Chose Pega Customer Service
We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job
Product | Rating | Most Used By | Product Summary | Starting Price |
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Pega Customer Service | N/A | Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition. | N/A | |
Pega Platform | N/A | Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems. | $35 per month per user* (or $0.45 per case**) |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | *500 named user minimum. Additional users available in blocks of 100. Billed annually. Based on a 3-year term. **350,000 cases / year minimum. Additional cases available in blocks of 150,000. | ||||||||||||||
More Pricing Information |
Pega Customer Service | Pega Platform | |
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Considered Both Products | Pega Customer Service | Pega Platform No answer on this topic |
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Reporting & Analytics |
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Process Engine |
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Collaboration |
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Content Management Capabilties |
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Pega Customer Service | Pega Platform | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Square 9 Softworks Score 9.7 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Square 9 Softworks Score 9.7 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | IBM Cloud Pak for Business Automation Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Pega Customer Service | Pega Platform | |
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Likelihood to Recommend | 7.7 (2 ratings) | 4.4 (72 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (7 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (7 ratings) |
Online Training | - (0 ratings) | 8.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (1 ratings) |
Pega Customer Service | Pega Platform | |
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Likelihood to Recommend | Pegasystems | Pegasystems |
Pros | Pegasystems | Pegasystems |
Cons | Pegasystems | Pegasystems |
Likelihood to Renew | Pegasystems No answers on this topic | Pegasystems |
Usability | Pegasystems No answers on this topic | Pegasystems |
Support Rating | Pegasystems No answers on this topic | Pegasystems |
Online Training | Pegasystems No answers on this topic | Pegasystems |
Implementation Rating | Pegasystems No answers on this topic | Pegasystems |
Alternatives Considered | Pegasystems | Pegasystems |
Return on Investment | Pegasystems | Pegasystems |
ScreenShots | Pega Customer Service Screenshots |