Likelihood to Recommend PeerSpot is well suited for organizations looking to get in-depth reviews from their customers/users. The phone interviews are a great way for the interviewer to dig deeper and pull more info than the reviewer may post on their own.
Read full review Well suited: For a company or organization that knows what they need to solve problems or optimize processes. TrustRadius for Buyers is ideal as you can check out categories and alternatives and read super-specific reviews that apply to your use case. Less appropriate: If you are unsure what you're trying to accomplish or the area/function to optimize with software, you can be overwhelmed with the vast offer of reviews because you don't know where to look.
Read full review Pros Thorough outreach to collect reviews. In-depth phone interview which may pull more info that web forms. Good customer support. Read full review [The] overall rating helps to filter a low rated software without wasting time [and] the user can research high rated software products for making a purchase. The pros and cons can be viewed for every software, which speeds up the [research] on the key points of [the] user experience [of] the software. [The] features scorecard helps to see how effectively the software's features [are] helping the user. [The] alternatives features help the user to see other competitive software or platforms, which provide a solution for the user. Read full review Cons Missing an easier-to-collect method, e.g., web forms for those who don't want to speak on the phone. Quote finder web browser extension. Read full review Sorting of the default view of reviews since the initial reviews can play a big role in decisions. More visibility into what went into certain product's score for the rating it has. Help secure great deals on the softwares for which reviews are available. Read full review Likelihood to Renew since it is a page that provides data although very long to read are specific and technical as they are, data of people who have used or use the program you may need for the company, and help us solve a problem, without the need to hire external consultants or expensive programs, saving us money in the company
Read full review Usability TrustRadius for Buyers is very easy to use. The layout is simple and not intimidating. Some review sites are intimidating because the information seems to be all over the place but TrustRadius is very organized which helped me to seamlessly move between reviews and products
Read full review Support Rating I cannot give a low rating because I have not used support for TrustRadius for Buyers.
Read full review Implementation Rating I did not use implementation...
Read full review Alternatives Considered Gartner Peer Insights is extremely complicated and frustrating to set up and maintain a product page. Requiring every change to be validated is time-consuming and often feels like a black box where requests gets denied, even when backed up with evidence.
Read full review While
G2 and
Capterra cover a wider range of categories, TrustRadius focuses specifically on business technology solutions. TrustRadius is known for its emphasis on verifying user reviews and providing in-depth insights. Their user base consists of professionals and decision-makers, making it a valuable resource for trustworthy and detailed feedback.
G2 and
Capterra offer broader market coverage and a wide range of products. I personally do not prioritize any specific platform. Wherever I find detailed information, I use it.
Read full review Return on Investment Increased awareness of our company through SEO. Added content to our sales enablement content library. Read full review It's had a positive impact in helping us be confident in the selections we make It's also had a positive impact in opening us up to other products/offerings we would not have known about It's further allowed us to have deeper conversations with vendors about potential pitfalls we would not have known about otherwise Read full review ScreenShots