction
    Charity Transactions
    2.20% + fixed fee
    per transaction
    Commercial Transactions - In-Store
    2.70% + fixed fee
    per transaction
    Commercial Transactions - Online
    2.90% + fixed fee
    per transaction
    PayPal's pay later offers
    2.90% + fixed fee
    per transaction
    Venmo
    2.90% + fixed fee
    per transaction
    No answers on this topic
    Offerings
    Pricing Offerings
    PayPal Payments ProXoom, a PayPal Service (personal use only)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    PayPal Payments ProXoom, a PayPal Service (personal use only)
    Considered Both Products
    PayPal
    No answer on this topic
    Discontinued Products
    Chose Xoom, a PayPal Service (personal use only)
    Xoom has similar features as Venmo and PayPal but it is more advanced and easier to use. There are more options and flexibility when it comes to Xoom compared to its competitors and it's backed by the reputation and name of PayPal which makes consumers trust it more.
    Incentivized
    Chose Xoom, a PayPal Service (personal use only)
    Our team has preferred Xoom because it is an efficient and safe way to transfer funds. We are able to be as detailed as necessary with every transaction, which gives us the confidence of knowing where our money is going. We appreciate the ease of use and the free initial …
    Incentivized
    Chose Xoom, a PayPal Service (personal use only)
    Easier to integrate, nice UI, and fast integration. The users are familiar with Paypal which gives them a lot of trust in order to enter their credit card info and make a payment.
    Incentivized
    Key User Insights
    Would buy again
    85%
    Would buy again
    34 Answers
    100%
    Would buy again
    22 Answers
    Delivers good value for the price
    90%
    Delivers good value for the price
    36 Answers
    95%
    Delivers good value for the price
    21 Answers
    Happy with the feature set
    90%
    Happy with the feature set
    36 Answers
    100%
    Happy with the feature set
    22 Answers
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    33 Answers
    95%
    Lived up to sales and marketing promises
    19 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    35 Answers
    100%
    Implementation went as expected
    20 Answers
    Best Alternatives
    PayPal Payments ProXoom, a PayPal Service (personal use only)
    Small Businesses
    Apple Pay
    Score9.1 out of 10
    No answers on this topic
    Medium-sized Companies
    Payoneer
    Score8 out of 10
    No answers on this topic
    Enterprises
    Checkout.com
    Score10 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PayPal Payments ProXoom, a PayPal Service (personal use only)
    Likelihood to Recommend
    8.2
    (72 ratings)
    8.4
    (22 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    2.3
    (9 ratings)
    9.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    PayPal Payments ProXoom, a PayPal Service (personal use only)
    Likelihood to Recommend
    PayPal
    Paypal is great for personal payments as well as business payments for ecommerce of for paying monthly memberships. It is a user friendly software that needs little expertise to get used to. For larger payments, the fees become high therefore it is more suitable for payments of upto few hundred dollars.
    Read full review
    Discontinued Products
    Xoom is best suited to send and receive money between two people who live in different countries, not only that we can also send money to our friends, colleagues, family members directly in their bank accounts. They have a great currency exchange functionality that directly converts our received money into our local currency, and deposits it into our bank account within a few minutes. The only drawback is that not many people know about it, it needs good marketing so that more people can use this service, and from my experience, I can say it is very secure and a good competitor of Payoneer.
    Incentivized
    Read full review
    Pros
    PayPal
    • PayPal offers me the option of converting my currency deposited in my account to another currency, so I can complete all kinds of payments and send money to employees who are in another country for business reasons.
    • The mobile phone application is too fast, I can make payments to my employees in a matter of seconds without having to wait for the web version to load.
    • Scheduled payments are great. PayPal allows me to add a list of contacts to my PayPal Business account, and after adding the contacts, I can schedule payments for a specific day and time. It's easier to make automated payroll payments with PayPal.
    Incentivized
    Read full review
    Discontinued Products
    • Very fast transfer and very secure as being of PayPal.
    • Receiver don't need to download the app or use Xoom.
    • It supports bank and debit card to transfer funds and same with the receiver.
    Incentivized
    Read full review
    Cons
    PayPal
    • Sometimes the UX flow would not deliver the customer back to our site, leaving orders in limbo "Pre-approved" status. The customer would call days later asking why we hadn't shipped it.
    • The PayPal logo on the checkout page can be kind of large and obtrusive.
    • They mention new features and programs on their login page, but it's hard to find any details on them deeper in the software.
    Incentivized
    Read full review
    Discontinued Products
    • Some destinations take longer to get delivered to.
    • Higher amounts of money are harder to transfer.
    • High fees when trying to add funds to new card.
    Incentivized
    Read full review
    Likelihood to Renew
    PayPal
    No answers on this topic
    Discontinued Products
    I don't see any other service that is so versatile and which offers such a breadth of services.
    Incentivized
    Read full review
    Usability
    PayPal
    No answers on this topic
    Discontinued Products
    It's one of the most easy to use and intuitive platforms. The app is very powerful as well.
    Incentivized
    Read full review
    Support Rating
    PayPal
    Customer service representatives were unable to explain why customer in Australia were unable to make payments using our link. It turned out that customers in Australia must create an account. PayPal's user interface did not reveal this to our customers in Australia. There was plenty about this issue appearing in online forums and PayPal customer service couldn't explain this. This change in PayPal's usability happened between April and May of 2021 and was done without notice to vendors (like us).
    Incentivized
    Read full review
    Discontinued Products
    The support team is excellent. They help with any queries.
    Incentivized
    Read full review
    Implementation Rating
    PayPal
    No answers on this topic
    Discontinued Products
    The implementation was largely successful. Since this was a large shift from normal practices, we faced a few teething problems, but largely I'd say it went well.
    Incentivized
    Read full review
    Alternatives Considered
    PayPal
    I don't think there's really any competition here. There's Venmo (also owned by PayPal) who is now offering business accounts, but it still isn't quite the same. The closest thing in terms of ease of use would be Apple Pay or Google Pay (and there are a handful of others out there, but we offer Apple and Google Pay). As a business, I prefer Apple or Google Pay to PayPal Payments, but we offer either Google or Apple Pay, PayPal, and credit card options and PayPal is always right up there with credit cards. I don't foresee us ever getting rid of PayPal Payments as an option, but we do try to only offer it on request for higher ticket items or high dollar installment purchases.
    Incentivized
    Read full review
    Discontinued Products
    We agreed to select Xoom as the main payment method since it had more flexible options. It gives the user a full guarantee of transacting safely and when there is a conflict the customer support team acts quickly. The charges for sending and receiving money are relatively low as compared to other platforms. The mobile application has biometric login features making it difficult for unauthorized users to access confidential information.
    Incentivized
    Read full review
    Return on Investment
    PayPal
    • Our daily revenue has been increased when started PayPal Payments as the payment gateway.
    • Refund rate and recurring revenue is stable and disputes are handled properly.
    • Forex Fluctuations is controlled and solved the buying experience for few users.
    • Solved problem for different currencies and retained our users.
    Incentivized
    Read full review
    Discontinued Products
    • We have had an uptick in payment processing times.
    • We receive payments from customers on time with no lag between invoice and payment dates.
    • Overall Xoom has literally added to our bottom line by allowing more than a physical check payment option.
    Incentivized
    Read full review
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